Ragavan Murli Pillai Gopal

Work History

Getronics Subcon Baker Hughes

Kuala Lumpur, 14

03.2018 - Current

Leveraged data-driven decision-making to identify opportunities for process enhancements, leading to significant cost savings.
Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
Developed planning criteria for integrating and enabling new technologies.
Assisted in developing cost-effective solutions to engineering problems.
Spearheaded continuous improvement initiatives resulting in increased operational efficiency across multiple departments.
Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Developed cost estimates and project specifications for proposals.
Trained and mentored junior engineers, providing guidance and direction.
Implemented automated systems to improve accuracy and efficiency of engineering processes.
Collaborated with other departments to facilitate successful project completion.
Delivered high-quality designs through extensive CAD modeling and simulation testing.
Verified construction documentation to meet client requirements and vision.
Conducted feasibility studies for proposed projects using potential ROI and risk management.
Designed custom tools and equipment, increasing overall process effectiveness and safety in the workplace.

Roche

03.2016 - 03.2018

Managed incident escalation process, coordinating with senior management and stakeholders for effective communication during crisis situations.
Use ServiceNow to track, maintain and update trouble tickets.
Streamlined support processes for increased efficiency and reduced ticket resolution time.
Improved user satisfaction with timely and accurate issue resolutions.
Created comprehensive documentation for application functionality and support procedures, aiding in faster issue resolution.
Installed, configured and maintained computer systems and network connections.
Responded to customer inquiries and provided technical assistance over phone and in person.
Participated in on-site requirements gathering sessions.
Configured and tested new software and hardware.
Installed, configured and provided ongoing configuration management for 10 custom applications

Baker Hughes

03.2013 - 01.2016

Responded to customer inquiries and provided technical assistance over phone and in person.
Enhanced team productivity by implementing agile methodologies and streamlining project workflows.
Reduced system downtime through proactive monitoring, identifying potential issues, and timely resolution of incidents.
Helped streamline repair processes and update procedures for support action consistency.
Created user accounts and assigned permissions.
Monitored system performance to identify potential issues.
Offered assistance in implementing and developing training programs.
Established strong relationships with stakeholders across various departments by providing exceptional support during projects or crisis situations alike.
Researched and identified solutions to technical problems.
Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.
Generated reports to track performance and analyze trends.
Consistently met project deadlines by utilizing resource allocation strategies that maximized team capacity without sacrificing quality or work-life balance.
Achieved cost savings through careful analysis of IT expenses, identifying opportunities for consolidation or elimination when appropriate.
Configured hardware, devices, and software to set up work stations for employees.