Raedah Mohd Zulkifli
Johor Bahru
Overview
17
17
years of professional experience
Work History
Team Leader
DC technology
Cyberjaya, Selangor
09.2023 - Current
- -Proactively managed team performance and ensure individual workload balanced
- -Collaborate with management team to ensure staffing concern resolved. before
- -Creating reports to be submitted to the client on daily basis
- -Act as day to day escalation point of contact
- Liase with client for the process that needed to be deliverd for Bussiness.
Technical & Process Trainer
Oxc technology
Cyberjaya, Selangor
05.2019 - 09.2020
- -Responsible for conducting new joiner training and knowledge transfer
- -Conduct huddle session to refresh knowledge
- -Construct and share new information to the team
- Monitor, identify and managed Madent traket on daily bassis.
- Promoted to be Team Leader
Remote support specialist Group Trainer
Oxc tebanology
Cyberjaya, Selangor
08.2018 - 05.2019
- -Apply advanced technical troubleshooting
- Access and support user from Exchange Online Console
- -Perform manual installation software to customer
- Back up level I agent
- Promoted to be Team Leader
Trainee Internship
Politeknik Mersing
Mersing, Johor
07.2015 - 09.2015
- -PC troubleshooting and maintainance
- -Equipment maintenance task in managing and installing custom upgrade
- -Connect and organize LAN code from switch to router
- -Trouble shoot connection between PC and wireless printer.
- End of internship
Technical support Analyst
Dxc. tewhnology
Cyberjaya, Selangor
02.2010 - 08.2010
- -Act as global front lime IT support world wide
- -Received, logged and managed call, chat, self service tickets
- -Provide 1st level troubleshooting where appropriate
- -Route / escalate meralent to level a or relevent support group as per escalation process.
- Promoted to be
Education
Bachelor of Computer Engineering - Network Engineering
University Malaysia Perlis (UniMap)
01-2016
High School - Science and Account
Sekolah Menengah kebangsaan sn
Mersing01-2010
Custom
- Chin Wai Tong, Oxe technology, Persiaran Rimba Permai, Cyber 8, Cyberjaya, Selangor, 63000, +6033060238, Supervisor, wai-tong.chin@c.com, 3 years
- Nadira Suhaimi, bxc technology, Persiaran Rimba Permai, Cyber 8, Cyberjaya, Selangor, 63000, naaltra.suhaimi@abc.com, 5 years
Personal Information
Age: 29
Timeline
Team Leader
DC technology
09.2023 - Current
Technical & Process Trainer
Oxc technology
05.2019 - 09.2020
Remote support specialist Group Trainer
Oxc tebanology
08.2018 - 05.2019
Trainee Internship
Politeknik Mersing
07.2015 - 09.2015
Technical support Analyst
Dxc. tewhnology
02.2010 - 08.2010
Bachelor of Computer Engineering - Network Engineering
University Malaysia Perlis (UniMap)
High School - Science and Account
Sekolah Menengah kebangsaan sn