Puvanes Arumugam
Customer Service Executive & Professional Makeup Artist
Kuala Lumpur
Summary
Successful Customer service Executive with 7 years of experience at SG SUPPORT addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
And also part time talented Professional Makeup Artist with 5 years of experience in own small makeup business in-depth knowledge of makeup artistry and cosmetic industries. Possessing strong visual sense and creative imagination. Goal-oriented professional successful building lasting relationships with clients and Warm and friendly Makeup Artist application for performances, pageants and special occasions. Strong communication skills and knowledge of makeup products and trends. Excellent reputation for meeting client requests and expectations.
Overview
13
13
years of professional experience
Work History
Professional Makeup Artist
Own Business
01.2019 - Current
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Supported production teams on shoots sets by maintaining makeup throughout shoot days, ensuring continuity and consistency within scenes.
- Enhancing facial aesthetics through makeup.
- Consulting with clients and creating custom looks based on their specifications.
- Taking lighting and setting into account when applying makeup.
- Determining which materials and colors are the most suitable.
- Working with costume designers, set designers, and stylists to ensure consistency.
- Having knowledge of different color palettes and design styles.
- Maintaining an awareness of the latest trends in beauty.
- Using models and fashion magazines as reference points.
- Consulting clients on their skincare routines.
- Operating within health and safety regulations.
Senior Customer Service Executive
SG Global Support Services Sdn. Bhd.
04.2018 - Current
- Answering client correspondences through email, social media, and by phone.
- Generally, associates work in collaboration with others to complete daily tasks and offer support to their team.
- Engagement Extraordinaire: Reach out to potential donors through various channels, including phone and email, using your fluent English and Mandarin skills, and ignite their interest in our impactful charity campaigns.
- Building Bonds: Cultivate strong relationships with donors by showcasing the true value of our charitable initiatives in both English and Bahasa Malaysia , making them feel like an essential part of our mission.
- Charity Advocacy: Present our supported charities to potential donors, sharing their stories and impact fluently in both languages, creating a powerful connection between generosity and change.
- Thrive by meeting and exceeding sales targets and revenue goals, contributing to the growth of our mission-driven organization.
- Team Synergy: Collaborate seamlessly with fellow team members to achieve our fundraising objectives, fostering an environment of mutual success.
- Meticulous Tracking: Maintain meticulous records of donor interactions and sales activities, ensuring accurate and organized documentation.
- Continuous Learning: Embrace training and professional development opportunities, fueling your personal and career growth.
Complaint Analyst
Astro Go Shop
04.2017 - 03.2018
- Worked closely with cross-functional teams to address product or service concerns raised by customers.
- Improved customer satisfaction by efficiently analyzing and resolving complaints in a timely manner.
- Maintained detailed records of all resolved and unresolved complaints for future reference and analysis.
- Reviews and closes complaint files.
- Coordinates with other departments to provide complaint data reports as needed.
Customer Service Representative
UMobile Cellular
01.2015 - 02.2017
- Manage large amounts of incoming phone calls
- Identify and assess customer's needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Administrative Assistant
Wawasan Berjaya Motors
01.2011 - 12.2014
- Handling sales invoices, receipts, income and payments
- Performing administrative duties, including filing, photocopying and taking minutes during meetings
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Education
High School Diploma -
Smk Jinjang
Jinjang Utara, Kuala Lumpur 04.2001 -
Skills
Eyebrow Shaping
Skin-tone management
Color principles
Portfolio Development
Makeup Application
Film and television makeup
Makeovers
Bridal makeup application
Sanitation Practices
Customer Service Executive
Customer Engagement
Client Engagement
Live chat support
CRM Software
Complaint Handling
Troubleshooting
Queue management
Team Collaboration
Call center experience
Computer Skills
Problem Resolution
Teamwork and Collaboration
Timeline
Professional Makeup Artist
Own Business
01.2019 - Current
Senior Customer Service Executive
SG Global Support Services Sdn. Bhd.
04.2018 - Current
Complaint Analyst
Astro Go Shop
04.2017 - 03.2018
Customer Service Representative
UMobile Cellular
01.2015 - 02.2017
Administrative Assistant
Wawasan Berjaya Motors
01.2011 - 12.2014
High School Diploma -
Smk Jinjang
04.2001 -