RACHAEL PAUL

Senior Medical Laboratory Scientist

Premier Integrated Labs Ipoh Sdn Bhd

03.2012 - Current

As a Head Of Hematology Department, im responsible to maintain the department according to MS ISO 15189 checklist. Improvise Documentation of Standard of Procedure for lab processes.
Streamlined workflow for increased efficiency by optimizing lab processes and testing method especially in Bone Marrow staining procedures. Assisting doctor in Bone Marrow procedures.
Appointed as Internal Auditor to evaluated staff performance through regular reviews based on MS ISO 15189 checklist identifying areas of improvement and providing constructive feedback for professional development.
Increased diagnostic precision through rigorous validation of new assays before implementation into routine testing protocols. (Method Comparison for FBC, Imprecision, New Reagent Verification, Staining procedures)
Mentored new staff members, providing training on laboratory techniques and best practices for efficient workflow management.
Enhanced laboratory efficiency by implementing standardized testing procedures and protocols.
Performed pre-analytical, analytical and post-analytical processing procedures.
Improved turnaround times for test results through effective time management and prioritization of tasks.
Streamlined workflow by maintaining a well-organized and efficient work environment.
Managed inventory effectively, reducing waste while maintaining adequate stock levels for uninterrupted lab operations.
Documented test results using computerized and manual transcription methods.
Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
Reduced errors in test results by implementing rigorous quality control measures.
Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
Led training sessions for new laboratory staff, ensuring adherence to best practices and protocols.
Participated in external audits, demonstrating compliance with national laboratory standards.
Streamlined specimen collection protocols, improving patient comfort and test accuracy.
Conducted root cause analysis to enhance quality and laboratory processes.
Performed and documented accurate transfusion reaction investigations.
Resolved customer problems and complaints.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Assisted with planning office events and meetings for smooth execution.
Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
Collected and distributed messages to team members and managers to support open communication and high customer service.