Summary
Overview
Work History
Education
Skills
References
PERSONAL STRENGTHS
Timeline
Generic
Puteri Izatul Afizah

Puteri Izatul Afizah

Petaling Jaya,Selangor

Summary

One of my keys of responsibilities is providing direction and support team members, ensuring they understand their roles and responsibilities, and offering guidance on and achieving goals. Other than that, experience in assisting customers as they shop within the store. My duties include greeting customers, answering questions related to the merchandise and store policies and locating items for customer.

Overview

8
8
years of professional experience

Work History

Assistant Team Leader

QRA Sdn Bhd
04.2023 - Current
  • Assist with daily operations: Managing inventory, monitoring sales performance, ensuring store standards are maintained and supporting the smooth execution daily tasks.
  • Customer service: Assist in providing exceptional customer service, addressing inquiries and resolving issues to ensure customer satisfaction.
  • Team Support: Provide support to team members, including assisting with training, addressing questions, and providing guidance.

Team Member

QRA Sdn Bhd
05.2021 - 03.2023
  • Product Management: Checking the freshness and integrity of products displayed in the store and ensuring they are properly stocked.
  • Customer Service: Handling customer queries, providing product information, and assisting customers with their shopping needs.
  • Store Maintenance: Maintaining a clean and organized store and stockroom, ensuring compliance with safety regulations.
  • Other Tasks: Assisting with various store tasks, such as restocking shelves, handling payments, and other operational duties.

Store Manager

Family Mart
02.2020 - 01.2021
  • Responsible for overall sales and operations of the store which includes customer service, staff training and development, product display, marketing and promotion, and administrative functions.
  • Responsible for day-to-day store operation activities, such as checking, handling incoming ND OUTGOING GOODS, AND REPORT PREPARATION.
  • Achieves sales and profits targets according to company guidelines.
  • Develops and implements in-store merchandising and window display design to promote company image.
  • Develops and maintains administrative procedures and methods of the stores and the department in accordance with the company standard operating procedures.
  • To ensure store cleanliness, safety and housekeeping.

Supervisor

Family Mart
11.2017 - 01.2020
  • Responsible to ensure daily store operations adhere to company policies and operating standards.
  • Forecast, plan, order and stock merchandise to always ensure stocks availability.
  • Ensures effective and economic use of staff in retail operation department to achieve its objectives.
  • Promotes professionalism of staff in retail operation department.
  • To guide and ensure the system for store activities is in good order.

Education

Sijil Automotif - undefined

Kolej Komuniti Sungai Siput
Perak

Sijil Pelajaran Malaysia - undefined

Sekolah Menengah Klian Pauh Taiping
Perak

Skills

Sales

References

  • Aznah, bt Alibi, Manager, 012-9577273, QRA Sdn Bhd

PERSONAL STRENGTHS

  • Management
  • Leadership
  • Communication
  • Teamwork

Timeline

Assistant Team Leader

QRA Sdn Bhd
04.2023 - Current

Team Member

QRA Sdn Bhd
05.2021 - 03.2023

Store Manager

Family Mart
02.2020 - 01.2021

Supervisor

Family Mart
11.2017 - 01.2020

Sijil Automotif - undefined

Kolej Komuniti Sungai Siput

Sijil Pelajaran Malaysia - undefined

Sekolah Menengah Klian Pauh Taiping

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Puteri Izatul Afizah