Priyatarshini Karunanithi
Senior Sales Executive / Relationship Manager
Kuala Lumpur,14
Summary
With a proven track record at HSBC Bank, I excel in client relationship management and sales forecasting, driving growth through strategic planning and team leadership. My expertise in relationship selling and client account management has consistently enhanced sales performance and customer satisfaction, showcasing my ability to lead and innovate in challenging environments.
High-achieving Senior Sales Executive with drive and expertise to handle any sales challenge. Dedicated to consistently surpassing quotas and diligently pursuing and converting new leads to enhance revenue streams. Energetic and committed to top performance.
Overview
7
7
years of professional experience
3
3
Languages
8
8
years of post-secondary education
Work History
Senior Sales Executive
MumsMe Sdn Bhd
05.2024 - Current
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Utilized multiple marketing strategies to improve profitability.
Premier Direct Retail Relationship Manager
HSBC Bank
06.2021 - 09.2023
- Increased sales through effective cross-selling and upselling of products to existing customers.
- Developed strong rapport with clients by consistently delivering exceptional service and support throughout the entire retail experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Participated in staff meetings to discuss innovative strategies to improve services.
Customer Service Representative
HSBC Bank
02.2018 - 06.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Assisted in training of new hires, sharing best practices and company policies.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Customized sales pitches to match customer needs, leading to higher conversion rates.
- Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Boosted sales figures with introduction of innovative upselling techniques.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Education
BBA - Marketing With Multimedia
Multimedia University
Cyberjaya, Selangor, Malaysia 04.2014 - 10.2018
Diploma - Multimedia Technology
Multimedia College
Kuala Lumpur, Malaysia 03.2011 - 04.2014
Skills
Sales development
Timeline
Senior Sales Executive
MumsMe Sdn Bhd
05.2024 - Current
Premier Direct Retail Relationship Manager
HSBC Bank
06.2021 - 09.2023
Customer Service Representative
HSBC Bank
02.2018 - 06.2021
BBA - Marketing With Multimedia
Multimedia University
04.2014 - 10.2018
Diploma - Multimedia Technology
Multimedia College
03.2011 - 04.2014
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