Summary
Overview
Work History
Education
Skills
Personal Information
Certification
References
Timeline
Generic
Priyashini Saravanan

Priyashini Saravanan

Johor Bahru

Summary

Results-driven Cloud Operations Engineer dedicated to improving operational efficiency in multi-cloud environments. Expertise in troubleshooting, network management, and software configuration supports high productivity and task completion. Strong communication and problem-solving skills foster collaboration and enhance customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cloud Operations Engineer

Scientec Consulting Pte. Ltd.
Singapore
12.2023 - 12.2025
  • Collaborated with Government Technology Agency (Govtech) on cloud projects to enhance service delivery and resource management.
  • Has experience in AWS (EC2, VPC, S3, RDS, Load Balancing, Route53, VPC Private Link, FSX drive file sharing, Data sync, Snowcone, AWS Managed AD.
  • Has knowledge in networking services such as DHCP, IPAM, DNS, and SFTP.
  • Utilized GitLab and Terraform to manage standard operations across AWS and GCP, streamlining deployment processes.
  • Managed incident resolution and troubleshooting across multi-cloud environments, escalating unresolved issues to DevOps teams and cloud vendor support.
  • Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
  • Conducted root cause analysis for recurring problems to prevent future occurrences.
  • Assisted service requests across AWS, Azure, and GCP, automating CIDR reservation in IPAM for AWS and Azure using Postman APIs, ensuring efficient code integration and merge approvals via GitLab.
  • Implemented semi-automated GCP project creation and baseline configurations using Terraform.
  • Monitored cloud resources and system health using native cloud monitoring tools.
  • Analyzed operational data using Excel and Python scripts to support planning and trend analysis.
  • Developed and maintained detailed documentation of common issues and solutions to enhance knowledge base.

Cloud Engineer

Xtremax Pte. Ltd.
Singapore
01.2023 - 12.2023
  • Implemented and migrated on-premises servers to cloud environment, configuring systems for optimal performance.
  • Design and implement business cases and cloud infrastructure, driving enterprise level adoption on cloud transformation.
  • Set up and enhanced infrastructure operations, including architecture design and delivery of cloud, networks, and overall infrastructure.
  • Assisted government users with access and created instances in cloud service providers like AWS.
  • Develop change requests to ensure system updates are properly documented.

Cloud Technical Support Engineer

Xtremax Pte. Ltd.
Singapore
05.2021 - 12.2022
  • Investigated issues and gathered key information before escalating to internal teams.
  • Handled customer inquiries via phone and email to improve support efficiency.
  • Identified and escalated operational risks for timely resolution.
  • Maintained accurate service request records to meet KPIs.
  • Followed SOPs while ensuring professional communication at all times.
  • Acted as a liaison between customers and development teams for faster issue resolution.
  • Took ownership of customer concerns and communicated solutions clearly.
  • Supported project coordination, including scheduling meetings and preparing reports.

Desktop Engineer

NCS Pte. Ltd.
Manages, configures, and maintains all end-user hardware (PCs, Laptops, Tablets, Printers) and peripheral equipment. Provides prompt, high-level technical support, incident resolution, and deployment of new devices and software. Key tasks include user management, asset tracking, and coordinating hardware replacements with vendors.
09.2019 - 04.2021
  • Manages, configures, and maintains all end-user hardware (PCs, Laptops, Tablets, Printers) and peripheral equipment. Provides prompt, high-level technical support, incident resolution, and deployment of new devices and software. Key tasks include user management, asset tracking, and coordinating hardware replacements with vendors.

Intern

Sony EMCS
Malaysia
02.2018 - 05.2018
  • Specializes in system deployment, imaging, and configuration for all end-user devices. Successfully managed the technical aspects of the Windows 7 End-of-Life project and assisted in server migration efforts. Provides dedicated, full-scope technical support to end-users.

Education

Bachelor of Computer Science (Systems & Networking)(Hons.) - Putrajaya Campus

University Tenaga Nasional (UNITEN)
Putrajaya Campus
03-2019

Foundation in Arts - Damansara Heights

HELP University
Damansara Heights
09-2015

Skills

  • AWS
  • Azure
  • Google Cloud
  • Cloud computing
  • Cloud infrastructure
  • Terraform, CI/ CD Pipelines
  • Gitlab
  • Postman
  • Windows, Linux/ Unix
  • Google cloud CLI
  • Powershell/ Bash
  • System configuration
  • System performance & monitoring
  • Backup and recovery
  • Incident management
  • Troubleshooting diagnostics
  • Virtualization technologies
  • Problem solving
  • Production support
  • Cyberark
  • Jira & ITSM portal
  • Cloud Management portal (CMP)
  • Govtech Developer portal
  • Cloudscape
  • GCC10, GGCC20, GCC CS, GCC

Personal Information

Nationality: Malaysian

Work pass : Employment Pass

Certification

  • ITIL V4
  • AWS Certified Cloud Practitioner (CLF-C01)
  • Microsoft Azure Fundamentals (AZ-900)
  • Cofense PhishMe Certification

References

Ramesh, Technical Cloud Support Lead, ramesh@hotmail.com

Timeline

Cloud Operations Engineer

Scientec Consulting Pte. Ltd.
12.2023 - 12.2025

Cloud Engineer

Xtremax Pte. Ltd.
01.2023 - 12.2023

Cloud Technical Support Engineer

Xtremax Pte. Ltd.
05.2021 - 12.2022

Desktop Engineer

NCS Pte. Ltd.
09.2019 - 04.2021

Intern

Sony EMCS
02.2018 - 05.2018

Bachelor of Computer Science (Systems & Networking)(Hons.) - Putrajaya Campus

University Tenaga Nasional (UNITEN)

Foundation in Arts - Damansara Heights

HELP University
Priyashini Saravanan