RACHAEL PAUL
SR MEDICAL LAB SCIENTIST
Ipoh
Summary
Accomplished Senior Medical Laboratory Scientist with a proven track record at Premier Integrated Labs Ipoh Sdn Bhd, enhancing lab efficiency and diagnostic precision. Expert in Hematology and Laboratory Management, demonstrating exceptional team leadership and interdisciplinary collaboration. Achieved significant improvements in workflow and quality control, ensuring high levels of customer satisfaction and compliance with MS ISO standards.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Senior Medical Laboratory Scientist
Premier Integrated Labs Ipoh Sdn Bhd
03.2012 - Current
- As a Head Of Hematology Department, im responsible to maintain the department according to MS ISO 15189 checklist. Improvise Documentation of Standard of Procedure for lab processes.
- Streamlined workflow for increased efficiency by optimizing lab processes and testing method especially in Bone Marrow staining procedures. Assisting doctor in Bone Marrow procedures.
- Appointed as Internal Auditor to evaluated staff performance through regular reviews based on MS ISO 15189 checklist identifying areas of improvement and providing constructive feedback for professional development.
- Increased diagnostic precision through rigorous validation of new assays before implementation into routine testing protocols. (Method Comparison for FBC, Imprecision, New Reagent Verification, Staining procedures)
- Mentored new staff members, providing training on laboratory techniques and best practices for efficient workflow management.
- Enhanced laboratory efficiency by implementing standardized testing procedures and protocols.
- Performed pre-analytical, analytical and post-analytical processing procedures.
- Improved turnaround times for test results through effective time management and prioritization of tasks.
- Streamlined workflow by maintaining a well-organized and efficient work environment.
- Managed inventory effectively, reducing waste while maintaining adequate stock levels for uninterrupted lab operations.
- Documented test results using computerized and manual transcription methods.
- Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
- Reduced errors in test results by implementing rigorous quality control measures.
- Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
- Led training sessions for new laboratory staff, ensuring adherence to best practices and protocols.
- Participated in external audits, demonstrating compliance with national laboratory standards.
- Streamlined specimen collection protocols, improving patient comfort and test accuracy.
- Conducted root cause analysis to enhance quality and laboratory processes.
- Performed and documented accurate transfusion reaction investigations.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with planning office events and meetings for smooth execution.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Assistant Lab Manager
Medi-Vance Healthcare Sdn Bhd
04.2008 - 03.2012
- Conducted regular equipment maintenance checks to ensure optimal performance and prevent downtime.
- Established effective communication channels between the lab staff, researchers, clinicians, improving overall collaboration within the organization.
- Evaluated emerging technologies assessing their potential value-addition in enhancing lab operations and efficiency.
- Managed overall department in the laboratory (Biochem, Immuno, Microbe, Hemato, Blood Bank)
- Increased brand awareness by implementing targeted marketing campaigns and strategies. (Blood test campaigns in Penang & Ipoh)
- Good in blood taking for adults and peads.
Education
Bachelor of Science - Biomedical Sciences
Management And Science University
Shah Alam, Selangor, Malaysia 04.2001 -
Skills
Laboratory safety protocols
Laboratory Information Systems
Interdisciplinary Collaboration
Specimen handling
Quality Control Testing
Data Interpretation
Equipment Maintenance
Specimen Processing
Reagent Preparation
Equipment Operation
Patient confidentiality
Chemistry testing
Hematology
Team Management
Instrument Calibration
Data Analysis
Technical Troubleshooting
Hematology analysis
Urinalysis
Infection Control
Laboratory Management
Serology Procedures
Parasitology Identification
Specimen Collection
Report Preparation
Documentation skills
Teamwork and Collaboration
Multitasking
Team building
Team leadership and supervision
Staff Training and Development
Hematology and Coagulation
Microbiology and Virology
Clinical Laboratory Management
Phlebotomy and Specimen Collection
Instrument Maintenance and Troubleshooting
Quality Control
Adaptability and Flexibility
Languages
Tamil, English, Malay
Native language
Chinese (Cantonese)
Beginner
A1
Certification
MLS - Medical Laboratory Scientist
Timeline
Senior Medical Laboratory Scientist
Premier Integrated Labs Ipoh Sdn Bhd
03.2012 - Current
PIL IPOH (2012 - CURRENT)
03-2012
Assistant Lab Manager
Medi-Vance Healthcare Sdn Bhd
04.2008 - 03.2012
MLS - Medical Laboratory Scientist
03-2008
Bachelor of Science - Biomedical Sciences
Management And Science University
04.2001 -