Summary
Overview
Work History
Education
Skills
Timeline
Generic
RAGU A/L PERUMAL

RAGU A/L PERUMAL

SUPERVISOR
Klang, Selangor

Summary

Dynamic Dispatch Supervisor at Hoerudin Penghantaran & Pengangkutan Sdn Bhd, adept at enhancing team productivity through effective coaching and onboarding. Recognized for modernizing communication systems, improving service reliability, and fostering a collaborative work environment, leading to increased customer satisfaction and streamlined transportation coordination.

Overview

23
23
years of professional experience
3
3
Languages

Work History

Dispatch Supervisor

Hoerudin Penghantaran & Pengangkutan Sdn Bhd
07.2014 - Current
  • Supervised team of four employees and provided training focused on maximizing overall performance.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.
  • Enhanced team productivity by providing ongoing training and support to dispatch staff.
  • Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.

Leader

Duopharma Biotech Berhad
06.2002 - 08.2012
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.

Education

No Degree - SPM

SMK RAJA MAHADI
Klang, Selangor, Malaysia
04.2001 -

Skills

Positive communication skills

Timeline

Dispatch Supervisor

Hoerudin Penghantaran & Pengangkutan Sdn Bhd
07.2014 - Current

Leader

Duopharma Biotech Berhad
06.2002 - 08.2012

No Degree - SPM

SMK RAJA MAHADI
04.2001 -

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RAGU A/L PERUMALSUPERVISOR