Pushparani Sengalrayan
Puchong
Summary
I am adept at crafting and launching impactful campaigns that drive material deliveries and elevate brand awareness. My expertise ensures products are market-ready, and I excel in managing timely deliveries. I am actively seeking opportunities to further hone my skills and contribute to dynamic marketing initiatives.
Confident communicator with knack for problem-solving and collaboration. Proven track record in adapting to new challenges and learning quickly. Strong organisational skills and ability to manage multiple tasks efficiently. Enthusiastic about contributing to team success and delivering impactful results.
Overview
29
29
years of professional experience
Work History
Channel Merchandise Operation Support Specialist
CelcomDigi Telecommunications Sdn Bhd
Shah Alam
04.2023 - 04.2024
- Coordinated with logistics team to schedule shipments for new product launches and events, ensuring on-time delivery.
- Supported new product launch projects by coordinating tasks and resources.
- Contributed to the planning and execution of sales events, conferences, and trade shows, ensuring seamless operation and positive outcomes.
- Conducted market research and compiled data to inform sales tactics and customer engagement.
- Managed the preparation of quotations and invoices, and executed payments using Oracle software.
- Managed expense reports and invoicing to ensure accurate budget tracking and timely financial reporting.
- Delivered exceptional customer service to clients and stakeholders, reinforcing company reputation and client satisfaction.
- Prepared and edited sales presentations, reports, and proposals to support executive decision-making.
- Implemented administrative systems and procedures to enhance workflow efficiency and office organisation.
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
Senior Officer POSM Audit and Compliance
Digi Telecommunication Sdn Bhd
01.2022 - 04.2023
- Ensure all outlets comply with the Planogram look and feel standard
operation procedures. - Market visit to outlets to check on POSM effectiveness and impact on trade visibility.
- Prepare and execute score card based on the audit performance.
- POSM deployment and replenishment
- To assist to create PR in D Coupa for any PR requestor.
- Identified issues, analysed information and provided solutions to problems.
- Met schedule using excellent planning and coordination skills.
Senior Associate Retail Support Team
Digi Telecommunication Sdn Bhd
Shah Alam
03.2017 - 12.2021
- Managed execution and delivery of Point of Sale Marketing (POSM) materials, supporting effective promotions across store locations.
- Oversaw the implementation of branding initiatives to enhance in-store customer experience and engagement.
- Coordinated with store managers to enhance presentation of marketing and promotional materials, improving customer engagement.
- Ensured compliance with corporate visual merchandising guidelines and promotional campaigns.
- Conducted audits of store operations, ensuring adherence to branding standards and enhancing brand consistency.
- To liaise with external vendor to get the quote pricing. To make
comparison on the quotation. Liaise with internal procurement.
Assistance Store Head - Retail store Taipan USJ
Mutiara Telecommunication Sdn Bhd
03.1997 - 02.2017
- To attend to walk in customers.
- To execute customer transactions
- Achieved KPI service time and quality targets.
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries, pending payments and problems using effective communication and providing step-by-step solutions. To clear blacklist CTOS via issue clearest letter.
- Handled customer concerns and escalated major issues to Store Head.
- Responsible in overseeing the store operation during the absence of Store Head. Opening and closing of the stores.
- To handle cash via CIT and card transaction closing and balancing
Customer Service Assistant
Electcoms Berhad
Petaling Jaya, Selangor
01.1996 - 02.1997
- Addressed customer inquiries and complaints via phone, ensuring a strong understanding and prompt response to their needs.
- Resolved customer issues through effective problem-solving, enhancing customer loyalty and satisfaction.
- Maintained a focus on achieving key performance indicators (KPIs) related to customer service efficiency and satisfaction.
- Managed daily call logs to track customer interactions, ensuring high-quality service standards were consistently met.
- Collaborated with team members to share best practices, driving continuous improvement in customer service processes.
Outbound Call Centre debt collection Agent
Malaysian French Bank Berhad
01.1995 - 12.1995
- Achieved and exceeded set targets for call numbers sales and payment debt conversions, contributing to team goals.
- Delivered outstanding customer service, handling debtor enquiries and complaints with empathy and professionalism.
- Implemented payment reminders via email, SMS, and phone calls, increasing successful repayment rates.
- Update on unresolved debts cases to supervisor.
- Prepared and dispatched final demand letters to debtors, outlining legal actions for non-payment.
- Participated in regular training sessions
Education
SPM
Methodist High Girl School
Kuala Lumpur 01-1994
Diploma - Business Administration
Innovative University College
Petaling Jaya01-2025
Qualifications Certificate - Certificate in Big Data Practitioner
CCSD Council
July 202401-1994
Qualifications Certificate - PCIL
Malaysian Insurance Institute
Dec 202301-2023
Foundation Certificate - Project Management
Axelos Global Best Practise
Jan 201501-2015
Certificate - Microsoft Word & Excel
Informatics International Singapore
200301-2003
Skills
- Build business relationships
- Client relationship management
- Customer service excellence
- Logistics coordination
- Negotiation tactics
- Coordinate events
- Compliance adherence
- Sales presentations
- Financial reporting
- Oracle software
- Work in an international environment
- Time-management
- Compliance adherence
- Active listening
- Communication proficiency
Languages
English
Upper Intermediate
B2
Bahasa Malaysia
Upper Intermediate
B2
Tamil
Advanced
C1
Interests
- Love cooking, travelling and interested in puzzle games
Timeline
Channel Merchandise Operation Support Specialist
CelcomDigi Telecommunications Sdn Bhd
04.2023 - 04.2024
Senior Officer POSM Audit and Compliance
Digi Telecommunication Sdn Bhd
01.2022 - 04.2023
Senior Associate Retail Support Team
Digi Telecommunication Sdn Bhd
03.2017 - 12.2021
Assistance Store Head - Retail store Taipan USJ
Mutiara Telecommunication Sdn Bhd
03.1997 - 02.2017
Customer Service Assistant
Electcoms Berhad
01.1996 - 02.1997
Outbound Call Centre debt collection Agent
Malaysian French Bank Berhad
01.1995 - 12.1995
SPM
Methodist High Girl School
Diploma - Business Administration
Innovative University College
Qualifications Certificate - Certificate in Big Data Practitioner
CCSD Council
Qualifications Certificate - PCIL
Malaysian Insurance Institute
Foundation Certificate - Project Management
Axelos Global Best Practise
Certificate - Microsoft Word & Excel
Informatics International Singapore