Qian En Phang
Marketing
Johor Bahru, Johor
Summary
Driven professional with a proven track record in customer service and problem-solving skills, demonstrated at Dokugaku Taman Gaya. Excelled in motivating students and enhancing learning experiences, while maintaining high accuracy in cash transactions at IceYoo Taman Gaya. Achieved significant improvements in client satisfaction and operational efficiency through effective communication and meticulous attention to detail.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Tutor
Dokugaku Taman Gaya
02.2023 - 06.2023
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Cashier
IceYoo Taman Gaya
11.2022 - 01.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress
Jiuding Pork Belly Chicken Hot Pot
09.2019 - 12.2019
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelor of Arts - Marketing
INTI International College Subang
Subang Jaya 08.2023 - Current
Skills
Communication skill
Problem-solving skill
Customer service skill
Leadership skill
Timeline
Bachelor of Arts - Marketing
INTI International College Subang
08.2023 - Current
Tutor
Dokugaku Taman Gaya
02.2023 - 06.2023
Cashier
IceYoo Taman Gaya
11.2022 - 01.2023
Waitress
Jiuding Pork Belly Chicken Hot Pot
09.2019 - 12.2019
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