Singing, traveling and reading
Priscilla Mow Shook Chin
Teacher/Supervisor
Semenyih,Selangor
Summary
1997-1998 church Admin Staff -sociai worker
1999 to 2007 Fun-gates Kindergartens teaching and Supervising
2008 to 2012 Primary School of SSIS
2013 to 2018 Secondary School of SSIS
2019 to 2022 Shopee & Lazada own business
2023 to 2024 restaurant owner
Overview
23
23
years of professional experience
Work History
Mandarin Teacher /Departmental Head
Sri Sempurna International School
Cheras, Kuala Lumpur, Malaysia
01.2008 - 12.2018
- Collaborated with fellow teachers for curriculum development, sharing best practices and innovative teaching techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced student retention by developing engaging and interactive lesson plans tailored to individual needs.
- Developed strong professional relationships with parents to foster open communication about student progress and areas needing improvement.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Assessed student progress through regular quizzes, tests, and oral presentations, providing constructive feedback for improvement.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained detailed records of student attendance, participation, and assessment results for timely reporting to administrators.
- Served as a mentor to new Mandarin teachers within the school district by offering guidance on effective teaching strategies and classroom management techniques.
- Adapted teaching methods to accommodate diverse learning styles and language proficiency levels of students.
- Provided one-on-one tutoring sessions for struggling students or those seeking additional challenge outside normal class hours.
- Fostered a positive learning environment by incorporating cultural activities and authentic materials in lessons.
- Organized extracurricular events like field trips and cultural exchanges to enhance students'' understanding of Mandarin language and Chinese culture.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Established clear objectives for each lesson, ensuring students understood expectations for success.
- Increased student participation with the use of multimedia resources, such as videos, songs, and games.
- Boosted overall class performance by implementing creative teaching strategies focused on active learning.
- Observed and evaluated student academic and social progress by submitting grades and report cards according to established school procedures.
- Provided essential learning support to aid student Chinese language development.
- Utilized effective teaching techniques and materials to implement established curriculum goals and objectives.
- Organized extracurricular activities to educate students about principles of Chinese language.
- Instructed students age Number to Number in Chinese language, culture and history by assigning reading material, written assignments and hands-on projects.
- Demonstrated excellent communication and collaborative skills working with other teachers and instructional aides to strengthen community and student experience.
- Maintained safe and clean learning environment that facilitated student well-being.
- Planned, prepared and delivered creative, dynamic classroom lessons, activities and materials for students.
- Collaborated with faculty members to develop and refine curriculum and assessments.
- Motivated students to develop competency in speaking, reading and writing Chinese by hosting cultural activities.
- Developed course curriculum, lesson plans and supplemental materials to support student success.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Demonstrated necessary social skills to manage positive and productive interactions with students, parents and school administration.
Customer Service Executive
Today Tele-Communications SDN Bhd
Pudu KL
08.1995 - 02.1997
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Played a pivotal role in successful product launches by effectively communicating features and benefits to potential clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Spearheaded initiatives that streamlined work processes, enabling the team to handle more calls efficiently without compromising on client satisfaction levels.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Informed customers of upcoming promotions and deals to boost sales.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of product and service changes.
- Developed and updated databases to handle customer data.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Cambridge International Diploma In Teaching - Education
College KDU
Petaling Jsya12.2014
Applied Science With Computing - Bio-Chemistry
College Tunku Abdul Rahman
Setapak KL07.1995
Skills
Supported students in developing social skills through structured activities and positive reinforcement techniques
Accomplishments
2017 -3 of my IGCSE students out of 42 of them obtained Top of the World Malaysia in the subject Mandarin as Foreign Language, for the first time in SSIS
Now one of the just graduated from Early Childhood and working as a teacher now
Interests
Timeline
Mandarin Teacher /Departmental Head
Sri Sempurna International School
01.2008 - 12.2018
Customer Service Executive
Today Tele-Communications SDN Bhd
08.1995 - 02.1997
Cambridge International Diploma In Teaching - Education
College KDU
Applied Science With Computing - Bio-Chemistry
College Tunku Abdul Rahman
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