RADHA RAMAN
SECRETARY / ADMINISTRATION EXECUTIVE
Kuala Lumpur
Summary
Proven administrative professional with a track record of enhancing office efficiency and mastering database management at Great Eastern Life Assurance (M). Expert in customer service and verbal communication, significantly improved document processing systems. Demonstrated ability to handle sensitive information discreetly, fostering strong client relationships and team productivity.
Overview
24
24
years of professional experience
1
1
Certification
1
1
Language
Work History
Secretary
Great Eastern Life Assurance (M) Berhad
12.2021 - Current
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handling and provide with excellent Customer Services.
- Involved in system users front end and back end job.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Improved office workflow by redesigning document submission process.
- Managed filing system, entered data and completed other clerical tasks.
Accounts Assistant
Achi Jaya Plantation Sdn Bhd
08.2017 - 10.2021
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Communicated regularly with customers regarding account questions and issues.
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
Accounts Assistant
Thurkah Enterprise Sdn Bhd
01.2013 - 06.2017
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Do USB Accounting and customized software for newspaper and magazine distributions.
- Manage prominent vendors such as Giant, KK Mart and 7 Eleven.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
Administrative Assistant
AXA Affin General Insurance Berhad
12.2000 - 09.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High School Diploma -
SM Convent Sentul
Kuala Lumpur, Malaysia 04.2001 -
Skills
Customer service
Office administration
Verbal and written communication
Appointment scheduling
File management
Database management
Organization
Payroll administration
Report writing
Task prioritization
Minute taking
Certification
Personal Management Leadership Programmer
Timeline
Secretary
Great Eastern Life Assurance (M) Berhad
12.2021 - Current
Accounts Assistant
Achi Jaya Plantation Sdn Bhd
08.2017 - 10.2021
Accounts Assistant
Thurkah Enterprise Sdn Bhd
01.2013 - 06.2017
Personal Management Leadership Programmer
02-2005
High School Diploma -
SM Convent Sentul
04.2001 -
Administrative Assistant
AXA Affin General Insurance Berhad
12.2000 - 09.2012
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