Rabiatul Adawiyah

• Conducted quality checks to maintain product standards and consistency.
• Assisted in training new operators on equipment usage and safety protocols.
• Implemented process improvements to enhance operational efficiency and reduce downtime.
• Improved product quality with meticulous attention to detail during inspection and sorting processes.
• Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.

• Assisted customers by resolving inquiries and providing product information.
• Managed customer accounts using CRM software to ensure data accuracy.
• Collaborated with team members to streamline service processes for efficiency.
• Handled escalated issues, ensuring timely and effective resolution for customer satisfaction.
• Analyzed customer feedback to identify areas for service improvement.
• Completed data entry to record call notes, suggestions and questions.

• Performed comprehensive system testing to detect defects and maintain product standards.
• Collaborated with cross-functional teams to develop and refine testing protocols.
• Utilized automated testing tools to enhance efficiency in quality assurance processes.
• Documented test cases and results for future reference and compliance purposes.
• Mentored and coached team members on QA topics and strategies.
• Reported progress, test metrics and results to project stakeholders
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
• Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
• Conducted comprehensive test scenarios to decrease downtime and elevate user satisfaction.
• Led quality assurance initiatives to enhance product reliability and compliance with industry standards.

Leader

• Implemented process improvements that streamlined workflows and increased productivity.
• Analyzed project metrics to identify areas for improvement and drive informed decision-making.
• Increased team productivity by streamlining communication and implementing effective project management strategies.
• Generated reports detailing findings and recommendations.

Operator

• Operated machinery to ensure efficient production processes.
• Monitored equipment performance and identified areas for improvement.
• Assisted in training new staff on operational procedures and safety protocols.