Pui San Kong
Admin Officer
Shah Alam,10
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
City Karting Event Management Sdn Bhd
Selangor
11.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Collected and maintained file of receipts to coordinate expense report submission.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Maintained clean reception area to promote positive, professional environment for clients.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Invoicing Clerk
Easy Truck Sdn Bhd
Selangor
06.2018 - 11.2018
- Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Posted data and kept other records concerning costs of goods or services or shipment of goods.
- Completed and processed average of 410 purchase orders and customer invoices each quarter
Telemarketing Executive
Aegis BPO Malaysia
Selangor
03.2018 - 05.2018
- Completed daily cold calling and outreach to build sales pipeline.
- Provided information about available products and services, membership details, and purchase advantages.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Made average of 160 outbound and inbound calls per day
Education
High School Diploma -
SMK Kota Kemuning
Shah Alam11.2015
Skills
- Multitasking and Time Management
- Judgment and Decision Making
- Reception Duties
- Microsoft Office
- Payroll Administration
- Invoice Processing
- Customer Service
- Fast Learner
- Document Sorting
- Business Administration
- Handling Customer Complaints
- Friendly and Relatable
Languages
English
Native language
Chinese (Mandarin)
Intermediate
B1
English
Upper intermediate
B2
Malay
Intermediate
B1
Timeline
Administrative Assistant
City Karting Event Management Sdn Bhd
11.2018 - Current
Invoicing Clerk
Easy Truck Sdn Bhd
06.2018 - 11.2018
Telemarketing Executive
Aegis BPO Malaysia
03.2018 - 05.2018
High School Diploma -
SMK Kota Kemuning
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