Pui Yee Low
Ecommerce Operation Assistant
Kuala Lumpur
Summary
I was skilled in eCommerce with two years of experience in online marketplace platform support and; one year of experience in a BPO company. Currently studying Japanese, I have applied for the July 2022 JLPT exam.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Ecommerce Operation Assistant
Viewider Sdn Bhd
Kuala Lumpur
11.2019 - Current
Industry： General & Wholesale Trading
Specialization： E-commerce
Role： Marketing Executive
Position Level： Senior Executive
Monthly Salary： MYR 4,240
- Manage and execute e-commerce platform (Shopee, Lazada, Zalora)
- Manage e-store operations including content, categories, ratings and reviews, search, pricing, Voucher, campaign and customer service.
- Prepare product and listing details and listing upload to MPs,
- Perform other daily tasks of store operations.
Customer Management Executive
DDF Advertising & Marketing Sdn Bhd
Kuala Lumpur
08.2017 - 02.2019
Industry: Telecommunication
Specialization: Sales - Telesales/Telemarketing
Role: Telesales Executive/Account Manager
Position Level: Junior Executive
Monthly Salary: MYR 3,200
- Contact existing customer to inform customer new product or service.
- Provide customer accurate and complete information.
- Reply buyer message pertaining to product information and other inquiries.
- Follow up buyer after sale service and pertaining shipping information.
- To be able to provide information related to product.
Customer Service
Mybuddy Ecommerce Services Sdn Bhd
Kuala Lumpur
03.2017 - 08.2017
Industry: Ecommerce
Specialization: Customer Service
Role: Customer Service - General
Position Level: Junior Executive
Monthly Salary: MYR 3,000
- reply eBay buyer message pertaining to product information and other inquiries.
- follow up eBay buyer after sale service and pertaining shipping information.
- to be able to provide information related to product.
Executive Customer Service (Mandarin Speaker)
Aegis BPO Malaysia Sdn Bhd
Kuala Lumpur
04.2016 - 03.2017
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Customer Service
Role: Call Centre Executive
Position Level: Junior Executive
Monthly Salary: MYR 2,500
- To handle all inbound calls pertaining to telecommunication product information and other inquiries.
- To exceed customers' expectation in terms of customer service & accurate information.
- To be able to provide information related to telecommunication product.
General Administrator
Ruyi Trading
Kuala Lumpur
04.2009 - 12.2011
Industry： Manufacturing / Production
Specialization： Clerical/Administrative Support
Role： Clerk
Position Level： Junior Executive
-Filing
-Data Entry
-Uploading Products
-billing
-prepare payroll
Education
High School Diploma -
01.1999 - 12.2004
Skills
Mandarin
Additional Information
*Proficient in Microsoft Office applications such as Word and Excel
*Self-motivated, team player and able to work independently
* Hardworking and willing to learn
Personal Strengths and Skills
*Proficient in Microsoft Office applications such as Word and Excel
*Self-motivated, team player and able to work independently
* Hardworking and willing to learn
Timeline
Ecommerce Operation Assistant - Viewider Sdn Bhd
11.2019 - Current
Customer Management Executive - DDF Advertising & Marketing Sdn Bhd
08.2017 - 02.2019
Customer Service - Mybuddy Ecommerce Services Sdn Bhd
03.2017 - 08.2017
Executive Customer Service (Mandarin Speaker) - Aegis BPO Malaysia Sdn Bhd
04.2016 - 03.2017
General Administrator - Ruyi Trading
04.2009 - 12.2011
Kuan Cheng Girls' High School - High School Diploma,
01.1999 - 12.2004
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