Puspanathan Anantham
Customer Service Representative
Selangor, Malaysia
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Executive (Premier Agent)
HSBC Electronics Data Processing SDN BHD
2020.09 - Current
- Handled a wide range of banking inquiries of premier customer, providing exceptional customer service to support clients with their banking needs.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
L1 Support Consultant
AMK Technology SDN BHD
2019.09 - 2020.08
- Resolve customer IT issues as quickly as possible
- Make sure to follow the appropriate escalation procedures in order to resolve any unresolved issues.
- Enhanced customer satisfaction by addressing and resolving technical issues effectively.
Insurance Specialist
Bank Simpanan Nasional (BSN)
2018.07 - 2019.07
- Offered bank insurance to BSN customers by engaging with walk-in clients at the branch, cultivating relationships with bank customers, and promoting the product within the bank community.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Followed up on denials, late payments, extensions and other special circumstances.
Telemarking Executive
Hong Leong Bank Berhad
2017.08 - 2018.05
- Offered credit card samples and catalogs to clients; educating them on the terms and use of the cards as well as the prices; and also, present clients credit card needs to the organization and proffer ways to meet them.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Conducted regular meetings with team to discuss issues, concerns and updates.
Collection Officer
AEON Credit Service
2012.10 - 5 2014
- Responsible for managing the collection of outstanding debts from clients and customers.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
Customer Service Officer
Third Party Call Center
2010.06 - 2010.09
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Education
Certificate - Computer System Technician
CQ Tec Collage
2010.12 - 2011.05
High School Diploma - undefined
Sekolah Menengah Kebangsaan Hillcrest
2005.01 - 2009.05
Skills
Complaint Handling
Customer Relationship Management
Customer Engagement
Team Collaboration
LiveChat Messaging
Sales expertise
Online chat and email
Computer Skills
Miscellaneous
$50,000 per year, negotiable., Immediately available to start., Insurance License PCEIA and CEILLI
Languages
English
Proficient
C2
Malay
Proficient
C2
Tamil
Upper intermediate
B2
References
Chandra Moule Vilvanatham, HSBC Electronic Data Processing Malaysia SDN BHD, Chandra.moule.vilvanathan@hsbc.com.my, (06) 016-2085770
Timeline
Customer Service Executive (Premier Agent)
HSBC Electronics Data Processing SDN BHD
2020.09 - Current
L1 Support Consultant
AMK Technology SDN BHD
2019.09 - 2020.08
Insurance Specialist
Bank Simpanan Nasional (BSN)
2018.07 - 2019.07
Telemarking Executive
Hong Leong Bank Berhad
2017.08 - 2018.05
Collection Officer
AEON Credit Service
2012.10 - 5 2014
Certificate - Computer System Technician
CQ Tec Collage
2010.12 - 2011.05
Customer Service Officer
Third Party Call Center
2010.06 - 2010.09
High School Diploma - undefined
Sekolah Menengah Kebangsaan Hillcrest
2005.01 - 2009.05
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