Previn Pragash
IT Operations Manager
Kuala Lumpur
Summary
Experienced, driven, and self-motivated IT Operations Manager / IT Administrator with a deep passion for Information Technology and digital transformation. Demonstrates a proven track record in IT operations, infrastructure management, and cybersecurity, with hands-on expertise in leading cross-functional teams and delivering complex projects on time and within budget. Skilled in implementing and ensuring compliance with ISO 27001:2022 standards, while fostering a culture of continuous improvement and operational excellence.
Information technology professional with extensive expertise in managing IT operations and leading teams towards achieving critical goals. Expertise includes network infrastructure management, cybersecurity, and system optimization. Strong focus on team collaboration, adaptability to changing needs, and delivering consistent results. Known for efficient problem-solving, strategic planning, and fostering productive work environment.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Information Technology Operations Manager
ThoughtFull World
Kuala Lumpur, Kuala Lumpur
08.2024 - Current
- IT Leadership & Operations
- Led IT infrastructure across hybrid environments, optimizing performance and reliability.
- Microsoft 365 Administrator and Exchange administrator for Malaysia, Singapore, Hong Kong & Thailand entity
- Directed network architecture, cloud services, and cybersecurity protocols.
- Managed enterprise systems and supported cross-functional technology integration.
- Security & Compliance
- Implemented and maintained ISO 27001:2022 standards.
- Data Protection Officer
- Created and ran internal attack simulation training exercise using Microsoft Defender
- Conducted cybersecurity and awareness training
- Led audit preparation and evidence compilation for smooth ISO 27001:2022 certification.
- Enforced security policies via Microsoft Intune and strengthened governance frameworks.
- Efficiency & Automation
- Streamlined onboarding/offboarding with automation, boosting operational speed.
- Planned and executed company-wide hardware upgrades.
- Conducted system audits to identify risks and drive improvements.
- Collaboration & Procurement
- Partnered with departments to align tech solutions with business needs.
- Oversaw procurement and vendor coordination for IT assets and services.
- Training & Support
- Delivered staff training on tech usage and best practices.
- Maintained network infrastructure and performed routine system upkeep.
Assistant IT Manager
HealthMetrics
06.2023 - 07.2024
- Administered Microsoft 365 and Exchange across multiple entities, ensuring smooth operations and user support.
- Owned and managed systems including Office 365, FortiGate, Hikvision, EntryPass, Atlassian, G-Suite, and DNS via Cloudflare.
- Maintained and supported CCTV (Hikvision), door access (EntryPass), and VPN configurations.
- Led IT operations, infrastructure, and cybersecurity initiatives, including ISO 27001:2022 compliance.
- Managed network infrastructure (servers, routers, switches, FortiGate firewalls) and coordinated vendor support.
- Developed IT policies, conducted system audits, and implemented disaster recovery plans.
- Directed IT projects, supervised staff, and oversaw procurement and budgeting.
- Built internal apps using PowerApps and automated workflows with Power Automate.
- Led domain migration during company acquisition (Microsoft 365, Exchange, SharePoint).
- Collaborated cross-functionally to align technology with business needs and drive operational efficiency.
Senior Information Technology Administrator
06.2021 - 05.2023
- Authored the Health Metrics Handbook to guide end-users and IT staff.
- Implemented security protocols and managed Microsoft Intune for device protection.
- Trained staff on technology usage and provided ongoing technical support.
- Administered Azure AD and Microsoft 365 user accounts and email configurations.
- Installed and configured hardware, software, and enterprise applications.
- Conducted routine system maintenance and resolved hardware/software/network issues.
- Developed IT policies and ensured ISO 27001 compliance.
- Managed servers, networks, and ensured reliable connectivity across all devices.
- Evaluated and integrated new technologies into existing infrastructure.
- Coordinated vendor relationships for procurement and support services.
- Provided helpdesk support for in-house call centre operations.
Information Technology Specialist
06.2020 - 05.2022
- Assisted users via telephone/anydesk to diagnose and triage problems.
- Supported in house call centre team computer needs with skilled installation of hardware and software.
- Guided calls using excellent communication skills and a decisive approach.
- Performed full cycle of employee onboarding to offboarding for IT department. (User account creation, company device set up and software installation, IT orientation)
- Account management for password resets and lockout.
- On-call support for immediate software and hardware issues during local business hours.
- Diagnose computer errors including software and hardware to provide technical support.
- Delivered hands-on technical support and troubleshooting.
- Supported software deployment and hardware maintenance.
- Led system upgrades and security enhancements.
- Administered CCTV (Hikvision) and door access systems (EntryPass).
Education
BBA - Human Resources Management
Multimedia University
Melaka 04.2001 -
Diploma in Electronics Engineering
Multimedia University
Melaka 04.2001 -
Skills
- Cloud & System Administration: Microsoft 365, Azure, Entra ID, G-Suite, Cloudflare DNS
- Infrastructure & Security: FortiGate, VPN, CCTV, Access Control, ISO 27001
- Support & Troubleshooting: Windows, macOS, M365 Suite, Wireless Networking
IT compliance
IT budgeting
Incident management
Capacity planning
Information security
Disaster recovery planning
Business continuity planning
Information confidentiality
Technical troubleshooting
Documentation and reporting
Team collaboration
Websites
Certification
Certifications
Training
- Microsoft 365 & Entra ID Administration
- IT Service Desk & PC Maintenance
- Wireless Networking & Troubleshooting
- Problem-Solving & Decision-Making
Timeline
Information Technology Operations Manager
ThoughtFull World
08.2024 - Current
Assistant IT Manager
HealthMetrics
06.2023 - 07.2024
Senior Information Technology Administrator
06.2021 - 05.2023
Information Technology Specialist
06.2020 - 05.2022
BBA - Human Resources Management
Multimedia University
04.2001 -
Diploma in Electronics Engineering
Multimedia University
04.2001 -
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