RADIN HIDAYAT BIN ZULKEFLEE
Chief Operation Officer
Masai,Pasir Gudang
Summary
Experienced in retail management with more than five years of experience in sales retail. Strong creative and analytical skills. Team player with an eye for detail. Strong leadership professional experienced in designing and implementing business plans, procedures, and strategies. Skilled at setting comprehensive goals for growth and performance.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Chief Operation Officer
APM Healthcare Sdn Bhd
04.2023 - Current
- Made decisions with broad and positive impact on security management operations.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Represented organization at industry conferences and events.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Oversaw divisional marketing, advertising and new product development.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Fostered collaborative work environment that encouraged creative problem solving.
- Worked well in team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed financial, operational and human resources to optimize business performance.
OPERATION MANAGER
Tawakal Medica
01.2021 - 01.2023
- Arranged on site medical setup activity according by client request Responsible to issue invoice and follow up payment from client Responsible to meet client special request such as medical equipment, medication and other related requirement with medical activity
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
OPERATION ASSISTANT MANAGER
Qualitas Medical Group
01.2017 - 01.2021
- Identify, understand & monitor clinic needs, requirements, demands with respect market trends & challenges to feed them into processes Develop, monitor performance through KPIs to facilitate achievements of objectives and targets Ensure all physical assets are maintained, operated in a productive & profitable manner Schedule monthly (or three monthly) inventory stock count, ensure inventory reports and analysis in a timely & accurate manner Establish and maintain good working relationship with staff, doctors and customers Work-hand in hand with other departments to achieve patients targets & financial budgets
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Defined clear targets and objectives and communicated to other team members.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strong working relationships with staff, fostering positive work environment.
- Managed senior-level personnel working in marketing and sales capacities.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Worked well in team setting, providing support and guidance.
ASSISTANT STORE MANAGER
Coach (M) Sdn Bhd
01.2015 - 01.2016
- Maintains staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results Markets merchandise by studying advertising, sales promotion, and display plans, analyzing operating and financial statements for profitability ratios Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion, authorizing clearance sales, studying trend Determines marketing strategy changes by reviewing operating and financial statements and departmental sales record Protects employees and customers by providing safe and clean store environment
- Provided support to store manager in budgeting processes, helping maintain financial stability for business.
- Implemented loss prevention tactics to deter thefts while maintaining welcoming environment for all customers.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
SUPERVISOR
Polo Ralph Lauren
01.2011 - 01.2015
- Achieve sales target given by company and give excellent customer service according to company standard Management tasks, such as open store, managing staff, done daily report for opening and closing, weekly report, follow up update news and issues given by HQ and others Handling stock take process, merchandise stock and equipment ordering Set VM for store, especially for Mens department to make sure it's following company standard and most important to make all display items look attractive and easy to sell Kept atidy store front, replenish stock as needed and maintaining inventory in back pf house Manage cashier department
- Maintained compliance with company policies, objectives, and communication goals.
- Demonstrated commitment to organization's core values, leading by example and fostering culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in field.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Generated reports detailing findings and recommendations.
Education
Sekolah Menengah Kebangsaan Permas Jaya
01.1998 - 04.2002
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Pusat Latihan Pembangunan Bijak
01.2001 - 04.2002
Skills
Sales & marketing
Problem-Solving
Computer Literacy
Strong Communication
Multitasking Abilities
Client Relationship Management
Innovative and Visionary
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of panel in the development of on site health screening campaign.
Timeline
Chief Operation Officer
APM Healthcare Sdn Bhd
04.2023 - Current
OPERATION MANAGER
Tawakal Medica
01.2021 - 01.2023
OPERATION ASSISTANT MANAGER
Qualitas Medical Group
01.2017 - 01.2021
ASSISTANT STORE MANAGER
Coach (M) Sdn Bhd
01.2015 - 01.2016
SUPERVISOR
Polo Ralph Lauren
01.2011 - 01.2015
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Pusat Latihan Pembangunan Bijak
01.2001 - 04.2002
Sekolah Menengah Kebangsaan Permas Jaya
01.1998 - 04.2002