Puvaniswaran Thangavelu
Customer Quality Management
Nilai,05
Summary
Quality Manager with 14 years in automotive and semiconductor industries. Specializes in IATF 16949 and VDA 6.3 certifications, leading initiatives that significantly reduced customer complaints and LRR. Expertise in managing stakeholder escalations and aligning teams with total quality management and zero-defect standards. Focused on enhancing customer satisfaction through communication, problem-solving, and process optimization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Quality Manager (CQM)
Dominant Opto Technologies Sdn. Bhd.
03.2023 - Current
- Achieved a landmark 43% reduction in customer complaints (2023–2025) by implementing robust Corrective and Preventive Actions (CAPA) and optimizing the 8D methodology framework.
- Spearheaded the establishment and maintenance of document quality systems in strict accordance with IATF 16949 and international quality standards, ensuring 100% audit readiness.
- Directed the recall management process for non-conformance products, collaborating with Cross-Functional Teams (CFT) in Operations and Engineering to streamline dispositions and minimize supply chain disruption.
- Reviewed complex Failure Analysis (FA) reports and performed comprehensive Risk Assessments to approve sorting methods, mitigating potential cost impacts and safeguarding brand reputation.
- Mentored a high-performing team of Senior CQM Engineers and Operational Quality Engineers, fostering a culture of continuous improvement and deep alignment with Customer Specific Requirements (CSR).
- Acted as the primary liaison for Tier-1 automotive leaders including Hella (Forvia), Valeo, Marelli, and Magna to coordinate regional quality striving windows for Europe and US markets.
Senior Supplier Development Engineer
ZF Automotive Malaysia Sdn Bhd
07.2021 - 02.2023
- Appointed as the Global Supplier Champion for Onsemi, spearheading quality management and strategic alignment across worldwide semiconductor and subcontracting locations.
- Executed comprehensive Advanced Product Quality Planning (APQP) and Structured Risk Assessments to source best-in-class components for New Product Development (NPD), ensuring a 'Safe Launch' for production ramp-ups.
- Managed qualification of 50+ SRC/PCN notifications, overseeing transitions in wire types, mold compounds, and wafer/assembly site transfers with zero quality escapes.
- Conducted high-level Process Reviews and Technical Assessments globally, ensuring Supplier Quality Management Systems (QMS) met rigorous ZF Qualification Standards.
- Led structured problem-solving initiatives to identify root causes and implement Corrective/Preventive Actions (CAPA), improving Key Performance Indicators (KPIs) across global supply chain.
- Developed and delivered specialized training courses in Process Technology, enhancing technical expertise of ZF plant SQA representatives and internal development teams.
Lead / Senior Quality Assurance Engineer
ST Microelectronics Sdn Bhd
11.2017 - 07.2021
- Coordinated Muar Plant operations with German, Italian, and French stakeholders to ensure alignment with Customer Specific Requirements (CSR).
- Orchestrated a Six Sigma Green Belt project that achieved a 50% LRR (Lot Rejection Rate) reduction for the TQ14 molding process, significantly improving plant yield.
- Managed critical PCN (Process Change Notifications), including new molding compounds from Hitachi, ensuring zero quality escapes during material transitions.
- Qualified 50+ new machines (ESEC, ASM, KNS) and transitioned to Super HD lead frame packages and NEAP plating technologies, enhancing production capabilities.
- Certified as a Global 8D Coach and Trainer, elevating the root-cause analysis capabilities of cross-functional engineering teams.
Senior Quality Assurance Engineer
Maruwa (M) Sdn Bhd
02.2015 - 10.2017
- Spearheaded Online Buyoff System, automating quality monitoring and eliminating paper-based data storage, resulting in a 20% performance increment.
- Led QA/QC team to maintain ISO 9001 compliance while overseeing complete quality gate process from in-process to outgoing (OQA).
