PROMOTHINI SUDHAKARAN
Mantin
Summary
Results-driven Facilities Manager with a strong background in managing workplace operations for 2,500+ employees, achieving cost savings through strategic budget oversight and vendor negotiations. Experienced in overseeing service portfolios, enhancing employee wellbeing, and coordinating large-scale events. Expertise in executive support, legal administration, and customer experience, with a focus on operational optimisation and stakeholder engagement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Facilities Manager
AirAsia
Sepang
12.2016 - 08.2025
- Administered a RM5 million annual budget, achieving up to 30% cost savings through strategic sourcing, vendor negotiations, and process optimisation.
- Supervised diverse service portfolio including F&B, healthcare facilities, childcare, transport, office maintenance, and front office operations, ensuring service delivery met organisational standards.
- Enhanced vendor performance through KPI-driven contract management, resulting in higher service quality and reliability.
- Spearheaded end-to-end workplace operations for over 2,500 employees at HQ in a demanding corporate environment.
- Orchestrated large-scale internal events, board meetings, and executive engagements, achieving seamless execution and positive feedback from stakeholders.
- Championed employee wellbeing initiatives, contributing to increased workplace satisfaction and elevated service standards.
Personal Assistant & Office Manager (Dual Role)
AirAsia
Sepang
09.2013 - 12.2016
- Provided high-level executive support to the CEO, managing intricate schedules, strategic priorities, and confidential matters.
- Handled sensitive corporate and legal documentation with strict confidentiality, ensuring compliance and trust.
- Assisted Group Legal Counsel with tribunal cases and investigations, managing contract and project documentation for aircraft financing transactions.
- Coordinated cross-departmental collaboration on key corporate initiatives, enhancing alignment and communication.
Legal Administrative Specialist
AirAsia
Sepang
09.2010 - 05.2013
- Provided executive-level administrative support to senior legal leadership, enhancing decision-making and streamlining communication.
- Streamlined administrative workflows, leading to improved operational efficiency and reduced turnaround times.
- Facilitated legal operations through management of aircraft financing documentation and tribunal coordination to ensure compliance and support case progression.
- Managed departmental budgets and implemented cost control strategies to optimise resource allocation and maintain financial integrity.
Customer Specialist (Call Centre)
AirAsia
Sepang
02.2005 - 08.2010
- Fostered customer loyalty and brand advocacy through effective resolutions and consistently exceeding service expectations.
- Acted as a critical escalation point, resolving sensitive and high-priority customer issues with promptness, accuracy, and strategic judgment.
- Delivered end-to-end customer experiences in fast-paced, high-volume AirAsia environment, ensuring service excellence at all touchpoints.
Call centre consultant
Standard Chartered Bank
Kuala Lumpur
07.2004 - 02.2005
- Provided high-quality customer support for credit card services, addressing inquiries related to billing, transactions, disputes, and account management.
- Managed customer complaints and escalated issues professionally, ensuring timely resolutions that met service standards.
- Demonstrated strong multitasking in a high-volume call centre, effectively managing multiple inquiries and tasks.
- Disseminated accurate information about credit card products, policies, and promotions, improving customer understanding and engagement.
- Maintained strict compliance with banking regulations and data confidentiality requirements.
Delivery Planner
Shell Malaysia Berhad
Damansara
09.2003 - 07.2004
- Optimised delivery schedules to ensure seamless operations and consistent supply continuity.
- Coordinated fuel distribution logistics across regions, utilising demand forecasting and inventory tracking to enhance supply chain effectiveness.
- Monitored project progress, making adjustments to schedules as necessary to maintain timelines.
- Provided expert advice including daily, weekly or monthly schedule updates.
- Prepared information and attended regular planning and progress meetings.
Secretary to Managing Director
Harum Marine Sdn Bhd
Klang
09.2001 - 08.2003
- Rendered high-level executive and administrative support to the Managing Director, ensuring the smooth execution of daily operations and effective time management.
- Coordinated schedules, meetings, and project-related communications to ensure alignment and timely execution across multiple workstreams, supporting project delivery.
- Facilitated communication among internal teams, contractors, and key stakeholders, strengthening relationships with major industry clients such as Petronas and Shell.
- Managed documentation, correspondence, and reporting for major infrastructure projects, enhancing project transparency and stakeholder engagement.
- Uphold strict confidentiality while handling sensitive business and project information.
- Supported operational coordination for subcontracting activities, contributing to overall project efficiency and successful delivery.
Call Centre Consultant
Maxis Communications Berhad
Sunway
03.1997 - 08.2001
- Resolved customer inquiries on billing, technical support, and service-related issues to enhance customer satisfaction.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Developed strong communication and problem-solving skills in a fast-paced, demanding environment.
- Interfaced with client leads and became trusted advisor or confidant to client.
- Facilitated workshops and training sessions to upskill team members and improve service delivery.
