Qistina Khalidar
Kuala Lumpur
Summary
Ambitious professional with extensive experience in client relations and operational support. Cultivates positive experiences for diverse audiences through effective engagement and clear communication. Eager to leverage skills in a dynamic environment that values cultural interaction and collaboration.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Guest Relations Manager
Alliance Francaise de Kuala Lumpur
06.2025 - Current
- Supervise and train reception staff to uphold service quality standards.
- Oversee front desk communication, intake preparation, and registrations workflow.
- Escalate complex customer service issues to resolution-led follow-up.
- Developed strategies to enhance visitor and client experiences throughout the department.
- Direct sensitive student matters including class closures and transfers.
- Provided a warm welcome to students and parents at various departmental events. during intakes, open days, and holiday workshops.
- Manage course-management software and online platform tasks for new intakes.
- Report course enquiries to course director and propose practical solutions.
- Assisted with the hiring and recruitment process for interns, including candidate screening and interview coordination.
Campus France Reception Officer
Alliance Francaise de Kuala Lumpur
06.2025 - Current
- Welcomed and assisted students, parents, and visitors by providing comprehensive information and guidance on higher education opportunities in France.
- Promoted educational opportunities and services by preparing and disseminating relevant communication materials.
- Coordinated events and activities, including student fairs and webinars, to enhance engagement and promote educational initiatives.
- Provided administrative support by organising documents, coordinating with relevant individuals, and ensuring information was communicated effectively.
- Maintained accurate records and databases while monitoring inquiries and providing timely updates and reports on activities.
Language Coordinator
Goethe-Institut Malaysia
08.2024 - 05.2025
- Coordinated language course and examination activities, enhancing learning opportunities for students.
- Managed enrolment for language courses and exams, processing course and examination fee statements to ensure smooth administrative operations.
- Support the maintenance of the language course-relevant pages of the Institute's Homepage as well as social media
- Contributed to planning and execution of promotional activities at language department events, increasing community engagement and visibility.
- Conducted consultations via email, social media, phone, and in-person meetings to address client inquiries.
- Providing Customer Care in Reception and Student Services in Media Centre.
Course Counsellor Intern
Alliance Francaise de Kuala Lumpur
01.2023 - 01.2024
- Counsel and advise students and parents on French language program options
- Assist students, parents and customers on course, registration and other services (e.g. translation, tuition, book purchase, and event) registration, fee collection, and issuance of receipts using accounting and book keeping software
- Prepare and coordinate for the commencement of new study term e.g. check and update student list for each class, prepare the online teaching tools, share critical information with course director on status of class groups
- Managed translation services for clients, ensuring accurate and timely delivery of documents.
Education
Bachelor in French Studies with Honours -
University Putra Malaysia
01-2024
Foundation in TESL - Teaching English as a Second Language
UITM
Dengkil01-2020
Skills
- Customer service management
- Course management
- Administrative support
- Data Entry
- Microsoft Office
- Team leadership
- Communication skills
Languages
English
Advanced
C1
Malay
Advanced
C1
French
Intermediate
B1
References
- Irene Riana Suherny
Bachelor's Coordinator, UPM
ireneriana@upm.edu.my
- Michelle Wong
Head of Admin, Goethe-Institut
Michelle.Wong@goethe.de
- Dr. Jeremy Ianni
Course Director, AFKL
jeremy.ianni.philippines@gmail.com
Timeline
Guest Relations Manager
Alliance Francaise de Kuala Lumpur
06.2025 - Current
Campus France Reception Officer
Alliance Francaise de Kuala Lumpur
06.2025 - Current
Language Coordinator
Goethe-Institut Malaysia
08.2024 - 05.2025
Course Counsellor Intern
Alliance Francaise de Kuala Lumpur
01.2023 - 01.2024
Bachelor in French Studies with Honours -
University Putra Malaysia
Foundation in TESL - Teaching English as a Second Language
UITM