Priyashini Saravanan
Johor Bahru
Summary
Results-driven Cloud Operations Engineer dedicated to improving operational efficiency in multi-cloud environments. Expertise in troubleshooting, network management, and software configuration supports high productivity and task completion. Strong communication and problem-solving skills foster collaboration and enhance customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cloud Operations Engineer
Scientec Consulting Pte. Ltd.
Singapore
2023.12 - 2025.12
- Collaborated with Government Technology Agency (Govtech) on cloud projects to enhance service delivery and resource management.
- Has experience in AWS (EC2, VPC, S3, RDS, Load Balancing, Route53, VPC Private Link, FSX drive file sharing, Data sync, Snowcone, AWS Managed AD.
- Has knowledge in networking services such as DHCP, IPAM, DNS, and SFTP.
- Utilized GitLab and Terraform to manage standard operations across AWS and GCP, streamlining deployment processes.
- Managed incident resolution and troubleshooting across multi-cloud environments, escalating unresolved issues to DevOps teams and cloud vendor support.
- Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
- Conducted root cause analysis for recurring problems to prevent future occurrences.
- Assisted service requests across AWS, Azure, and GCP, automating CIDR reservation in IPAM for AWS and Azure using Postman APIs, ensuring efficient code integration and merge approvals via GitLab.
- Implemented semi-automated GCP project creation and baseline configurations using Terraform.
- Monitored cloud resources and system health using native cloud monitoring tools.
- Analyzed operational data using Excel and Python scripts to support planning and trend analysis.
- Developed and maintained detailed documentation of common issues and solutions to enhance knowledge base.
Cloud Engineer
Xtremax Pte. Ltd.
Singapore
2023.01 - 2023.12
- Implemented and migrated on-premises servers to cloud environment, configuring systems for optimal performance.
- Design and implement business cases and cloud infrastructure, driving enterprise level adoption on cloud transformation.
- Set up and enhanced infrastructure operations, including architecture design and delivery of cloud, networks, and overall infrastructure.
- Assisted government users with access and created instances in cloud service providers like AWS.
- Develop change requests to ensure system updates are properly documented.
Cloud Technical Support Engineer
Xtremax Pte. Ltd.
Singapore
2021.05 - 2022.12
- Investigated issues and gathered key information before escalating to internal teams.
- Handled customer inquiries via phone and email to improve support efficiency.
- Identified and escalated operational risks for timely resolution.
- Maintained accurate service request records to meet KPIs.
- Followed SOPs while ensuring professional communication at all times.
- Acted as a liaison between customers and development teams for faster issue resolution.
- Took ownership of customer concerns and communicated solutions clearly.
- Supported project coordination, including scheduling meetings and preparing reports.
Desktop Engineer
NCS Pte. Ltd.
Manages, configures, and maintains all end-user hardware (PCs, Laptops, Tablets, Printers) and peripheral equipment. Provides prompt, high-level technical support, incident resolution, and deployment of new devices and software. Key tasks include user management, asset tracking, and coordinating hardware replacements with vendors.
2019.09 - 2021.04
- Manages, configures, and maintains all end-user hardware (PCs, Laptops, Tablets, Printers) and peripheral equipment. Provides prompt, high-level technical support, incident resolution, and deployment of new devices and software. Key tasks include user management, asset tracking, and coordinating hardware replacements with vendors.
Intern
Sony EMCS
Malaysia
2018.02 - 2018.05
- Specializes in system deployment, imaging, and configuration for all end-user devices. Successfully managed the technical aspects of the Windows 7 End-of-Life project and assisted in server migration efforts. Provides dedicated, full-scope technical support to end-users.
Education
Bachelor of Computer Science (Systems & Networking)(Hons.) - Putrajaya Campus
University Tenaga Nasional (UNITEN)
Putrajaya Campus2019-03
Foundation in Arts - Damansara Heights
HELP University
Damansara Heights2015-09
Skills
- AWS
- Azure
- Google Cloud
- Cloud computing
- Cloud infrastructure
- Terraform, CI/ CD Pipelines
- Gitlab
- Postman
- Windows, Linux/ Unix
- Google cloud CLI
- Powershell/ Bash
- System configuration
- System performance & monitoring
- Backup and recovery
- Incident management
- Troubleshooting diagnostics
- Virtualization technologies
- Problem solving
- Production support
- Cyberark
- Jira & ITSM portal
- Cloud Management portal (CMP)
- Govtech Developer portal
- Cloudscape
- GCC10, GGCC20, GCC CS, GCC
Personal Information
Nationality: Malaysian
Work pass : Employment Pass
Certification
- ITIL V4
- AWS Certified Cloud Practitioner (CLF-C01)
- Microsoft Azure Fundamentals (AZ-900)
- Cofense PhishMe Certification
References
Ramesh, Technical Cloud Support Lead, ramesh@hotmail.com
Timeline
Cloud Operations Engineer
Scientec Consulting Pte. Ltd.
2023.12 - 2025.12
Cloud Engineer
Xtremax Pte. Ltd.
2023.01 - 2023.12
Cloud Technical Support Engineer
Xtremax Pte. Ltd.
2021.05 - 2022.12
Desktop Engineer
NCS Pte. Ltd.
2019.09 - 2021.04
Intern
Sony EMCS
2018.02 - 2018.05
Bachelor of Computer Science (Systems & Networking)(Hons.) - Putrajaya Campus
University Tenaga Nasional (UNITEN)
Foundation in Arts - Damansara Heights
HELP University