Basic skill
Hi, I’m
Putri Rozalina Binti Hussin
Kuala Lumpur,Wilayah persekutuan
Summary
Dynamic and customer-focused professional with extensive experience at AKAR HOTEL SDN BHD, excelling in guest relations and front office management. Proven ability to enhance guest experiences and resolve issues efficiently, complemented by strong cash handling skills. Committed to delivering exceptional service and maintaining accurate records in fast-paced environments.
Overview
6
years of professional experience
2
Languages
5
years of post-secondary education
Work History
AKAR HOTEL SDN BHD
Front Desk Receptionist
10.2022 - 09.2025
Job overview
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated room bookings and reservations using hotel management software.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of guest information and billing details.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
Siang Hin Petroservices
Cashier
09.2019 - 02.2021
Job overview
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawer and balanced transactions at end of shifts.
- Assisted customers with inquiries, fostering a positive shopping experience.
- Organized merchandise displays to enhance product visibility and accessibility.
Skills
Customer service
Guest relations
Front office management
Cash handling
Issue handling
Working evenings, weekends, and holidays in a fast-paced setting
Teamwork and collaboration
Software
Education
SMK (P) AIR PANASJalan Ayer Panas, Setapak
from SPM
Jan.2014 - Dec.2018 (4 education.years_Label & 11 education.months_Label)
Timeline
Front Desk Receptionist
AKAR HOTEL SDN BHD
10.2022 - 09.2025
Cashier
Siang Hin Petroservices
09.2019 - 02.2021
SMK (P) AIR PANAS
from SPM
Jan.2014 - Dec.2018 (4 education.years_Label & 11 education.months_Label)