PUVANESWARY SUPRAMANIAM
Petaling Jaya,Selangor
Summary
Dedicated Business Analyst and Technical Writer that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Product management skills including a thorough understanding of how to interpret customer’s business needs and translate them into application and operational requirements.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
Business Analyst
Xchanging Malaysia
02.2020 - Current
- Project: Hong Kong International Airport (HKIA)
- Research and analyze existing system scope, features, pain points and gaps
- Conduct meetings, reviews and discussions for requirements gathering
- Analyze and present gathered requirements to stakeholders for approvals and sign-offs
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Surveyed clients to ascertain requirements and expectations for product.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- In-charge of creating, editing and updating Business Requirement Document, System Analysis & Design, Prototype deck, Addendums and Requirement Traceability Matrix
- Communicate with developers and testers to ensure both parties have sound understanding of requirement details
- Perform test to verify requirement against feature implementation
- Actively participated in sprint planning and lead daily Stand-ups
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to complete projects on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Document Writer
Global Business Services
11.2019 - 05.2020
- Project: Trade Express
- Review, restructure and edit Developers’ guide
- Initiate project document framework in Confluence
- Review and edit Design Language System doc, which contains standard guidelines on how each components in the system should be designed.
Senior Technical Writer cum B. Analyst
Mimos Technology Sdn Bhd
06.2016 - 10.2019
- Project: Bahagian Keselamatan & Kualiti Makanan (BKKM)
- Attend and organize workshops to gather details on customer’s day to day operations and business needs
- Understanding customer’s needs, expectations and pain points to derive solution
- Analyze user requirements, procedures and problems to improve existing system
- Participate in project planning, proposal and requirement book
- Actively contribute to data dictionary content
- Review and approve test cases for UAT sessions
- Prepare and analyze sequence diagrams, use cases and documents related to Development
- Ensure system documentation is up to date, according to company standards and procedure
- Ensure the designing team’s output is according and appropriate to the system and document’s need.
Senior Technical Writer cum Biz Dev/ Asst. Project Manager
Embedded Wireless Labs Sdn Bhd
10.2012 - 07.2015
- Technical Writing duties & Responsibilities;
- Create, Maintain and update all company product documents for international audiences
- Create and maintain the documentation platform for local and international customers
- Solicit technical input by software developers and engineers to create, review, revise and deliver technical documentation
- Revise and update existing documents to support new product releases
- Involved in other tasks including editing blogs, newsletters, reports, and/or actively participating in User Acceptance test
- Ensure proper and timely completion/delivery of all online related collaterals or correspondence prior to execution of a product
- Prepare and conduct product training for every customer
- Business Development & Asst
- PM duties & Responsibilities;
- Coordinate across teams to ensure all parties are on track with project requirements, deadlines, and schedules
- Organise daily stand ups to be able to identify and resolve issues
- Submitting project deliverables and ensuring that they adhere to quality standards
- Prepare status reports by gathering, analyzing and summarizing relevant information
- Manage and build successful business relationship with customers and stakeholders
- Work closely with government organization and universities to organize health/IOT tradeshows and conferences
- Participate in customer requirement gathering that’s instigates direct interaction with customers
- Prepare proposal and manage contract with customers
- Conduct business meetings, experiential booths, demonstrations, product launches, participate in tradeshows and conferences
- Follow up, monitor and evaluate plans on marketing and field programs
- To analyze propose and negotiate business propositions with client prospects and business partners
Technical Writer
FCS Computer System Sdn Bhd
07.2008 - 09.2012
- Reporting to the VP of Quality Assurance, mainly responsible for the writing, editing & preparation of technical documentation in the form of user guides and training documentation and presentation learning material for the company
- Ensure all company products are documented up to date, effectively and efficiently according to company standards and consistent across all products
- Solicit technical input by software developers and engineers to create, review, revise and deliver technical documentation
- Contribute ideas and expertise to develop and deliver high-quality documentation, and identify ways of improving documentation usability
- Review published materials and recommend revisions or changes in format, content and methods of reproduction
- Submit daily progress reports on pending, completed and upcoming assignments and other tasks assigned
Content Development Consultant
McGirvan Media (Asia) Sdn Bhd
06.2007 - 06.2008
- Based on assessed need, plan, develop, and deliver or coordinate the delivery of individual and/or group training and instructional programs, encompassing a wide range of communication, technical, operational and management
- Develop or oversee the development of training curriculam; formulate or review training outlines, and determine appropriate instructional methodologies and format; evaluates programs, as appropriate to meet overall training goals and objectives
- Oversee and coordinate the development and preparation of teaching and visual aids, instructional materials, computer tutorials, and reference materials appropriate to specific program objectives
- Coordinates work flow and administrative activities necessary to deliver and document unit programs and activities
- Evaluate effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods
- Client Management and relationship building
Education
BSC (Hons) - Computing
Systematic Petaling Jaya, University of Greenwich
01.2001 - 01.2002
Higher Diploma - Computer Science
De La Salle School of Computer Science
01.2000 - 01.2001
Diploma - Computer Science
De La Salle School of Computer Science
01.1998 - 01.1999
Skills
Project ManagementDeliverablesChange Request FacilitationProject Handover / Transition to operationsCritical Thinking & Problem Solving
Technical Writing
User Requirement AnalysisContent developmentProcess Improvement & OptimizationTraining Delivery & EvaluationUsability & TestingTest case scenarios Review
Quality assurance
COMPUTER SKILLS
Ms Word, Ms Excel, Ms Power point, Ms Visio, SnagIt, Jira, Atlassian Confluence, SVN, Drawio
Accomplishments
- FSBM Holdings Berhad (Prestariang Tech Sdn.Bhd)
- Project: Bimbingan Perguruan Profesional Dalam
- Teknology Maklumat dan Komunikasi
- Conduct ICT (Product) training across Malaysia for teachers from various backgrounds
- Prepare mapped documents for clients using the relevant format
- Trained close to 1200 teachers in Petaling District and 50 Teachers in Labuan
- Involved in Train the Trainer program
- Work closely with the Ministry of Education to train on updated modules and identify training needs for teachers
- Ensure the technical aspects of the training :
- Ensure that any potential problems, performance degradation, reliability and security issues are addressed proactively
- Ensure accuracy of customer database and effectively transform these data into effective management information
- Provide server security & ensure virus definition files and ad-hoc releases are up-to-date
- Compile training details and reports for the Ministry of Education.
Certification
Microsoft Office User specialist (training only)
Timeline
Business Analyst
Xchanging Malaysia
02.2020 - Current
Document Writer
Global Business Services
11.2019 - 05.2020
Patent Drafting Training
12-2018
Patent Search Training
07-2017
Senior Technical Writer cum B. Analyst
Mimos Technology Sdn Bhd
06.2016 - 10.2019
Senior Technical Writer cum Biz Dev/ Asst. Project Manager
Embedded Wireless Labs Sdn Bhd
10.2012 - 07.2015
Technical Writer
FCS Computer System Sdn Bhd
07.2008 - 09.2012
Content Development Consultant
McGirvan Media (Asia) Sdn Bhd
06.2007 - 06.2008
Microsoft Office User specialist (training only)
07-2004
BSC (Hons) - Computing
Systematic Petaling Jaya, University of Greenwich
01.2001 - 01.2002
Higher Diploma - Computer Science
De La Salle School of Computer Science
01.2000 - 01.2001
Diploma - Computer Science
De La Salle School of Computer Science
01.1998 - 01.1999