Puvaneswary Nadarajh

Customer Engagement / Trade Service Level

• Leads business planning or tactical calls with customers for total Region/Customer group that are focused on:

- Customer replenishment planning and supply- Managed to collaborate with distributor to move to 100% VMI (vendor managed inventory)

- Successfully completed new route to market for Jaya Grocer and Village Grocer

-Ensuring sales input target achieved via replenishment

- Supply Chain Programs such as CMI (Co-managed inventory), Joint Events Planning (JEP), etc.

- Infrastructure and Investment in Supply Chain Capability (TT)

- Benchmarking of best practices within the region or among Customers or in the Trade related to Order to Cash (OTC) process, warehousing, inventory, transport, quality and information systems.

- Service Level Agreements (Key Accounts)

• Build effective and sustainable partnerships with strategic Customers and provide customized solutions within a standardized operating environment.
• Design and ensure implementation of service level recovery programs to customers. Secure from customers and agree on service/delivery requirements to achieve high service levels and avoid delivery rejections.
• Measure and track compliance to Joint KPI targets with Customers.
• Develop and implements and Customer Management Programs for total Region/Customer group.
• Leverage tools locally or from Centres of Excellence (COE) such as Customer Segmentation, Distributor Assessment and Development (DAD), etc to determine Customer needs and create corresponding programs.
• Strategize with Operations Team (CS-Business Center, Logistics, Product Supply and Corporate Quality) to drive win-win solutions for Customers.
• Works with Customer Team (Sales, Finance, Trade Marketing and HR) to identify key Customers eligible for Customer Management Programs. Ensure tight cooperation with Customer Team on Customer programs.
• Monitor case Fill Rate, On-Time Delivery (OTD) and Order Cycle Time to assigned Customers, analyze results together with related Operations functions (CS-Business Center

Replenishment Planning / Order Management

• Ensure Order to Cash (OTC) efficiency for total Region/Customer group is achieved through collaboration with customers on order size, frequency and pattern
• Ensures master data alignment with Customers and aligns with CS-Business Center on unique Customer delivery requirements (ASN, shrink-wrapping, delivery windows, countering, etc.)
• Accountable for efficient implementation of Vendor Managed (VMI)/Co-Managed Inventory (CMI) process total Region/Customer group. Sets replenishment norms by applying appropriate safety stock calculations, min-max inventory boundaries and ABC analysis (TT)
• Ensure compliance to NPDs and Promo SKUs pipeline and trade deals are implemented according to plan
• Monitor and reports Out-of-Stock (OOS) and un-served orders to highlight risk and service failures to Product Supply. Manage Sales and Customer expectations on supply.

Distribution and Warehouse Operations

• Design/Re-engineer distribution network to meet cost, quality and service parameters in collaboration with Sales, Logistics and Finance.
• Assess potential distributors’ capability on warehousing & distribution and drive compliance to Corporate Quality standards (TT).
• Build into distributors best practices in warehousing, inventory and fleet management and work with them to scale-up their infrastructure.

Customer Financial Risk & Transaction

• Partner with Finance to ensure customer supply chain programs are aligned to P&L targets for the channel.
• Influence setting of trading terms related to BO allowance, delivery penalties, etc to reduce customers’ cost-to-serve.
• Review pertinent distributor contracts to ensure these cover agreed Co-Managed Inventory (CMI) replenishment parameters .Ensure integrity of CMI process to avoid risks of non-acceptance or non-payment of replenishment orders (TT)

Demand Management & Forecasting

• Implement efficient Joint Forecasting and Joint Event Management process for total Region/Customer group. Jointly forecast with Product Supply, Sales re product requirements to support timely product launch.

Methods and Applications / Continuous Improvement

• Perform external benchmarking to determine "Best in Class" Operations practices; identify and custom-fit programs to suit KFP and its customers business needs.
• Support wastes reduction via efficient CMI replenishment process (TT), minimizing RUD, alignment to de-complexity programs (SKU slide-in/slide out) and execution of near-expiry inventory flush-out initiatives.

• Responsible for managing central region distributor in end-to-end order to cash process
• Ensure optimal replenishment of goods to all distributors via Vendor-Managed Inventory
• Cooperate with Local National Accounts (MYDIN, 99 SPEEDMART, BILLION, ECONSAVE) team to ensure stocks reach distributors for sell-out
• Manage and coordinate timely resolution of claims with shared services, work closely with QA team and manage claim approvals
• Plan and coordinate loads with logistics, warehouse, and distributors to ensure load optimization
• Collaborate with distributor on receiving capacity to optimize receiving through month to land input target
• Manage market returns arrangements with transport team to optimize truck usage
• Align with demand and supply planners on stocks availability.

• Contributed to a project on the development of a new replenishment model which provides forward replenishment by using forecasted sales (Push Model) instead of the previous model (Pull Model)
• Data Collection, Analyse historical data, Propose and convince stakeholders on the utilization of the new replenishment model
• Manage replenishment for total West Malaysia distributors
• Alignment with each Business Unit on the monthly agreed quantity.

• Plan load for East Malaysia
• Optimize container planning based on weight and product dimension
• Effective load building to ensure correct product mix
• Communicate on Order prioritization with customer and transport provider
• Ensure timely order fulfilment for key account -Giant, Tesco, Jusco, Carrefour and Makro
• Communicate efficiently with transport providers to ensure timely delivery within the window receiving.

• Oversaw freight preparation to keep regulations and client requirements satisfied.
• Observed and tracked consignments to verify timely deliveries and accurate invoicing.
• Examined cargo and freight shipments to check goods' condition.
• Collaborated with warehouse teams, ensuring accurate and timely loading of shipments onto trucks.