Rachel Phooi Ling Kok
Program Management Officer
Kuala Lumpur
Summary
Results-driven Program Manager with extensive experience in governance, strategic alignment, stakeholder management, and process improvement . Proven track record in driving program success, optimizing product life cycles, and ensuring seamless go-to-market execution. Adapt at cross-functional collaboration, data-driven decision-making, and leading strategic initiatives. Presently managing strategic program management forums for RM16.5b Government Infra company to bridge the digital divide.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Program Management
Digital Nasional Berhad
01.2022 - Current
- Lead strategic program management forums, ensuring seamless execution and governance of initiatives.
- Drive alignment across senior leadership and key stakeholders to meet organizational goals.
- Oversee initiative tracking, risk management, and resolution of roadblocks.
- Develop centralized reporting dashboards for executive decision-making.
- Mentored junior team members in best practices for successful material program management and continuous improvement initiatives.
- Mentored junior staff members in best practices for program management, fostering a culture of continuous improvement within the department.
Category Manager, Accessories
Swap Asia (4PL Vendor for Maxis)
01.2020 - 12.2021
- Managed product lifecycle and promotions, driving 48% revenue contribution for iPhone products.
- Ensured 100% on-time new product introductions (NPI) and successful launch execution.
- Analyzed sales performance and adjusted marketing strategies to optimize revenue generation.
Head of New Product Introduction
Swap Asia (4PL Vendor for Maxis)
01.2016 - 12.2019
- Led cross-functional teams to achieve 100% on-time product launches.
- Implemented process automation for pricing configuration, enhancing efficiency.
- Directed end-to-end product launch processes, ensuring compliance with GTM strategies.
Value Chain Specialist
Maxis Berhad
10.2011 - 12.2015
- Spearheaded enhancements for #Hotlink prepaid products, improving customer experience.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Rate Controller, International Wholesale Business
Maxis Berhad
01.2007 - 09.2011
- Achieved zero revenue losses through meticulous rate management and analysis.
- Data analytics for route profitability and least-cost-routing opportunities.
Education
Bachelor’s Degree - Advertising/Media Studies
University of Malaya
Kuala LumpurSkills
- Program & Project Management
- Strategic Planning & Execution
- Stakeholder Engagement
- Process Optimization
- Product Lifecycle Management
- Data Analysis & Reporting
Certifications And Awards
- Spot Award, Maxis Berhad, 2012
- Senior Management Award, Maxis Berhad, 2009
Timeline
Program Management
Digital Nasional Berhad
01.2022 - Current
Category Manager, Accessories
Swap Asia (4PL Vendor for Maxis)
01.2020 - 12.2021
Head of New Product Introduction
Swap Asia (4PL Vendor for Maxis)
01.2016 - 12.2019
Value Chain Specialist
Maxis Berhad
10.2011 - 12.2015
Rate Controller, International Wholesale Business
Maxis Berhad
01.2007 - 09.2011
Bachelor’s Degree - Advertising/Media Studies
University of Malaya
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