- Developed and executed technical training programs for visual inspection operators, increasing detection accuracy and reducing human-error escapes.
- Reduced customer complaints by 60% in Japanese and Chinese markets by re-engineering in-process quality control (IPQC) for advanced electronic ceramics.
Supplier Quality Engineer
Meiban Technologies (M) Sdn Bhd
09.2012 - 01.2015
- Established robust supplier quality plans during early development phases for AM06, AM07, and Air Blade projects, facilitating successful product launches.
- Managed supplier quality for Dyson's Bladeless Fan and Vacuum product lines, ensuring compliance of complex commodities like PCBAs, motors, and injection molding.
- Executed on-site process audits and scorecards for underperforming suppliers, implementing 'Quality Circle' (QCC) initiatives to enhance input quality.
- Reviewed and approved Supplier 8D reports, FA analysis, and QSIs, ensuring all components met the high-aesthetic and high-functionality standards of the Dyson brand.
Education
Bachelor of Biomedical Electronics Engineering -
Universiti Malaysia Perlis (UniMAP)
Skills
- Quality management
- IATF and VDA standards
- ISO standards compliance
- VDA 65
- APQP and PPAP
- FMEA and PFMEA
- SPC and MSA
- 8D methodology
- Six Sigma Green Belt
- Root cause analysis
- Supplier development
- Stakeholder management
- Mentoring
Certification
- AIAG-VDA PFMEA & IATF 16949:2016 Internal Auditor, BSI, 2025
- APQP, Control Plan & PPAP Specialist, BSI, 2024
- IATF 16949 Lead Auditor (2nd & 3rd Party), Leo Ardent, 2022
- VDA 6.3 Process Audit - Lead Auditor, GABC, 2019
- Certified Six Sigma Green Belt, SunGroup, 2020
- HRDF Certified Train the Trainer (TTT/18737), 2017
Core Competencies
IATF 16949:2016 (Lead Auditor), VDA 6.3 (Certified Process Auditor), ISO 9001/14001, VDA 6.5, APQP, PPAP (NPI Specialist), FMEA/PFMEA (Risk Analysis), SPC, MSA (Data Integrity), 8D Methodology (Certified Trainer), Six Sigma Green Belt (DMAIC), Root Cause Analysis (RCA), Customer Quality Management, Global Supplier Development, Stakeholder Escalation, Mentorship
Key Achievements And Strategic Projects
- Spearheaded the 'Zero Touch Campaign,' resulting in significant reduction in manual wire defects.
- Optimized Mold off loader systems for ASM machines, eliminating LQ14x14 lead short failures.
- Completed a Six Sigma Green Belt project reducing LRR (Lot Rejection Rate) by 50% for TQ14 packages.
Languages
- Malay
- Tamil
- Mandarin
- English, Full Professional
- Malay, Full Professional
- Tamil, Native
- Mandarin, Beginner
Activities
- Microsoft Office (Excel, Power point, Word, Project)
- Discuss Throw (Sport) University Representative for MASUM 2010 UPM
- Committee Member (Volunteer) for National Science Fair for Young Children (2011)
- Member in Toastmaster International 2020 – 2021
Personal Information
- Age: 38
- Nationality: Malaysian
- Marital Status: Married
Timeline
Customer Quality Manager (CQM)
Dominant Opto Technologies Sdn. Bhd.
03.2023 - Current
Senior Supplier Development Engineer
ZF Automotive Malaysia Sdn Bhd
07.2021 - 02.2023
Lead / Senior Quality Assurance Engineer
ST Microelectronics Sdn Bhd
11.2017 - 07.2021
Senior Quality Assurance Engineer
Maruwa (M) Sdn Bhd
02.2015 - 10.2017
Supplier Quality Engineer
Meiban Technologies (M) Sdn Bhd
09.2012 - 01.2015
Bachelor of Biomedical Electronics Engineering -
Universiti Malaysia Perlis (UniMAP)