Raghul Gowtham PJ
Senior Business Analyst
Kuala Lumpur
Summary
Enthusiastic Senior Business Analyst with a passion for designing innovative solutions to improve operational processes. 6 years of experience in gathering and documenting business requirements, facilitating workshops, and driving successful project delivery. Skilled in process mapping, system integration, agile and six sigma, and enhancing the overall customer experience. Worked in Malaysia, Indonesia and UK based projects. Excellent interpersonal and communication skills, with a track record of building positive relationships with stakeholders.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Senior Business Analyst
DSS Software Solution
09.2024 - Current
- Worked closely with stakeholders to gather requirements and create the Functional Specification document.
- Oversee user management and provide support during the UAT phase to ensure testing is completed and sign-off is obtained for production deployment.
- Partnered with key business stakeholders to provide insights that contributed to a 25% increase in growth opportunities.
- Successfully migrated over 6,000 data entries from the old platform to Power BI for reporting purposes.
- Utilized Power BI to visualize data, enhancing report accessibility and enabling more data-driven decision-making.
Senior Business Analyst
HCL Technologies
03.2023 - 08.2024
- Supporting users in UAT planning and execution, gathering UAT debrief feedback prior to production to meet individual business needs.
- Preparing the FSD and providing walk-through to users, developers, and testers. Updating the document based on technical feasibility.
- Handled Malaysian and Indonesian projects simultaneously and wrote 1500 test cases.
- Managed 500 users and resolved 150 issues. Received CR from users for RPA implementation.
- Developed and implemented a system to provide comprehensive customer information for life insurance.
- Secured customer data within the CRM system by implementing encryption for safe integration with other systems.
- Facilitated the integration process for sending invoices from a legacy system to LHDN, covering new business, claims, and customer services.
Business Analyst
HCL Technologies
08.2021 - 02.2023
- Determine operational goals by analyzing business functions, gathering information, and evaluating output requirement documents.
- Developed process mapping and roadmaps for current and future business processes.
- Involved in special projects and provided ad hoc or special analysis as required.
- Assisted with UAT, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
- Enhanced life insurance policy maintenance by transforming a legacy Linux system into a modern web application.
- Managed the migration and maintenance of over 1 million policy details from a legacy system to a modern platform.
- Enhanced the policy maintenance system using RPA to accelerate process efficiency.
Business Analyst
KGiSL
09.2018 - 06.2021
- Design and develop documentation, including procedures, process/workflow diagrams, user stories, and wireframes for processes.
- Mitigated defects by 15% by developing metrics to determine inefficiencies and areas for improvement across systems.
- Review and manage business test results from UAT to the post-implementation stage.
- Maintain the product backlog and sprint backlog at each project level. Delivered the project three months prior to the tentative date.
- Enhanced customer satisfaction by developing a digital platform for rapid motor insurance policy generation.
- Efficiently increased policy issuance rate by designing an end-to-end workflow for motor insurance claims processing.
- Implemented a quick quotation system for Banca users to streamline the generation of motor policies.
Education
MBA - Finance and Production
Sri Krishna College of Technology
Coimbatore 01.2016 - 1 2018
B.E. - Mechanical
Dr.NGP Institute of Technology
Coimbatore 01.2011 - 1 2015
Skills
Policy Administration
Claim Processing
Underwriting
Insurance Operations
Project Management
Agile
Waterfall
Scrum
Kanban
Six Sigma
SDLC
Process Improvement
SWOT Analysis
MS Visio
SQL
Wire Framing
JIRA
Trello
Gap Analysis
Data Visualization
Data Mining
MS Office
User Acceptance Testing
Stakeholder Management
Leadership
Business Presentation
Negotiation
Critical Thinking
Problem Solving
Certification
Power BI, Microsoft, 2024, Present
Accomplishments
- Managed 500 users, resolving 150 issues, enhancing user satisfaction.
- Wrote 1500 test cases for key Malaysian and Indonesian projects.
- Decreased system defects by 15%, improving overall efficiency.
- Delivered major project 3 months ahead of schedule.
- Led a successful RPA implementation, enhancing policy maintenance efficiency.
Timeline
Senior Business Analyst
DSS Software Solution
09.2024 - Current
Senior Business Analyst
HCL Technologies
03.2023 - 08.2024
Business Analyst
HCL Technologies
08.2021 - 02.2023
Business Analyst
KGiSL
09.2018 - 06.2021
MBA - Finance and Production
Sri Krishna College of Technology
01.2016 - 1 2018
B.E. - Mechanical
Dr.NGP Institute of Technology
01.2011 - 1 2015