Summary
Overview
Work History
Education
Skills
Accomplishments
Career Aspiration
Possess Own Transport
Timeline
Generic
Ragani Vasudavan

Ragani Vasudavan

Executive Customer Care
Selangor

Summary

A creative support professional proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary detail and able to work in a fast-paced environment. Excellent oral and written communication skills.

Service-oriented Admin, Clinic Assistant / Office Assistant with 13 years background in Healthcare field. Core competencies include project management skills, analytical thinking, computer competent, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Overview

22
22
years of professional experience
3
3
Languages

Work History

Executive Customer Care and Relation

Ara Damansara Medical Centre
01.2024 - Current
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Clinic Assistant / Office Assistant

Ara Damansara Medical Centre
09.2019 - 12.2023
  • Making sure patients have a smiling face each time coming into the clinic.
  • Adding new patients daily into the computer system.
  • Worked to the best of my ability with an interdisciplinary team to provide optimum care to patients.
  • Assisted patients with admittance and release.
  • Assisted nurses and physicians in carrying out all treatments and day to day protocols.
  • Perform different administrative and clinical duties under the direction of doctor.
  • Assist the doctors in examining and treating patients.
  • Handle telephone calls, reception duties & admin matters.
  • Triages patients and schedules appointments, screens and refers phone calls, and communicates and interacts with patients, provides clerical, word processing, and staff support to the unit and assists with clinical and/or laboratory procedures as required.
  • To ensure the outpatient department is kept clean and tidy.
  • To prepare files for new cases, assist in the filing of a patient's file and laboratory results.
  • To prepare the consultant's room daily according the individual consultant needs based on the daily's assignment given. And also, will be involved in the preparation of patients for various examinations and procedures. This can include the taking and logging of medical history and vital signs. Also explain procedures to patients, as well as sterilize and set up the equipment that the doctor will use.
  • Assist in examination and treatment of patients under the direction of a physician. Interview patients, measure vital signs (example: pulse rate, temperature, blood pressure, weight and height) and record information on patients charts.

Marketing cum Medical Device Advisor

MHealth Management Sdn Bhd
11.2016 - 12.2018
  • To develop, maintain and expand customer base.
  • To increase products branding and presence in the territories.
  • Promote medical products and monitoring systems to Nursing homes and Care Centres.
  • Promote Safety device to schools and kindergarten.
  • Markets products by developing and implementing marketing.
  • Play a key support role to sales team, in term of product presentations and demonstrations.
  • Provide customer support on products and applications, pre and post sales through phone, email and onsite meeting.
  • Manage customer complaints providing solutions.
  • Advertising in Facebook, tracking sales data; maintaining promotional materials inventory; planning meetings and trade shows maintaining databases; preparing reports.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle Healthcare product and service inquiries.
  • Process orders and requests.
  • Manage customer's accounts.
  • Record details of actions taken.
  • Maintain customer databases and administration.
  • Communicate and coordinate with internal department.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service process.

Finance and Billing Assistant

Tropicana Medical Centre
01.2013 - 10.2016
  • Using coded data to produce and submit claims to insurance companies.
  • Working directly with the insurance company, healthcare provider, and Patient to get a claim processed and paid.
  • Reviewing and appealing unpaid and denied claims.
  • Verifying patients' insurance coverage.
  • Answering patients' billing questions.
  • Handling collections on unpaid accounts.
  • Managing the facility's Accounts Receivable reports.
  • Handle all incoming calls, reception duties & admin matters in a highly professional manner.
  • Retrieve documents from filing system.
  • Handle requests for information and data.
  • Assisting the Admission and Discharge case accordance to the insurance's policy terms and conditions.
  • Assist in the front desk and to ensure handle customer service.
  • Assist in general administration duties assigned from time to time.
  • Manage and update customer databases with the status of each customer.

DCL Assistant cum Wellness Assistant

Tropicana Medical Centre
05.2008 - 12.2012
  • Perform different administrative and clinical duties under the direction of Doctor.
  • Assist the doctors in examining and treating patients.
  • Handle telephone calls, reception duties & admin matters.
  • Retrieve documents from filing system.
  • Prepare patients reports.
  • Handle requests for information and data.
  • Maintain office supply inventories.
  • Coordinate maintenance of office equipment.
  • Schedule appointments, keep medical records, do the billing, and coding for insurance purposes.
  • Handle all incoming call in a highly professional manner.
  • Assist in the front desk and to ensure handle customer service.
  • Assist in general administration duties assigned from time to time.

