PUANG SING CHIANG TOMMY
PERAK
Summary
Results-driven Sales Executive with expertise in Customer Relationship Management. Builds and nurtures strong client relationships, increasing loyalty and satisfaction through effective issue resolution. Achieves sales targets by promoting special offers and delivering engaging product demonstrations that enhance customer usage.
Overview
1
1
Language
7
7
years of professional experience
Work History
Sales and Customer Service Representative
CODECOR MARKETING SDN.BHD.
PUCHONG , Malaysia
06.2025 - Current
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Educated customers on how to use products or services by providing demonstrations and presentations.
Sales and Customer Service Representative
IMAXX Marketing SDN. BHD.
Kuala Lumpur, Malaysia
11.2019 - 03.2025
- Increased sales by developing and maintaining strong relationships with new and existing customers.
- Communicated promotions and special offers to customers, driving increased sales and revenue.
- Resolved customer complaints efficiently, ensuring satisfactory solutions to enhance overall customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Developed short-term and long-term goals to meet sales targets and increase customer retention.
- Processed documentation to record sales, warranties and service program sign-ups.
Education
SPM
S.M.K. PANTAI LEMIS
PERAK01-2001
Skills
- Customer relationship management
- Customer service
- Product knowledge
- Product demonstrations
- Sales documentation
- Follow-up strategies
- Time management
- Goal setting
- Verbal communication
- Self-motivation
- Customer relations
Languages
English
Beginner
A1
Interests
SINGING
SINGING
- HOBBIES
Timeline
Sales and Customer Service Representative
CODECOR MARKETING SDN.BHD.
06.2025 - Current
Sales and Customer Service Representative
IMAXX Marketing SDN. BHD.
11.2019 - 03.2025
SPM
S.M.K. PANTAI LEMIS