PUSPA DEVI
Fraud Specialist
Kuala Lumpur
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Fraud Specialist
Brandt International SDN BHD
04.2024 - Current
- Company Overview: MariBank Project
- Maintain accurate and up-to-date records of client interactions, feedbacks and resolutions
- Build and maintain strong, positive relationships with clients by providing exceptional service and support
- Handle customers financial transactions, opening and closing of accounts
- Trained the upcoming batches
- Promoted as Fraud Specialist
Incident Analyst Management
Atos Services Sdn.Bhd
12.2022 - 12.2023
- Company Overview: Siemens Project
- A broad knowledge of computer networking, log analysis, information security principles, and adversarial tools and techniques
- Strong analytical skills/problem solving/conceptual thinking
- Confident and capable written and oral presentation skills
- Ability to work independently with little oversight managing multiple investigations simultaneously
- Experience in the remediation of Information Security risks/vulnerabilities
- Experience with network monitoring and intrusion detection systems
- Ability to work with Technical and Non Technical persons
- Persistent and Logical investigator
IT Service desk Analyst
Nityo Infotech Services Sdn Bhd
03.2021 - 12.2022
- Company Overview: Siemens Project
- Talking to clients to identify their problem
- Resolving client and personnel queries in person or through e-mail and phone calls
- Testing and analyzing hardware and software performance
- Installing or updating computer hardware and software
- Maintaining service desk records
- Optimizing IT performance to improve productivity
- Escalating technical issues when necessary
- Offering excellent customer service
- Preparing instruction manuals for users
- Staying current with IT trends and advancements
Customer Service Agent
Startek
12.2020 - 02.2021
- Company Overview: ZARA
- Worked for logistic team
- Assisting users on their order details
- Maintained excellent call stats, using scripts and effective communication skills to control calls
- Answered calls within established timeline to maintain adherence to quality and service standards
CUSTOMER SERVICE REPRENTATIVE | EMAIL & CHAT SUPPORT
Brandt International
06.2020 - 12.2020
- Company Overview: Shopee Project
- Main inquiries are related to orders and refund request
- From email I was given a special task to handle backlog case and submit report to the management
- This has help me to improve more on my product knowledge and be more efficient at work
- I have also handled chats in the event where chat team need help on sales day
- Have experience mostly working on night shifts
Inbound Call Centre Representative
Quess Global
01.2019 - 01.2020
- Company Overview: Grab SG Project
- Handing inquiries & dispute cases and classify them in into categories we do have to follow up on certain cases where the customers want us to handle the case sending emails and doing outbound call are also included
- Handling extreme customers with patience and the guidance of the managers
SPECIAL HANDLING SPECIALIST | INTERNSHIP PROGRAM
Malindo
04.2018 - 12.2018
- Special handling like assisting VIP Pax to board the plane
- We do handle Pax who need special assistance - who are ill and disabled
- We submit report to stewardess about the Pax who need assistance
CASHIER CUM SALES ASSISTANT
Guardian
01.2018 - 03.2018
- Assisted with displays and offered ideas to increase product appeal
- Maintained sales floor to surpass operational and visual standards
- Received new shipment and segregated merchandise in stock room
Education
Professional Certificate -
Aviation Management
Kuala Lumpur, MalaysiaITIL Foundation Certificate - undefined
IT Service Management
Skills
Transaction monitoring
Investigation techniques
Fraud prevention
Customer service
Problem-solving
Adaptability and flexibility
Call center experience
Timeline
Fraud Specialist
Brandt International SDN BHD
04.2024 - Current
Incident Analyst Management
Atos Services Sdn.Bhd
12.2022 - 12.2023
IT Service desk Analyst
Nityo Infotech Services Sdn Bhd
03.2021 - 12.2022
Customer Service Agent
Startek
12.2020 - 02.2021
CUSTOMER SERVICE REPRENTATIVE | EMAIL & CHAT SUPPORT
Brandt International
06.2020 - 12.2020
Inbound Call Centre Representative
Quess Global
01.2019 - 01.2020
SPECIAL HANDLING SPECIALIST | INTERNSHIP PROGRAM
Malindo
04.2018 - 12.2018
CASHIER CUM SALES ASSISTANT
Guardian
01.2018 - 03.2018
ITIL Foundation Certificate - undefined
IT Service Management
Professional Certificate -
Aviation Management