QI SHIAN GOH

• Handled high-volume customer calls, providing timely and accurate information regarding shipments, schedules, and documentation.
• Managed bookings, coordinated with carriers and terminals to ensure smooth operations and optimal space utilization.
• Addressed client requests, including tracking shipments, resolving complaints, and arranging special handling requirements.
• Researched and provided competitive shipping rates to customers by liaising with carriers and internal pricing teams.
• Utilized industry-specific systems (e.g., Navis, CargoWise, or internal platforms) for booking management, documentation, and real-time shipment updates.

-Answer customer telephone calls regarding existing account

-Apply Ewallet Business

SOFTWARE SUPPORT

-Sql accounting system

-Alaya IRS system

-Sql account payroll

LAZADA SELLER

worked as full time customer services rep in a high volume call center

Completed the F.A.S.T customer services traning class