Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Prudence Rudo  Murombedzi

Prudence Rudo Murombedzi

Kuala Lumpur

Summary

Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Highly personable and skilled in customer. Specialised skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction. Also Knowledgeable farm helper with drive and experience helping to carry out day-to-day tasks and long-term projects on farms. Adept in the use of farm equipment and machinery, and knowledgeable in a variety of farming procedures. Skilled in soil preparation, irrigation processes, weeding, and pruning crops.

Overview

13
13
years of professional experience

Work History

Host

Airbnb
Kuala Lumpur
11.2022 - Current
  • Greeted guests upon arrival and provided them with check in instructions.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Answered customer inquiries regarding.
  • Provided excellent customer service by anticipating customer needs.
  • Developed long-term relationships with customers to increase opportunities for repeat business.

Farmer's Helper

Family Business
Chinhoyi
02.2012 - Current
  • Administered medications and vaccinations to livestock under supervision.
  • Coordinated with farm management to plan and adjust tasks based on weather conditions and crop needs.
  • Prepared soil for planting, employing tillage, and fertilization techniques.
  • Performed routine maintenance and repairs on farm structures, such as fences and barns.
  • Participated in the loading and unloading of harvested products and supplies.

Telemarketer

AFTER GLO COSMETICS
Kuala Lumpur
07.2022 - 08.2024
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Greeted customers in a friendly, professional manner on the phone.
  • Conducted surveys with current customers regarding their satisfaction levels with products or services.
  • Maintained up-to-date knowledge of company products and services.

Customer Service Representative

SIGNPRO
Harare
02.2020 - 01.2022
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided accurate information about products and services to customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

MBA - Masters of Business Administration

ESGCI
Paris
07-2024

BBA - International Business Management (Financial)

University of Central Lancashire
Lancashire
03-2020

Skills

  • Telephone reception
  • Team player mentality
  • Sales strategies
  • Customer engagement
  • POS software
  • Online reservations
  • Hospitality and accommodation
  • Customer service
  • Multitasking proficiency

Languages

English
Advanced
C1

Timeline

Host

Airbnb
11.2022 - Current

Telemarketer

AFTER GLO COSMETICS
07.2022 - 08.2024

Customer Service Representative

SIGNPRO
02.2020 - 01.2022

Farmer's Helper

Family Business
02.2012 - Current

MBA - Masters of Business Administration

ESGCI

BBA - International Business Management (Financial)

University of Central Lancashire
Prudence Rudo Murombedzi