Summary
Overview
Work History
Skills
Timeline
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Hwei Zen Ng, Rachel

Creative Content Strategist - Executive
Subang Jaya,Selangor

Summary

Creative Content Strategist working with clienteles from different industry such as Property Developer, Travel and Hardware with some of the latest client coming from Hardwood Flooring and Heavy Duty Truck industry. Working with a team of copywriter and graphic designers to complete assignments within deadlines.

Overview

7
7
years of professional experience

Work History

Creative Content Strategist - Executive

theAdsBiz Sdn Bhd
Petaling Jaya, Selangor
07.2020 - Current
  • Maintained content marketing calendar to schedule all aspects of creation and delivery.
  • Managed content distribution to online channels and social media platforms.
  • Used content management system to analyze user engagement and other metrics such as Engagement and Reach using tools such as Swydo, Facebook Insights, Instagram Insights as well as Creator Studio.
  • Have started brand new Facebook Page and Instagram for client and number of new Page Likes and Followers are still growing.

Digital Marketing Executive

EM3 Consultancy Sdn Bhd
Kuala Lumpur , Wilayah Persekutuan Kuala Lumpur
01.2020 - 05.2020
  • Maintained Vouk Hotel Management social media on Facebook, Instagram and LinkedIn
  • Have collaborated with Fave Malaysia, Maxis and Celcom on hotel room promotions as well as Affilired (affiliate marketing company) to increase direct booking to hotel's website

Digital Marketing Executive

Vouk Hotel Management Sdn Bhd
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
11.2019 - 12.2019
  • Maintaining company social media account such as Facebook, Instagram and Tripadvisor
  • Working with Online Marketing Platform such as Fave and Maxis to feature hotel deals

Office Administrator

Vouk Hotel Management Sdn Bhd
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
08.2018 - 10.2019
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Prepared meeting minutes as when is required by the Business Development Director for meetings such as Annual Budget Meeting for individual properties owned by the company
  • Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
  • Tracked office supplies and restocked low items to keep team members on-task and productive
  • Transcribed meeting minutes for record keeping and submitted to senior management
  • Coordinated communications, financial processing, registration, record keeping and other administrative functions
  • Handled incoming mail, bills and invoices and completed appropriate actions
  • Applications of Grants and Claims using the Human Resource Development Fund (HRDF) when applicable

Front Office Executive

Gold3 Boutique Hotel
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
06.2017 - 07.2018
  • Facilitated guest requests for dining and tourist attractions by researching various venues and locales
  • Arranged transportation to airport for guests
  • Answered customer telephone calls promptly and appropriately
  • Provided services efficiently and with high level of accuracy
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism

Receptionist Cum Administrative Assistant

Fahrenheit88
Kuala Lumpur
08.2016 - 06.2017
  • Planned and coordinated logistics and materials for board meetings, committee meeting and staff events
  • Answered and managed incoming calls and recording messages when necessary before passing the call to the appropriate person
  • Checked, recorded and distributed daily mails before passing on the mails to the respective department
  • Maintained a clean reception area inclusive of boardrooms

Skills

Content Planning

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Timeline

Creative Content Strategist - Executive

theAdsBiz Sdn Bhd
07.2020 - Current

Digital Marketing Executive

EM3 Consultancy Sdn Bhd
01.2020 - 05.2020

Digital Marketing Executive

Vouk Hotel Management Sdn Bhd
11.2019 - 12.2019

Office Administrator

Vouk Hotel Management Sdn Bhd
08.2018 - 10.2019

Front Office Executive

Gold3 Boutique Hotel
06.2017 - 07.2018

Receptionist Cum Administrative Assistant

Fahrenheit88
08.2016 - 06.2017

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Hwei Zen Ng, RachelCreative Content Strategist - Executive