Pui Keng Leong
Ampang Selangor
Summary
Results-oriented Assistant Operations Manager specializing in operational management, health and safety compliance, and employee development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Q-Q Food Retail Sdn Bhd
KL, Malaysia
01.2018 - 12.2025
- Coordinated daily operations to ensure efficient workflow and service delivery.
- Supported staff training programs to enhance operational effectiveness.
- Monitored compliance with safety regulations and operational standards.
- Implemented process improvements to streamline daily tasks and operations.
- Collaborated with suppliers to maintain quality standards for products.
- Facilitated communication between departments to enhance teamwork and efficiency.
- Performed routine inspections of equipment, supplies, and inventory as needed.
- Ensured that all operational tasks were completed within established timeframes.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Developed and implemented operational procedures to ensure efficient workflow.
- Educated operations team on best practices, company policies and service excellence standards.
- Ensured compliance with safety regulations and industry standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Tourism And Travel Management
SF Tourism Sdn Bhd
Kuala LumpurSkills
- Operational management
- Supplier collaboration
- Health and safety compliance
- Effective communication
- Performance evaluation
- Employee mentoring
- Budget administration
- Business development
- Operational planning
- Scheduling and coordination
- New employee hiring
- Teamwork and collaboration
Languages
English
Intermediate (B1)
B1
Chinese (Mandarin)
Advanced (C1)
C1
Malay
Intermediate (B1)
B1
Chinese (Cantonese)
Upper Intermediate (B2)
B2
Certification
IATA & UFTAA Tourism Certificates
Timeline
Assistant Operations Manager
Q-Q Food Retail Sdn Bhd
01.2018 - 12.2025
Some College (No Degree) - Tourism And Travel Management
SF Tourism Sdn Bhd