Open To Work
Rafiza Abd Aziz
Research Planner
Subang Jaya,10
Summary
Accomplished professional with over 15 years of expertise in multinational settings, presently engaged as a Research Planner within a consulting firm, assisting the Research Leadership team. Demonstrated success as a Team Leader, orchestrating teams of 8 to 10 individuals in high-pressure publishing environments for four years. Acknowledged for self-driven initiative and proactive approach, enhanced by outstanding technical expertise, and effective communication abilities. Determined to lead strategic initiatives and promote cooperative team interactions to accomplish organizational targets.
Overview
23
23
years of professional experience
Work History
Research Planner
Wealth-X Services Sdn Bhd
Cyberjaya, Selangor
07.2014 - Current
- Manage scheduling processes to achieve SLAs while improving overall customer satisfaction.
- Direct effective day-to-day management of requests by enhancing resource utilization for maximum productivity.
- Facilitate SLA negotiations with sales team to secure optimal solutions for both research and sales.
- Facilitate expectation management regarding delivery by comprehensively understanding client, sales, marketing, and research requirements.
- Develop contingency plans to tackle last-minute changes or unforeseen circumstances.
- Assist senior leadership through creation of status reports on activities related to planning, scheduling, cancellations, inquiries, resourcing, risk mitigation, and proposal development for various scenarios.
- Monitor KPIs regarding team delivery, expectations, output, global capacity, and office capacity, generating reports upon request.
Team Leader
Wolters Kluwer Enterprise Services Partner Sdn Bhd
Cyberjaya, Selangor
09.2010 - 07.2014
- Directed team of 8 to 10 members, managing resources, recruitment processes, appraisals, and counseling activities
- Facilitate timely delivery of new and updated products in alignment with agreed timelines, budgetary requirements, and optimal production quality for distribution and sale.
- Collaborated with top management regarding product priorities, workflow expectations for Production team, and daily operational challenges.
- Document reasons for variances in production schedule for Workflow Administrator's inclusion in overall company reports.
- Contributed to quality initiative activities, encompassing ongoing development of quality initiatives and coordination of forums to ensure effective quality management.
- Facilitate migration plan focused on change management and communication to subordinates.
Senior Production Editor
Wolters Kluwer Enterprise Services Partner Sdn Bhd
Cyberjaya, Selangor
04.2007 - 04.2010
- Enhanced and updated extensive content to ensure accuracy, clarity, and consistency.
- Collaborated with graphic artists, post-production team members, and specialists to deliver engaging and impactful content.
- Reviewed, revised, and assessed final copy to ensure content conformed with established guidelines.
- Assigned and monitored staff assignments and deadlines.
- Proposed enhancements to content quality and accuracy.
- Developed and executed workflows to enhance editing processes.
- Facilitated editorial meetings with staff members to collaborate on and evaluate proposed publication suggestions.
Production Editor
Wolters Kluwer Enterprise Services Partner Sdn Bhd
Cyberjaya, Selangor
09.2005 - 04.2007
- Performed data input and markup functions to prepare ready-made content.
Produced precise print and online outputs for assigned products.
Reviewed and proofread materials to maintain high standards of accuracy. - Extract and transform data from system to work files as needed, document source data and externally authored content, categorize, verify, and integrate it into content management system utilizing in-house publishing tool by modifying XML data in new and updated content as specified.
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
Operations Support Executive
HSBC Electronic Data Processing Malaysia Sdn Bhd
Cyberjaya, Selangor
03.2005 - 09.2005
- Produced and assessed reports, confirming precision and accuracy of information before submission to higher-level management.
- Collaborated with managers to fulfill needs through report generation, template creation, organizational chart development, call tree design, and support for various administrative tasks.
- Managed staff database incorporating organization charts, call trees, team per floor chart, and operations model of all processes.
- Analyzed trends and explored opportunities to streamline processes and improve execution.
- Engaged, selected, and mentored new onboarding candidates.
- Identified bottlenecks to enhance existing processes.
- Assessed employee feedback and explored new avenues to strengthen business strategies.
- Escalated detailed issues to upper management for consideration.
Global Support Executive
HSBC Electronic Data Processing Malaysia Sdn Bhd
Cyberjaya, Selangor
04.2003 - 03.2005
- Facilitates transfer of funds across multiple currencies nationwide while verifying payments to ensure validity of customer information.
- Led knowledge transfer initiatives as head of team representation.
Education
B.Sc (Hons) - Information Technology
Multimedia University
Cyberjaya, Selangor04.2003
Skills
- Resource allocation
- Strategic planning
- Strong interpersonal skills
- Conflict resolution
- Time management
- Client relationship management
- Task prioritization
- Creativity and adaptability
- Multitasking capacity
- Attention to detail
Accomplishments
- Self-motivated with more than 15 years of working experience which includes managing multiple projects simultaneously from the data gathering phase to completion.
- Supporting the start up plans in all companies worked with.
- Supported the client success team by accommodating requests from top clients, secure subscriptions to company’s services.
- Experience in training and coaching peers by transferring knowledge to work related process.
- Supervised team of 10-20 staff members.
- A top performer in which being highly recognized and rewarded in all companies worked with.
- Help to acquire new clients and retain existing ones through effectively helping with coordination requests with accuracy and efficiency.
- Used Microsoft Excel to develop tracking schedules.
Seminars Courses
- Leadership Organization Seminar organized by Multimedia University
- Training on Creating Capable Organizations by Philip Crosby Associates
- Training on Business Communications Upgrade Workshop by Better Training Solutions S/B
- Leadership Foundations (Coaching) Module 5 and Leadership Foundations (Giving and Receiving Constructive Feedback) Module 6
- Lean Six Sigma Green Belt Lite by Meridian Biz Management
Languages
- English, Fluent
- Malay, Fluent
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
RM90000/yr - RM115000/yrTimeline
Research Planner
Wealth-X Services Sdn Bhd
07.2014 - Current
Team Leader
Wolters Kluwer Enterprise Services Partner Sdn Bhd
09.2010 - 07.2014
Senior Production Editor
Wolters Kluwer Enterprise Services Partner Sdn Bhd
04.2007 - 04.2010
Production Editor
Wolters Kluwer Enterprise Services Partner Sdn Bhd
09.2005 - 04.2007
Operations Support Executive
HSBC Electronic Data Processing Malaysia Sdn Bhd
03.2005 - 09.2005
Global Support Executive
HSBC Electronic Data Processing Malaysia Sdn Bhd
04.2003 - 03.2005
B.Sc (Hons) - Information Technology
Multimedia University