QURATU'AINI NADRAH ABU BAKAR
Secretary
Rawang, Selangor,10
Summary
Professional Secretary with over 15 years of experience managing daily administrative support tasks and operations in government and corporate sectors. Well-organized, quick learner committed to delivering high-quality results. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Secretary to Deputy Dean (Research), Fac. of Medic
Universiti Malaya
Kuala Lumpur, Kuala Lumpur
05.2016 - Current
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
Executive Secretary to CEO GIATMARA
GIATMARA Sdn. Bhd
Kuala Lumpur, Kuala Lumpur
08.2014 - 05.2016
- Organized and updated schedules for executives.
- Coordinated travel arrangements and bookings for executive staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Optimized time management for executives through skilled coordination of tasks and priorities.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Updated and maintained confidential databases and records.
Secretary
Majlis Amanah Rakyat (MARA)
Kuala Lumpur, Kuala Lumpur
05.2009 - 07.2014
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created and updated records and files to maintain document compliance.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Service Assistant II
UMW Industrial Power Sdn. Bhd.
Shah Alam, Selangor
05.2009 - 07.2009
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
- Assisted team members in improving workflow efficiency by sharing best practices.
Education
Diploma - Office Management and Technologies
UiTM Jengka
Pahang 12.2005 - 01.2009
SPM -
Sekolah Menengah Kebangsaan Seksyen 18
Shah Alam, Selangor 01.2000 - 12.2004
Skills
Office Administration
Keyboarding skills
Microsoft Office
Multitasking and Time Management
Fast Learner
Teamwork and Collaboration
Critical Thinking
Office Management
Effective Communication
Social media knowledge
License
D
(Have own transportation)
Languages
Malay, English
Native language
Malay
Advanced
C1
English
Intermediate
B1
Additional Information
Marital status:
Married with one child
Timeline
Secretary to Deputy Dean (Research), Fac. of Medic
Universiti Malaya
05.2016 - Current
Executive Secretary to CEO GIATMARA
GIATMARA Sdn. Bhd
08.2014 - 05.2016
Secretary
Majlis Amanah Rakyat (MARA)
05.2009 - 07.2014
Service Assistant II
UMW Industrial Power Sdn. Bhd.
05.2009 - 07.2009
Diploma - Office Management and Technologies
UiTM Jengka
12.2005 - 01.2009
SPM -
Sekolah Menengah Kebangsaan Seksyen 18
01.2000 - 12.2004
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