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PUTERI NOORAZIMAH MOHAMED MAHMOOD
ASSISSTANT BRANCH MANAGER
Alor Gajah, Melaka
Summary
Proven leader in operational excellence and team development, with a history at MR.DIY SDN BHD, where elevated customer satisfaction and retention through strategic planning and relationship management. Expert in audit preparation and staff training, besides leverage attention to detail and decision-making skills to drive results and exceed goals. Self-directed from assistant supervisor to assistant branch manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
MR.DIY SDN BHD
04.2021 - Current
- Support Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering positive work environment that led to higher retention rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in creating welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- From all of above, we are managing to do daily improvement in order to increase sales & gaining more bonuses for our staffs.
Trainee Engineer
PETRONAS Chemicals Methanol
06.2018 - 08.2018
- Attended professional development workshops to continuously update knowledge on industry trends, technologies, and best practices.
- Collaborated with senior engineers on complex projects.
- Traveled to job sites with senior personnel to aid in inspections and ongoing project observations.
- Completed project documentation, updated and distributed to appropriate project personnel.
- Gained hands-on experience with industry-standard tools and software while working on multiple projects simultaneously.
- Maintained contemporary technical knowledge of engineering concepts.
- Increasing efficiency of production by joining shutdown that happen once per year.
Education
Bachelor of Engineering - Mechanical & Manufacturing
Universiti Malaysia Sarawak (UNIMAS)
Kota Samarahan, Sarawak 04.2001 -
Skills
Relationship building and management
Staff education and training
Operations Management
Staff Development
Customer Service
Human resources knowledge
Excellent work ethic
Decision-Making
Attention to Detail
Strategic Planning
Documentation
Software
AUTOCAD
SOLIDWORK
MATHLAB
ANSYS
Interests
SPORTS
MECHANICAL & MACHINE
KNOWLEDGE ANALYSIS
Timeline
Assistant Branch Manager
MR.DIY SDN BHD
04.2021 - Current
Trainee Engineer
PETRONAS Chemicals Methanol
06.2018 - 08.2018
Bachelor of Engineering - Mechanical & Manufacturing
Universiti Malaysia Sarawak (UNIMAS)
04.2001 -
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