Pui Keng Leong

Q-Q Food Retail Sdn Bhd

KL, Malaysia

01.2018 - 12.2025

Coordinated daily operations to ensure efficient workflow and service delivery.
Supported staff training programs to enhance operational effectiveness.
Monitored compliance with safety regulations and operational standards.
Implemented process improvements to streamline daily tasks and operations.
Collaborated with suppliers to maintain quality standards for products.
Facilitated communication between departments to enhance teamwork and efficiency.
Performed routine inspections of equipment, supplies, and inventory as needed.
Ensured that all operational tasks were completed within established timeframes.
Assisted with interviewing and hiring of employee team members with appropriate skills.
Conducted regular meetings with staff members to discuss performance issues or concerns.
Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
Developed and implemented operational procedures to ensure efficient workflow.
Educated operations team on best practices, company policies and service excellence standards.
Ensured compliance with safety regulations and industry standards.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.