Nurse Aide

Sri Kota Medical Centre
01.2007 - 01.2008
  • Care for multiple residents in the facility.
  • Provide personal care and assistance with activities of daily living.
  • Bathing; Dressing.
  • Feeding; Pass and pick-up food trays; Serve nourishments; keep record of intake and output.
  • Transfer to and from bed or chair or other locations within the facility.
  • Pass and empty bedpans, urinals, and emesis basins; Collect specimens such as urine, stool.
  • Make beds; Change linens.
  • Answer call bells and make rounds.
  • Take and record vital signs; Measure and record height and weight.
  • Record Activities of Daily living on flow sheets.
  • Observe patients and note physical condition, attitude, reactions, appetite, and report any changes to the in-charge nurse.
  • Use safety devices and standard precautions to prevent the spread of infection and disease.
  • Evacuate patients in an emergency, according to fire and evacuation policy.

Finance / Billing Assistant

Sri Kota Medical Centre
01.2006 - 01.2007
  • Issue billing adjustments, track, process and complete third-party invoices.
  • Mail and validate refund checks for customers.
  • Create monthly commission reports.
  • Maintain logs for all transactions that occur in a day.
  • Contact customers in relation to their payment inquiries.
  • Process delinquent invoices.
  • Follow up on any declined credit card.
  • Enter data into the company software and balance receipts and payments.

Admin Assistant cum Customer Care Assistant

NLH Technology Sdn. Bhd
01.2003 - 01.2005
  • Handle all incoming calls, reception duties & admin matters in a highly professional manner.
  • Retrieve documents from filing system.
  • Handle requests for information and data.
  • Maintain office supply inventories.
  • Coordinate maintenance of office equipment.
  • Coordinate and maintain records for staff, telephones, parking and petty cash.
  • Provide general administrative support.
  • Assist in the front desk and to ensure handle customer service.
  • Assist in general administration duties assigned from time to time.
  • Manage and update customer databases with the status of each customer.
  • Coordinate with the dispatch team to send products or provide services on time to customers.
  • Provide customers with brochures and information packages on products or services.
  • Build customer loyalty by follow-up of customer calls.
  • Evaluate problems of the customers and provide logical lasting solutions.
  • Manage filing, mailing, correspondence and other management tasks.

Education

MBA - Business Administration

University Teknologi Malaysia
Johor Bahru, Johor, Malaysia
04.2001 -

High School Diploma - Business Management

Nilai College (Oxford Brookes University)
Nilai, Negeri Sembilan
04.2001 - 2010.04

Professional Certificate - HealthCare Management

Selecta Advance Learning Training Centre (Institute of Professional Development, Open University Malaysia)
Kuala Lumpur, Malaysia
12-2005

Skills

Facilitating patient services in clinics

Accomplishments

Recognized for achieving the top Google Review score among all staff, reflecting outstanding customer feedback - Ara Damansara Medical Centre (31/05/24)


MHealth Management - Get involved on Event Health Expo at Mid Valley - Let's Go Health Expo (05/01/17)


MHealth Management - Get involved on Event Kidzathon - Heroes in City (10/01/17)


Team Wau Factor Volunteers @ KL2017 Sea Games Medical support - Asean Sea Games 2017 (08/01/17)


Team Volunteers @ KL2017 Para Asean Games Medical support - Para Asean Games 2017 (09/01/17)

Career Aspiration

  • Wants to achieve in career
  • Wants to be expertise in particular field
  • Willing to learn in new field
  • Willing to travel

Possess Own Transport

Yes (License D4)

Timeline

Executive Customer Care and Relation

Ara Damansara Medical Centre
01.2024 - Current

Clinic Assistant / Office Assistant

Ara Damansara Medical Centre
09.2019 - 12.2023

Marketing cum Medical Device Advisor

MHealth Management Sdn Bhd
11.2016 - 12.2018

Finance and Billing Assistant

Tropicana Medical Centre
01.2013 - 10.2016

DCL Assistant cum Wellness Assistant

Tropicana Medical Centre
05.2008 - 12.2012

Nurse Aide

Sri Kota Medical Centre
01.2007 - 01.2008

Finance / Billing Assistant

Sri Kota Medical Centre
01.2006 - 01.2007

Admin Assistant cum Customer Care Assistant

NLH Technology Sdn. Bhd
01.2003 - 01.2005

MBA - Business Administration

University Teknologi Malaysia
04.2001 -

High School Diploma - Business Management

Nilai College (Oxford Brookes University)
04.2001 - 2010.04

Professional Certificate - HealthCare Management

Selecta Advance Learning Training Centre (Institute of Professional Development, Open University Malaysia)

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Ragani VasudavanExecutive Customer Care