Putra Rezza Shahril
Selangor
Summary
With a background in team leadership and operational support, I excel in fostering collaboration and efficiency. Adept at navigating complex challenges, I bring a calm and organised approach to problem-solving. My communication skills and adaptability ensure seamless coordination and positive outcomes in dynamic environments.
Overview
1
1
Language
9
9
years of professional experience
Work History
Executive
Perbadanan Nasional Berhad (Pernas)
Kuala Lumpur, Malaysia
06.2023 - Current
- Liaised with marketing teams to coordinate public relations events and campaigns, increasing brand visibility.
- Advised executives regarding public relations implications of policies, practices and programmes.
- Managed sensitive and confidential information with discretion, upholding privacy and security standards.
- Acted as primary point of contact between multiple departments, facilitating effective communication and collaboration.
- Built and maintained relationships with key stakeholders, including media, community leaders, and industry influencers.
- Developed and maintained strong relationships with external partners, suppliers, and stakeholders to support organisational objectives.
- Helped clients enhance internal structures and improve handling of current and potential problems.
- Enhanced client communication strategies, ensuring clarity, transparency, and trust in all interactions.
- Participated in business development efforts by identifying new or additional revenue opportunities with current clients.
- Managed client portfolios, fostering strong relationships and ensuring high levels of satisfaction and retention.
- Organised media events, fundraisers and entertainment to generate media interest.
- Implemented successful PR strategies to maintain and build awareness.
- Provided support for the public relations team with administrative tasks, including scheduling meetings and managing correspondence.
- Prepared detailed event plans, including venue selection, guest lists, and logistics for successful execution.
- Organised promotional events to enhance brand visibility and foster community engagement.
- Assisted in the creation of marketing materials, ensuring consistency with brand guidelines.
Senior Assistant Manager
Factory Eyewear
Kuala Lumpur, Malaysia
01.2022 - 03.2023
- Coordinated with senior management to implement strategic plans for revenue growth.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Coordinated with HR to recruit, train, and develop staff, significantly reducing turnover rates.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
Assistant Manager
Asashi Technology Sdn. Bhd.
Kuala Lumpur, Malaysia
01.2020 - 01.2022
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
Customer Relation Manager
Asashi Technology Sdn. Bhd.
Kuala Lumpur, Malaysia
01.2019 - 01.2020
- Delivered exceptional customer service, resolving queries and complaints swiftly to maintain high satisfaction levels.
- Coordinated with cross-functional teams to address and resolve complex customer issues promptly.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Approached customers with consultative mentality to uncover and meet specific requirements.
- Generated sales by prospecting leads, cold calling and closing deals.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
- Managed and maintained customer relationship management CRM systems to track interactions and sales.
Senior Sales Assistant
ALL IT Hypermarket Sdn. Bhd.
Kuala Lumpur, Malaysia
01.2018 - 01.2019
- Met incoming customers, learned about personal desires, needs and budgets and provided information about available products and services.
- Collaborated with team members to achieve sales targets and improve store performance.
- Participated in staff training sessions to develop product knowledge and sales techniques.
- Organised merchandise displays to maximise visual appeal and promote sales.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Facilitated efficient customer returns and exchanges, refunds and exchanges at customer service desk.
- Rotated stock on shelves to ensure freshness on shelves, reducing stock waste and minimising store losses.
Education
Diploma of Higher Education - Office Management & Technology
UiTM Lendu, Alor Gajah
Melaka01-2013
GCSEs - Sijil Penilaian Malaysia (SPM)
Sekolah Menengah Kebangsaan Seksyen 5, Wangsa Maju
Kuala Lumpur01-2005
Skills
- Operational management
- Sales forecasting
- Marketing strategies
- Client relations
- Team coordination & supervision
- HR compliance
- Persuasive negotiator
- Conflict resolution
- Presentation skills
- Microsoft Office proficiency
- Leadership proficiency
Languages
English
Upper Intermediate
B2
Hobbies and interests
- Hobbies that requires planning & problem solving (chess, TCG, puzzle etc.)
- Fitness (jogging, swimming, gym)
- Sports (soccer, futsal, badminton etc.)
References
1. Mr. R Mohd Andriansyah
Head of Franchise Relations Department (Pernas)
016-364 9188
2. Mr. Luqman
Customer Relation Manager (Asashi Technology Sdn. Bhd.)
013-415 6758
Timeline
Executive
Perbadanan Nasional Berhad (Pernas)
06.2023 - Current
Senior Assistant Manager
Factory Eyewear
01.2022 - 03.2023
Assistant Manager
Asashi Technology Sdn. Bhd.
01.2020 - 01.2022
Customer Relation Manager
Asashi Technology Sdn. Bhd.
01.2019 - 01.2020
Senior Sales Assistant
ALL IT Hypermarket Sdn. Bhd.
01.2018 - 01.2019
Diploma of Higher Education - Office Management & Technology
UiTM Lendu, Alor Gajah
GCSEs - Sijil Penilaian Malaysia (SPM)
Sekolah Menengah Kebangsaan Seksyen 5, Wangsa Maju