Learning new Skills
Hi, I’m
OGOCHUKWU QUEENVERAH OKANI
Student
Kajang,10
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
2
years of professional experience
7
years of post-secondary education
4
Language
Work History
Anapia pharm, Nig LTDLagos
Pharmacy Technician
2018.01 - 2018.08 (7 education.months_Label)
Job overview
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use
- Entered and processed patients' prescriptions into internal system
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
Oraks Alumco Nig, LTDLagos
Customer Service Specialist
2017.01 - 2017.12 (11 education.months_Label)
Job overview
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Resolved concerns with products or services to help with retention and drive sales
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Assisted customers with opening accounts and signing up for new services
Bonvictor Pharm Nig, LTDLagos
Sales Representative
2015.01 - 2016.01 (1 education.year_Label)
Job overview
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer
- Attended advanced training sessions and conferences to increase product knowledge and productivity
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
Education
Universiti Putra MalaysiaSelangor Malaysia
Bachelor of Science from Biochemistry
2018.09 - Current (7 education.years_Label & 11 education.months_Label)
Great Cambridge High School Ago Okota, Lagos Nigeria
High School Diploma
2008.09 - 2014.07 (5 education.years_Label & 10 education.months_Label)
Nnamdi Azikiwe University Awka, Anambra State Nigeria
GED
2015.09 - 2016.07 (10 education.months_Label)
Skills
Assisting pharmacists
Pharmaceutical sales and services
Drug inventory management
Drug utilization review
Medicare and Medicaid process
Medication Therapy Management
Answering customer questions
Patient education and counseling
Operations support
FDA Drug Safety Guidelines
Interests
Availability
See my work availability
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Available
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Timeline
Universiti Putra Malaysia
Bachelor of Science from Biochemistry
2018.09 - Current (7 education.years_Label & 11 education.months_Label)
Pharmacy Technician
Anapia pharm, Nig LTD
2018.01 - 2018.08 (7 education.months_Label)
Customer Service Specialist
Oraks Alumco Nig, LTD
2017.01 - 2017.12 (11 education.months_Label)
Nnamdi Azikiwe University
GED
2015.09 - 2016.07 (10 education.months_Label)
Sales Representative
Bonvictor Pharm Nig, LTD
2015.01 - 2016.01 (1 education.year_Label)
Great Cambridge High School
High School Diploma
2008.09 - 2014.07 (5 education.years_Label & 10 education.months_Label)