Learning new Skills
Hi, I’m
OGOCHUKWU QUEENVERAH OKANI
Student
Kajang,10
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
2
years of professional experience
7
years of post-secondary education
4
Language
Work History
Anapia pharm, Nig LTDLagos
Pharmacy Technician
01.2018 - 08.2018
Job overview
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use
- Entered and processed patients' prescriptions into internal system
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
Oraks Alumco Nig, LTDLagos
Customer Service Specialist
01.2017 - 12.2017
Job overview
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Resolved concerns with products or services to help with retention and drive sales
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Assisted customers with opening accounts and signing up for new services
Bonvictor Pharm Nig, LTDLagos
Sales Representative
01.2015 - 01.2016
Job overview
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer
- Attended advanced training sessions and conferences to increase product knowledge and productivity
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
Education
Universiti Putra MalaysiaSelangor Malaysia
Bachelor of Science from Biochemistry
09.2018 - Current
Great Cambridge High School Ago Okota, Lagos Nigeria
High School Diploma
09.2008 - 07.2014
Nnamdi Azikiwe University Awka, Anambra State Nigeria
GED
09.2015 - 07.2016
Skills
Assisting pharmacists
undefinedInterests
Availability
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Timeline
Universiti Putra Malaysia
Bachelor of Science from Biochemistry
09.2018 - Current
Pharmacy Technician
Anapia pharm, Nig LTD
01.2018 - 08.2018
Customer Service Specialist
Oraks Alumco Nig, LTD
01.2017 - 12.2017
Nnamdi Azikiwe University
GED
09.2015 - 07.2016
Sales Representative
Bonvictor Pharm Nig, LTD
01.2015 - 01.2016
Great Cambridge High School
High School Diploma
09.2008 - 07.2014
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