Education
Master of Business Administration (MBA) - Human Resources
University of Derby
Kuala Lumpur11-2013
Diploma - Business Administration
Institute of Supervision Management
Ipoh10-1997
Skills
- Relationship management
- Contract management
- Cost control
- Operational optimisation
- Risk assessments
- Project management
- Event management
- Employee services
- Stakeholder engagement
- Legal operations
- Service excellence
- Contractor coordination
- Performance metrics
- Problem Solving & Decision-Making Under Pressure
- Cross-Functional Coordination
- Leadership
- Interpersonal communication
- Workplace management
- Conflict resolution
- Risk assessments
- Cost control
- Contract management
- Project management
- Facility maintenance
- Vendor management
- Budget administration
- Operational efficiency
- Compliance management
- Event coordination
- Team leadership
- Customer engagement
- Strategic sourcing
- Stakeholder communication
- Process optimization
- Employee wellbeing
- Facility maintenance knowledge
- Leadership skills
- Risk assessments and audits
- Health and Safety
- Procurement and contract management
- Building maintenance management
- Policy and procedure
- Performance monitoring
- Health and Safety regulations
- Building repair coordination
- Project oversight
- Quality control procedures
- Facilities staff recruitment
- Staff supervision
- Contract negotiation and administration
- MS office suite proficiency
- Administrative procedures
- Compliance understanding
- Risk Management
- Building systems understanding
- Hygiene management
- Property management expertise
- Facility management
- Client account management
- Budgeting and financial analysis
- Efficient delegation
- Team direction
- Fire safety regulation compliance
- Process optimisation tools
- Engaging leadership style
- Renovation planning and implementation
- Negotiating proficiency
- Performance Management
- Quality control focus
- Security systems operation
- Supply negotiation
- Regulatory requirements understanding
- Inventory control experience
- Service planning
- Strategic planning
- Customer relationship building
- Operations
- Time management mastery
- Inventory procurement
- Operational support
- Budgetary oversight
- Inventory management systems
- Negotiation
- Organisational change
- Customer service-driven
- Knowledge of cleaning procedures
- Outstanding customer service
- Leadership aptitude
- General office administration
- Supply chain coordination
- Process improvement strategies
- Space management
- Department management
- Private facilities management
- Utilities and communications infrastructure
- Business intelligence tools
- Building inspections
- Schedule coordination
- Partner relationship management
- Schedule management
- Facilities management
- Facilities contractor management
Accomplishments
- Ramadhan Bazaar Initiative - Staff Wellbeing Project, I spearheaded the introduction of a Ramadhan Bazaar within the office premises, catering to over 2,500 staff members. This initiative was designed as a one-stop center to support employees observing the fasting month by providing convenient access to food before they left early for their break fast. The bazaar featured a variety of local vendors offering traditional and popular dishes, reducing the need for staff to travel or queue outside during peak hours. This project not only enhanced staff wellbeing and convenience, but also fostered a sense of community and cultural appreciation within the workplace. By aligning operational logistics with cultural sensitivity and employee needs, the initiative demonstrated my commitment to service excellence, proactive planning, and people-first leadership.
- Movie Production Coordination, Directed full-scale coordination with an international film production team for Love Insurance Kompany (LIK) at AirAsia HQ, overseeing logistics for 120 crew members and providing round-the-clock on-site support to ensure smooth execution and uninterrupted business continuity.
- Blue Ribbon Certification, Led the implementation of a no-smoking policy at AirAsia HQ, earning official recognition from the Ministry of Health Malaysia (MOH) in November 2019 for achieving a fully compliant smoke-free workplace.
Languages
English
Malay
Tamil
Malayalam
References
- Amir Faezal Zakaria, Chief Legal Officer, AirAsia Bhd
- Jagdeep Kaur, General Counsel, AirAsia Bhd
- Feisal Abdul Rahim, Operations Head, Shell Malaysia Bhd
Hobbies and Interests
- Travelling
- Reading
- Meditation
- Club Membership
- Voluntary Work
- Social Service
Websites, Portfolios and Profiles
www.linkedin.com/in/promothini-sudhakaran-7391636a
Award
AirAsia wins Asean award for best workplace in 2019
AirAsia won the Best Workplace award at the 2019 Asean HR Awards. Selected by a panel of judges from various industries, AirAsia was crowned the winner in the Malaysia category for its employee benefits and work-life balance initiatives, particularly in its commitment to supporting working parents. AirAsia’s childcare centre, Krista@RedQ, which covers over 413 square metres, features four classrooms, a nursing room, a treatment room, child-sized toilets, a play area, as well as learning aids and multimedia facilities. The award was presented to AirAsia Head of Facilities Catherine Kok by Minister of Entrepreneur Development Datuk Seri Redzuan Md Yusof.
https://newsroom.airasia.com/news/airasia-menang-anugerah-asean-bagi-tempat-kerja-terbaik
Social Links
Certification
- AI Mastery certificate program certified
- AI Certificate Claude
- AI for business operations
- Build a strong portfolio with AI
- Master of ChatGPT
- Master of Jasper AI
- Master of Midjourney
- Turbocharge your productivity with AI
Interests
- Meditation
- Reading
- Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Facilities Manager
AirAsia
12.2016 - 08.2025
Personal Assistant & Office Manager (Dual Role)
AirAsia
09.2013 - 12.2016
Legal Administrative Specialist
AirAsia
09.2010 - 05.2013
Customer Specialist (Call Centre)
AirAsia
02.2005 - 08.2010
Call centre consultant
Standard Chartered Bank
07.2004 - 02.2005
Delivery Planner
Shell Malaysia Berhad
09.2003 - 07.2004
Secretary to Managing Director
Harum Marine Sdn Bhd
09.2001 - 08.2003
Call Centre Consultant
Maxis Communications Berhad
03.1997 - 08.2001
Master of Business Administration (MBA) - Human Resources
University of Derby
Diploma - Business Administration
Institute of Supervision Management