Puvana A/P Viswanathan

• Provided customer support for Denza electric vehicles, handling inquiries about product features, charging, warranty, and after-sales services.

• Assisted customers through inbound calls and emails with inquiries on car bookings, purchases, and test drives.

• Scheduled and coordinated service appointments, maintenance, and follow-ups with service centers and dealerships.

• Processed warranty claims, spare parts requests, and service tickets with accuracy and timeliness.

• Handled customer complaints related to sales and after-sales services, providing solutions and coordinating with relevant teams for resolution.

• Ensured compliance with service-level agreements (SLAs), consistently meeting customer satisfaction goals.

• Provided front-line customer support for Yale lock products, which include smart locks, mechanical locks, and access solutions, delivering tailored assistance to customers in the Singapore market.

• Handled inbound calls, emails, and chat inquiries related to product features, installation, troubleshooting, and warranty claims.

• Provided clear technical guidance and step-by-step assistance for lock usage, setup, and problem resolution.

• Maintained customer records and documented support cases using CRM systems.

• Ensured compliance with company service standards, achieving high customer satisfaction scores.

• Assisted customers in selecting apparel, ensuring proper fit, comfort, and style preferences.

• Provided personalized customer service, building trust, and maintaining strong customer relationships.

• Achieved and exceeded monthly and quarterly sales targets through upselling and cross-selling techniques.

• Handled cash and card transactions accurately, balancing the register at the end of shifts.

• Monitored inventory levels, reported stock shortages, and assisted with restocking.