Rabindra Kumar Das
Technical Support, IT
Sepang, Selangor,10
Summary
Accepting all the challenges in the job, being competitive and commitment towards the growth of organization by achieving specific goals. I believe in strong decision making, looking in to details, Positive attitude, excellent guest and employee satisfaction and maintaining proper operations standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Group leader
Hartalega NGC Sdn.bhd,malaysia
No 1 Persiaran Tanjung Kawasan Perindustrian Tanju
06.2022 - Current
- Inspected products and machines to maintain quality and efficiency.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Oversaw logistics and inventory management for storeroom.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
Technical support
Dana Beach Resort Hotel
Half Moon Road, Dana Bay, Al Khobar, Saudi 3195
05.2020 - 05.2022
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Interviewing clients to gather information useful in providing recommendations and solutions to a technical problem
- Providing daily technical support services for information technology establishments
Technical support
Trade Mall
Chipledunga Road, Pokhara, Gandaki 33700
12.2018 - 03.2020
- Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem.
- Verify camera power & connection
CCTV Technician
UBL Bank Qatar
Abdullah Bin Jassim St, Doha, Qatar.
10.2013 - 12.2014
- Delivered prompt service to address urgent needs or concerns raised by clients regarding their CCTV systems'' performance.
- Developed customized documentation for each client''s specific procedures, ensuring accurate record-keeping and efficient troubleshooting processes.
- Trained clients'' staff in the operation and management of their CCTV systems, enabling effective monitoring and response capabilities.
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
- Resolved problems, improved operations and provided exceptional service.
- Maintained a clean working environment during installations by properly managing cables, tools, and debris.
Education
High School Diploma -
Higher Secondary School
Dhanusha,nepal 04.2001 -
Skills
Software configuration
Academics Qualification
Completed secondary through Nepal Board.
Job Profile Summary
Setting up computers and other hardware devices, Meeting with the IT team to determine the sequence of operations, Monitoring error and stoppage messages, Correcting errors, loading paper, and adjusting equipment settings, Troubleshooting equipment malfunctions and software errors, Responding to user requests and problems, Performing preventative maintenance, Maintaining supply inventory, Ensuring the security of the company’s computer systems.
Extra Qualifications
D.C.A (Diploma in Computer Application), Diploma in Computer Hardware and Software, Certificate in CCTV Technician, Microsoft Office (Word, Excel, PowerPoint), Opera& POS – Micros
Current Location
MALAYSIA
Languages Spoken
English, Hindi, Nepali, Malaysian
Personal Information
- Date of Birth: 04/05/1994
- Nationality: Nepal
- Marital Status: Engaged
Training
Food Hygiene, First Aid
Disclaimer
I do hereby declare that all the statements made by me are true to the best of my knowledge and belief.
Timeline
Group leader
Hartalega NGC Sdn.bhd,malaysia
06.2022 - Current
Technical support
Dana Beach Resort Hotel
05.2020 - 05.2022
Technical support
Trade Mall
12.2018 - 03.2020
CCTV Technician
UBL Bank Qatar
10.2013 - 12.2014
High School Diploma -
Higher Secondary School
04.2001 -
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