Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Pui San Kong

Pui San Kong

Admin Officer
Shah Alam,10

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

City Karting Event Management Sdn Bhd
Selangor
11.2018 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Invoicing Clerk

Easy Truck Sdn Bhd
Selangor
06.2018 - 11.2018
  • Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Used data entry skills to accurately document and input statements.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Posted data and kept other records concerning costs of goods or services or shipment of goods.
  • Completed and processed average of 410 purchase orders and customer invoices each quarter

Telemarketing Executive

Aegis BPO Malaysia
Selangor
03.2018 - 05.2018
  • Completed daily cold calling and outreach to build sales pipeline.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Made average of 160 outbound and inbound calls per day

Education

High School Diploma -

SMK Kota Kemuning
Shah Alam
11.2015

Skills

  • Multitasking and Time Management
  • Judgment and Decision Making
  • Reception Duties
  • Microsoft Office
  • Payroll Administration
  • Invoice Processing
  • Customer Service
  • Fast Learner
  • Document Sorting
  • Business Administration
  • Handling Customer Complaints
  • Friendly and Relatable

Languages

English
Native language
Chinese (Mandarin)
Intermediate
B1
English
Upper intermediate
B2
Malay
Intermediate
B1

Timeline

Administrative Assistant

City Karting Event Management Sdn Bhd
11.2018 - Current

Invoicing Clerk

Easy Truck Sdn Bhd
06.2018 - 11.2018

Telemarketing Executive

Aegis BPO Malaysia
03.2018 - 05.2018

High School Diploma -

SMK Kota Kemuning

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Pui San KongAdmin Officer