Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
AdministrativeAssistant
Priscilla Priyankka Alphonso

Priscilla Priyankka Alphonso

Assistant Operations Manager For IMS
Johor Bahru, Johor,Johor

Summary

Results-driven Pharmacist with over 5 years of progressive experience in consumables manufacturing within a UK-based multinational corporation. Demonstrated leadership in overseeing end-to-end site operations, including production, supply chain, engineering, quality assurance, and cross-functional R&D coordination. Adept at driving productivity, managing cross-border projects, leading continuous improvement initiatives, and resolving customer-impacting quality issues. Passionate about fostering operational excellence in highly regulated environments.

Overview

9
9
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Assistant Operations Manager for IMS

Smiths Detection
09.2024 - Current
  • Lead full operations of IMS for the Malaysia site, encompassing production, supply chain, engineering, and quality functions, with direct management of a 7-person team across 2 production shifts.
  • Act as a key liaison to UK and US R&D teams, leading weekly cross-site meetings to align product development, troubleshooting, and process improvement.
  • Initiated and implemented a dual-shift manufacturing system, including headcount planning, documentation updates, and shift coverage strategy.
  • Spearhead new product transfer projects, including production qualification planning, test protocols, and timeline management.
  • Collaborate with the Global Product Manager to review product lifecycle stages, manage market demand, and support strategic product decisions.
  • Own and track monthly production KPIs, driving accountability through weekly reviews and data analysis.
  • Manage customer-facing quality escalations: established test plans, conducted root cause investigations, and led multi-departmental response efforts.
  • Involved in HR-related matters, including defining production job roles and participating in hiring and team structure design.

Senior Quality Pharmacist

Smiths Detection
06.2023 - 09.2024
  • Streamlined production lines in collaboration with the engineering team for increased efficiency, reducing defects and minimizing waste.
  • Facilitated training sessions on various topics including statistical process control techniques, lean principles, or problem-solving methodologies for enhancing employee competencies within the organization.
  • Provided technical support in resolving complex quality issues by conducting thorough investigations and presenting data-driven recommendations.
  • Mentored junior Quality Pharmacist on best practices in quality engineering, fostering a culture of excellence within the team.
  • Served as liaison between engineering, manufacturing, and customers to address concerns regarding product quality or performance issues.
  • Enhanced customer satisfaction with thorough root cause analysis and timely resolution of complaints.
  • Performed quality inspections and drafted reports to detail non-conforming material issues.

Pharmacist Quality Assurance

Smiths Detection
10.2019 - 06.2023
  • Performed routine quality assurance testing of materials and components that are used in manufacturing process, preparation of solutions for internal departments, maintenance of laboratory documentation and equipment
  • Complied with the Dangerous Drug Act & Poison Act regulation as regulated by the state board of Pharmacy, the inspection of drugs, maintained records for controlled- substances and supervised the work results of support personnel
  • Set up and maintained the Chemical Lab to meet ESH (Environmental Safety & Health) in accordance to OHSAS 18001 and ISO 14001 as well as ISO 9001
  • Authored Standard Operating Procedures (SOP) in accordance with ISO regulations (9001, 14001) and Dangerous Drug Act & Poison Act in relation to the Chemical Lab.
  • Collaborated with scientists based at HQ (UK & USA) in troubleshooting quality control process issues and coordinate studies & qualifications
  • Prepared and analyzed daily reports of quality control process results
  • Ensured process specifications, MSDS, and equipment folders are current and up to date
  • Working with Trade Compliance officer on defining related authorities and regulation bodies for new projects.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Inpatient Psychiatric Pharmacist

Hospital Permai Johor Bahru
08.2018 - 10.2019
  • Interpreted over 200 prescriptions per day from Psychiatric Specialist and ensuring correct medication with proper labeling before allocating to patients in ward.
  • Provided consultations and answered inquiries from
    Psychiatric Specialist, medical officers and staff nurse
    regarding drugs, potential side effects and specified use.
  • Carried out intervention on problematic prescriptions by
    referring to Psychiatric Specialist / Medical Officer.
  • In-charge of stock management and dispensation of
    Psychotropic drugs.
  • Specialized Pharmacy Service (Clozapine Clinic) -
    Interviewed and assessed patients’ adherence and side effects
    to medication Clozapine on weekly basis.

Pharmacist

Hospital Permai Johor Bahru
12.2016 - 07.2018
  • Underwent training in Out-Patient, In-Patient Pharmacy
  • Services, Drugs and Poisons Information Services,
  • Manufacturing, Inventory / Store Management, Parenteral
  • Nutrition, Ward Pharmacy Practice and Clinical
  • Pharmacokinetic Services.
  • Maintained appropriate drug records and completed reports as necessary.
  • Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
  • Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
  • Checked medication bottles for proper labeling before allocating to patients.
  • Inspected drug storage sites, monitored drug supply expiration dates and verified proper supply levels.

Education

Bachelor of Science - Pharmaceutical Science and Technology

Institute Technology Bandung

High School Diploma - Sijil Pelajaran Malaysia (SPM)

Sekolah Menengah Convent Ipoh
04.2001 - 12.2008

Skills

Detail-oriented management

Accomplishments


Awards & Certification

  • Star Award, Smiths Detection - April 2025, Contributions to the IS600 Swab project success.
  • Lean Six Sigma Yellow Belt Certification - Yellow Belt SES Academy, January 2025
  • Leadership Development Program 2023 (Most Active Leader)
  • Smiths Excellence Award (Runner-up) - 2021, Supply Excellence IMS Consumable Project Transfer
  • Certificate of Excellence (Silver award)- 2021, Team member of Detection Malaysia IMS Consumables Improvement.

Certification

Certified Internal Quality Auditor (ISO 9001:2015), Exalt Training & Consultancy Sdn. Bhd., October 2021

Languages

6,6

Timeline

Assistant Operations Manager for IMS

Smiths Detection
09.2024 - Current

Senior Quality Pharmacist

Smiths Detection
06.2023 - 09.2024

Pharmacist Quality Assurance

Smiths Detection
10.2019 - 06.2023

Inpatient Psychiatric Pharmacist

Hospital Permai Johor Bahru
08.2018 - 10.2019

Pharmacist

Hospital Permai Johor Bahru
12.2016 - 07.2018

High School Diploma - Sijil Pelajaran Malaysia (SPM)

Sekolah Menengah Convent Ipoh
04.2001 - 12.2008

Bachelor of Science - Pharmaceutical Science and Technology

Institute Technology Bandung

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Priscilla Priyankka AlphonsoAssistant Operations Manager For IMS