Summary
Overview
Work History
Education
Skills
PERSONAL PARTICULAR
References
Hobbies and Interests
Extra Curricular Activities
EXPECTED SALARY
NOTICE PERIOD
Timeline
Generic
PRIYADASHINI BALAKRISHNAN

PRIYADASHINI BALAKRISHNAN

Seri Kembangan, Selangor

Summary

Experienced with quality assurance and process optimization. Utilizes knowledge of quality standards to enhance operational procedures. Track record of leading teams to achieve high-quality outcomes.

Diligent Quality Supervisor with comprehensive background in overseeing quality assurance processes. Demonstrated ability to implement effective quality control measures and improve operational efficiency. Proven skills in team leadership and problem-solving.

Results-driven professional with solid background in quality management and process improvement. Known for delivering consistent quality outcomes and fostering culture of continuous improvement. Strong emphasis on team collaboration and adaptability to changing requirements.

Overview

15
15
years of professional experience

Work History

Quality Supervisor

Concentrix Malaysia
08.2023 - Current
  • Ensure data was accurately collected and documented
  • In close collaboration with supported functional areas and key business stakeholders, proactively identifies training needs and areas for improvement
  • Create regular project status reports
  • Set clear goals for the team and help them to deliver results in the most effective way
  • Build knowledge repository's, update and improve processes
  • Participating in regular meetings with other members of the quality assurance team to discuss ongoing projects and share information about new developments in the field of quality assurance
  • Reviewing data from customer and other sources to identify potential problems with products or services and suggest improvements
  • Oversaw department of 9 QA's by supervising daily operations, providing technical support and coordinating personnel.

Sr. Quality Analyst

Concentrix Malaysia
11.2020 - 08.2023
  • Perform daily audits on the internal system.
  • Provide analysis of errors and feedback to the respective team.
  • Work with Internal Training Team to align Policy understanding of QA and moderation teams.
  • Provide support on Policy/Quality related questions on an ad-hoc basis.
  • Identify potential failure of Policy Update and propose a recovery plan in advance.
  • Conduct Quality meetings with the team to analyze errors.
  • Improve key performance indicators by evolving the quality assurance system to better identify, measure, and improve opportunities in processes, tools, and training.
  • Provides appropriate advice and feedback in metrics and measurement solutions including root cause analysis (RCA), action plans and see actions through to completion

Quality Assurance Analyst

GEIM Sdn Bhd
05.2019 - 10.2020
  • Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
  • Assist operations and local quality function in tracking, documenting, and reporting quality levels and CSR, environmental and health and safety goals/KPIs
  • Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
  • Develop or update company complaint and inspection procedures to ensure capture and investigation, and proper documentation of complaints
  • Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development
  • Provide training and support to quality assurance team on systems, policies, procedures, and core process

Continuous Improvement Specialist & Quality Analyst

ATOS Services (M) Sdn. Bhd.
02.2017 - 04.2019
  • Identify and facilitate process improvement projects, training/ workshops to drive cultural change
  • Develop and conduct compliance audits, program evaluations and reviews to drive results with the fortitude to ensure change is permanent
  • Conduct root cause analysis to determine metrics, troubleshoot manufacturing/ business and assembly issues, material flow, project plans, production capacity, facility design and create process documentation
  • Carrying out advanced data collection and analysis for process mapping, develop budgets and cost analysis to determine project feasibility

Service Desk Analyst

ATOS Services (M) Sdn. Bhd.
12.2013 - 01.2017
  • Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
  • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
  • Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.

Compliance Executive

Synergy Cards Sdn Bhd
04.2013 - 12.2013
  • Conduct periodic internal reviews or audits to ensure that compliance procedures are followed.
  • Conduct or direct the internal investigation of compliance issues.
  • Identify compliance issues that require follow-up or investigation.

Call Centre Executive

SG Global Support
08.2011 - 03.2013
  • Able to communicate with different types of customers
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Identifying customers' needs, clarify information, research every issue and providing solutions
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Auditor

GKJ & Partners
03.2011 - 07.2011
  • Able to do audit, bank reconciliation and settlement reconciliation
  • Prepare audit findings, write audit reports, and develop recommendations
  • Ensure compliance with all applicable plans, policies, and standards
  • Ensure accuracy of financial information
  • Help design, implement, and maintain internal audit procedures and risk assessment processes

Call Centre Executive

SG Global Support
11.2010 - 02.2011
  • Able to communicate with different types of customers
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Identifying customers' needs, clarify information, research every issue and providing solutions
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Trainee for Tax Computation

Abacus Taxation Services
04.2010 - 06.2010
  • Tax computing for companies and individual
  • Preparing accounts for companies and individual

Education

Bachelor of Finance (Hons) -

University Tenaga Nasional
Muadzam Shah
01.2010

MUET -

01.2005

Sijil Tinggi Pelajaran Malaysia -

Sek. Men. Perempuan Methodist Kuantan
Kuantan
01.2005

Sijil Pelajaran Malaysia -

Sek. Men. Perempuan Methodist Kuantan
Kuantan
01.2003

Skills

  • Able to work under pressure and independently
  • Able to communicate with all level of groups
  • A fast learner
  • Responsible and dedicated
  • Able to work under minimum supervision
  • Able to use UBS Accounting software
  • Able to use Brasstax for tax computation
  • Able to use AXP audit programme
  • RCA Analysis
  • Pareto chart
  • Fish bone diagram
  • Microsoft Office
  • Microsoft 365
  • Window SPSS version 12
  • Basic ITIL – (Completed with Certificate)
  • Quality management systems
  • Quality metrics
  • Process improvement
  • Six sigma methodologies
  • Quality training

PERSONAL PARTICULAR

Language spoken: English, Bahasa Malaysia and Tamil
Language written: English and Bahasa Malaysia

References

  • Manu, Bhasin, Quality Manager, 010-5630869, Concentrix
  • Mathan, Team Lead, 011-12831883, GEIM Sdn Bhd

Hobbies and Interests

Playing badminton, read novels and listening to music

Extra Curricular Activities

Sek. Men. Methodist Kuantan. 1998 – 2002 - Active member of English Society. Active member of Red Cross Society. Active member of Interact Club. Universiti Tenaga Nasional 2006 – 2009 - Student Council Representative Facilitator for new students Member of Finance Club Social Service activity for in SJK (T) Bandar Indera Mahkota, Kuantan

EXPECTED SALARY

RM 7,90.00 - RM 8,500.00

NOTICE PERIOD

1 Months

Timeline

Quality Supervisor

Concentrix Malaysia
08.2023 - Current

Sr. Quality Analyst

Concentrix Malaysia
11.2020 - 08.2023

Quality Assurance Analyst

GEIM Sdn Bhd
05.2019 - 10.2020

Continuous Improvement Specialist & Quality Analyst

ATOS Services (M) Sdn. Bhd.
02.2017 - 04.2019

Service Desk Analyst

ATOS Services (M) Sdn. Bhd.
12.2013 - 01.2017

Compliance Executive

Synergy Cards Sdn Bhd
04.2013 - 12.2013

Call Centre Executive

SG Global Support
08.2011 - 03.2013

Auditor

GKJ & Partners
03.2011 - 07.2011

Call Centre Executive

SG Global Support
11.2010 - 02.2011

Trainee for Tax Computation

Abacus Taxation Services
04.2010 - 06.2010

Bachelor of Finance (Hons) -

University Tenaga Nasional

MUET -

Sijil Tinggi Pelajaran Malaysia -

Sek. Men. Perempuan Methodist Kuantan

Sijil Pelajaran Malaysia -

Sek. Men. Perempuan Methodist Kuantan

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