PUSPALETCHUMI RAMAMOORTHI
HR SPECIALIST
Pandan Jaya
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
HR on Call Specialist I
ByteDance Precision Sdn Bhd
11.2022 - Current
- Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and dynamic workloads
- Manage an average of 500-600 service tickets monthly, ensuring efficient resolution and high-quality support.
- Provide insight, first-line support for all routine employee inquiries, and explanations on HR system and administrative activities in support of HR processes
- Support Regional HR Centers by summarizing business usage of HR processes, identifying pain points, and knowledge gaps
- Update and adhere to HR service BOT knowledge base, Human Resources policies, procedures, and practices
- Responsible for the maintenance and management of HR consulting work orders, conducting analysis, preparing surveys, statistics, presenting data findings, and inspection regularly
- Proficient in HRIS Systems and process employee certificates through the system
- Routinely authorize over 100 Verification of Employment (VOE) requests each month, in compliance with established Service Level Agreements.
- Complete all other reasonable tasks as assigned from time to time
- SME for Certificates and Leave management.
- Managed high-stress situations with professionalism and composure, consistently delivering effective solutions under pressure.
- Conducted regular reviews of performance metrics to identify areas for improvement in both individual performance and overall team effectiveness.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
HR Core Analyst (Contract)
BASF Asia-Pacific Service Centre Sdn Bhd
07.2021 - 07.2022
- Receive, analyze, process and follow-up on personnel administration requests via multiple request channels, ensure accurate and timely interface to the respective internal/external processing chains
- Work closely with other teams and external service providers to ensure all service requests are completed accurately and timely
- Manage the hub inquiry line for the supported countries in providing advisory on employee enquiries, policy/guidelines clarifications, HR processes, HR systems guides
- Deliver administration support for learning & development programs for Asia Pacific Employees
- Support succession planning for the service recipients though managing succession planning cycle, maintaining succession talent list, administering talent deployment
- Administer and follow-through business agreements in ensuring accurate payments of all mobility expenses
- Close engagement with country focal points in administrating transition arrangement and inter-company charging
- Work closely with finance teams on costings and provisions on delegate cost items
- Analyze, clarify, and resolve operation issues and enquiries with close collaboration with relevant counterparts to ensure quality services are delivered from the hub
- All unsolved and potential operational issues are escalated timely according to establish escalation process, with detailed analysis provided to manager
- Updates managerial, organizational and positional information in HR System.
Commercial Banker Internship Trainee
HSBC Bank Malaysia
02.2021 - 06.2021
- Assisting Corporate Relationship Manager to update company profile or business update through internet or online websites
- Conducted thorough market research to stay informed on industry trends and competitor offerings, enabling proactive adjustments to product strategies as needed.
Travel Claims Coordinator
AIG Travel Assist Malaysia
07.2018 - 01.2019
- Assist customers in analyzing and refining their queries in order to accurately fulfill assistance and express claim requests for Singapore Customers
- Provide customer services support for insured travelers regarding such issues as claim information according to company policy and procedures
- Document all case handling to ensure that the case is complete and properly documented
- Receives in-bound and transmit out-bound calls and emails
- Answer calls and appropriately direct to appropriate parties
- Initiate out-bound telephone calls and emails
- Be proficient in assistance and express claim process
- Utilizing acceptable investigation claims handling and settlement techniques that achieve cost-effective and timely closure results by obtaining, reviewing, and analyzing documentation, policy provisions, and other records
- Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claims
- Schedule and make follow-up calls on complex cases to customers and arrange a call back from an adjuster on request.
- Managed high-volume caseloads, prioritizing tasks effectively to ensure timely resolution of all assigned claims.
- Enhanced customer satisfaction by providing clear, concise explanations of claim procedures and resolutions.
- Maintained up-to-date knowledge of industry regulations, keeping compliant with state requirements while processing claims.
Education
Master of Science - Industrial And Organizational Psychology
University Kebangsaan Malaysia (UKM)
Bandar Baru Bangi, 04.2023 - Current
Bachelor of Science - Psychology
International University of Malaya Wales
Kuala Lumpur 01.2019 - 01.2021
Diploma in Psychology - Psychology
Erican College
Kuala Lumpur 01.2016 - 01.2018
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Dato Lokman
01.2010 - 01.2014
Skills
Operating System: Windows
Office Suites: Microsoft Office (Excel, Word, PowerPoint, Access)
Communication and Collaboration Tools: Cisco Jabber, Avaya, MS Teams, Webex, Lark for Business
HR System: SAP, Oracle, Taleo by Oracle, Workday
Statistical Software: IBM SPSS
Multitasking proficiency
Decision-making capabilities
SLA Compliance
Ticketing System Experience
Documentation Management
Problem-solving abilities
Attention to Detail
Analytical Thinking
Strategic Planning
Websites
Certification
Project Management: The Basics for Success, University of California, Irvine, (Coursera) 09/01/24, 10/31/24
Languages
English
Proficient
C2
Malay
Advanced
C1
Tamil
Upper intermediate
B2
Awards
- Tokoh Pelajar Bersahsiah
- Dean List (February 2019, September 2020)
References
- Kiranjot Rekhi, Bytedance Precision Sdn Bhd, APAC HR Services Operations Lead, +91 98925 41236, kiranjot.rekhi@gmail.com
- Filzah Zakariah, BASF Asia-Pacific Sdn Bhd, Human Resources Service Specialist, 017-6779674
- Teoh Soon Beng, HSBC Bank Malaysia, Regional Director - Commercial Banking (North), 017-4730102
- Harjit Singh, AIG Travel Assist Malaysia, Customer Services Singapore Team Leader, 010-2205144
Timeline
Project Management: The Basics for Success, University of California, Irvine, (Coursera) 09/01/24, 10/31/24
09-2024
Master of Science - Industrial And Organizational Psychology
University Kebangsaan Malaysia (UKM)
04.2023 - Current
HR on Call Specialist I
ByteDance Precision Sdn Bhd
11.2022 - Current
HR Core Analyst (Contract)
BASF Asia-Pacific Service Centre Sdn Bhd
07.2021 - 07.2022
Commercial Banker Internship Trainee
HSBC Bank Malaysia
02.2021 - 06.2021
Bachelor of Science - Psychology
International University of Malaya Wales
01.2019 - 01.2021
Travel Claims Coordinator
AIG Travel Assist Malaysia
07.2018 - 01.2019
Diploma in Psychology - Psychology
Erican College
01.2016 - 01.2018
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Dato Lokman
01.2010 - 01.2014
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