Summary
Overview
Work History
Education
Skills
Timeline
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Puan Cha Chee

Puan Cha Chee

Segamat

Summary

Dynamic Senior Quality Assurance Tester at Hitachi eBworx Sdn Bhd, skilled in Agile methodologies and test case design. Enhanced product quality through meticulous software testing and fostered collaboration, leading to faster issue resolution. Strong analytical thinking and documentation skills drive successful project outcomes.

Overview

6
6
years of professional experience

Work History

Senior Quality Assurance Tester

Hitachi eBworx Sdn Bhd
Petaling Jaya
07.2021 - Current
  • Documented testing procedures for developers and future testing use.
  • Kept scripts and test cases updated with current requirements.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Improved product quality by conducting comprehensive software testing and identifying areas for improvement.
  • Strengthened collaboration between developers and testers by fostering open communication channels, leading to quicker issue resolution times.

Service Desk Engineer

Global Enterprise International (M) Sdn. Bhd.
Petaling Jaya
01.2021 - 06.2021
  • EUS (End User Support Department)
  • Attend phone calls & emails to support and assist the users by resolving various kinds of issues which is related to hardware/software.
  • Performed first-level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instruction.
  • Manage ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Quality Assurance Engineer Intern

Theta Service Partner Sdn Bhd
Bangsar South
10.2019 - 09.2020
  • Prepare test plan for each user story (Functional and Non-functional)
  • Performed manual testing after development
  • Performed regression testing for each sprint release
  • Taking responsibilities to follow up the defect until retest and close
  • Utilized tools like JIRA, enhancing project tracking and execution

Education

Bachelor of Science - Information Technology

Universiti Utara Malaysia
Sintok, Kedah
01-2020

STPM -

SMK Buloh Kasap
Segamat, Johor
01-2015

Skills

  • Microsoft (Word, Excel, PowerPoint)
  • JIRA, Database, Postman, WinSCP, Control-M
  • Agile methodology
  • Test case design
  • Manual testing (functional and non-functional)
  • Communication skills
  • Analytical thinking
  • Attention to detail
  • Collaborative team player
  • Documentation skills

Timeline

Senior Quality Assurance Tester

Hitachi eBworx Sdn Bhd
07.2021 - Current

Service Desk Engineer

Global Enterprise International (M) Sdn. Bhd.
01.2021 - 06.2021

Quality Assurance Engineer Intern

Theta Service Partner Sdn Bhd
10.2019 - 09.2020

Bachelor of Science - Information Technology

Universiti Utara Malaysia

STPM -

SMK Buloh Kasap

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Puan Cha Chee