Rafizah Ramelan
Setiawangsa
Summary
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Key Account Manager
Rasa Rosz Sdn Bhd
12.2018 - Current
- Responsible for maintaining strong connection and managing existing key account, i.e Aeon Co, Aeon Big, Jaya Grocer, Hero, Qra, Groove Grocer.
- To negotiate process for favorable trading terms on price and service.
- Conduct regular meetings and business reviews to monitor and review progress with ROI.
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Planning event from start to finish according to requirements, target audience and objectives.
- I.e FHM (Food & Hotel Malaysia) event, SAJI event.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
Product Placement and Sales
Kabinet Prive Sdn Bhd
06.2015 - Current
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
- Go an extra mile" to drive sales and cross sell products
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures.
Acquiring Merchant Operations
CIMB Bank
10.2014 - 05.2015
- To perform creation and maintenance of merchnat accounts are done accurately and efficiently
- To ensure all informations correctly updated into all required systems
- To support inquiries
- To support as Document Controller and reporting
- To adhere strictly to standard operating procedures (SOP) and best-practise
- To ensure that task carried out are compliance with the Regulatory/BNM in the course of pursuing business objectives
- To enhance service delivery quality through preservation of data accuracy & integrity and sanctity of data confidentiality
- To inculcate a performance-driven work culture
- To assist other tasks as may be assigned from time to time.
Customer Service And Sales Representative
CIMB Bank
03.2012 - 09.2014
- Running a full nationwide / year long marketing and sales campaign
- Cross sell and up sell card to new to bank as well as existing card member and other bank products
- Prepare daily statistics for monthly reporting
- Ensure instant card issuance are met within TAT
- To provide feedback to Centre Manager Card Service Centre on regular basis
- Involvement in ad-hoc projects which may be assigned by Management
- Exercising Discretionary Authority in accordance to prescribed guidelines and ensure compliance of internal procedures of internal procedures, Bank Negara guidelines and regulation, ISO 9001:2000 Standards and ECM guidelines
- Involvement in ad-hoc projects which may be assigned by Management.
Customer Service Executive - Call Centre
CIMB Bank
05.2009 - 03.2012
- Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints
- Project a professional company image through phone interaction
- Answer phones and respond to customer requests
- Sell product and place customer orders in computer system
- Provide customers with product and service information
- Upsell products and services
- Transfer customer calls to appropriate staff
- Identify, research, and resolve customer issues using the computer system
- Follow-up on customer inquires not immediately resolved
- Complete call logs and reports
- Research billing issues
- Research misapplied payments
- Recognize, document and alert the supervisor of trends in customer calls
- Recommend process improvements
- Other duties as assigned.
Personal Financial Executive
Public Bank Berhad
08.2008 - 04.2009
- Promote and market insurance, unit trust and products and services to customers
- Provide advise
- Planning and expertise in the areas of children's education, retirement plan, etc
- Enrich customers with financial insights, trends and solutions
- Process business applications and submit for decisions and approvals
- Attend to customers' requests & inquiries with high standards of professionalism
- Develop and build long-term business relationship with customers
- To achieve personal targets as well as assist the branch in achieving the monthly/yearly sales targets
- To be actively involved in cross-product sales activities to ensure optimal customers reach
- Check customer account balanced
- Helping Customer Service Representative of attending customer inquiry.
Human Resource Clerk/Officer
Concorde Hotel Shah Alam
06.2007 - 05.2008
- Recruitment
- Report to Human Resources Manager
- To monitor the staffing requirements of each department and to screen applications and applicants for interview
- To source for staff through KIV files, agencies, advertisement, hotel schools etc
- To brief all newly recruited staff during orientation on the hotels policies, rules and regulations
- Industrial Relations
- To counsel staff and handle any grievances and when necessary, on work related issues
- To take necessary disciplinary action; verbal or written; against staff, after discussion with department head
- To conduct Exit Interviews for out-going staff
- Employee Welfare
- To monitor Caf Supervisor on all matters pertaining to the Staff Cafeteria (i.e
- Menu planning, quality & quantity of food prepared, staffing, hygiene and cleanliness of the cafeteria)
- To monitor the activities planned for the year including staff birthday parties, weekly month sports activities, annual party
- To inspect staff lockers and locker rooms facilities and ensure that cleanliness is maintained
- To ensure that all relevant information, notices, vacancies are put up on the notice board
- Administration
- To prepared HRD Monthly Report which includes the current staff strength, new employees, resignation/termination, transfers etc
- To update the staff registration on PC and the Human Resources System
- Prepared appointment letter, medical letter, and bank verification for the new staff
- Prepared resignation letter, transfer letter, promotion letter and any misconduct letter to the staff.
Education
Bachelor's Degree in Business Studies/Administration/Management - Banking & Finance
Management & Science University
Shah Alam, Selangor03.2008
Diploma in Business Studies/Administration/Management - Management
Pusat Teknologi Dan Pengurusan Lanjutan (PTPL)
Shah Alam, Selangor06.2005
Skills
- Advanced Microsoft Office
- AS400
- Cardlink
- Altell
- Crms
- Sales And Marketing
- Intermediate Human Resources
- Client Relationship Building
- Business Development
Certification
- Leadership Camp
- Seminar on grooming ethical business leaders
- Practical Training at Concorde Hotel Shah Alam
- Mesra Malaysia Training
Languages
Bahasa Malaysia
English
About Me
Female, 39 years
Telephone Number
+60 12-6589440
Salary
MYR 6,800
Personal Information
- Expected Salary: MYR 6,800
- Nationality: Malaysia
References
- Nor Azlina Binti Jefry Ariffin Saw, Kabinet Prive Sdn Bhd, azlina@kabinetprive.com, 01112121577
- Goh Kok Leong, CIMB Bank Berhad, kokleong.goh@cimb.com, 0122973949
Timeline
Key Account Manager
Rasa Rosz Sdn Bhd
12.2018 - Current
Product Placement and Sales
Kabinet Prive Sdn Bhd
06.2015 - Current
Acquiring Merchant Operations
CIMB Bank
10.2014 - 05.2015
Customer Service And Sales Representative
CIMB Bank
03.2012 - 09.2014
Customer Service Executive - Call Centre
CIMB Bank
05.2009 - 03.2012
Personal Financial Executive
Public Bank Berhad
08.2008 - 04.2009
Human Resource Clerk/Officer
Concorde Hotel Shah Alam
06.2007 - 05.2008
Bachelor's Degree in Business Studies/Administration/Management - Banking & Finance
Management & Science University
Diploma in Business Studies/Administration/Management - Management
Pusat Teknologi Dan Pengurusan Lanjutan (PTPL)
- Leadership Camp
- Seminar on grooming ethical business leaders
- Practical Training at Concorde Hotel Shah Alam
- Mesra Malaysia Training
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