Preshina Nathan
SALES CUM CUSTOMER SERVICE EXECUTIVE
Butterworth, Penang
Summary
I am writing to express my interest in sales & customer service/
administration/management position in your organization that
meets my qualification and to say that I feel I am a perfect match
to your company. I have a natural ability to manage workloads
and oversee daily tasks to ensure job performances meet or
exceed expectations and a real desire to become a permanent
member of your staff.
Having worked for the last 11+ years I have acquired the type of hands on experience needed to keep your operation running smoothly. I have the ability to adjust to new surroundings and procedures. I have a Bachelor Of Business(Honours) In Management. I am flexible, detail-oriented and can work as part of a group without problems or independently,whichever benefits the company the most.
I am highly skilled with computers and using programs such as
SAP, ERP and Microsoft Office. I have experience working with and
exchanging information with other departments. I am proficient in
multi-tasking and possess strong leadership and interpersonal
skills along with excellent analytical and problem solving skills. I
always handle myself professionally when dealing with an
unusual or emergency situation.
I believe that I am by far the most suited applicant for this
position and I look forward to meeting with you in person. Please
call me at the given contact details for an interview. Thank you for
your time and for considering me for this position.
Overview
13
13
years of professional experience
3
3
Languages
Work History
SALES CUM CUSTOMER SERVICE EXECUTIVE
SOON SOON OILMILLS SDN BHD
07.2022 - Current
- Customer Support Management: Lead a team of representatives, oversee customer service operations, and ensure prompt issue resolution to enhance customer satisfaction.
- Complaint Resolution: Handle customer complaints, investigate concerns, and implement effective solutions to maintain strong customer relationships, and service excellence.
- Service Standardization: Develop and enforce policies, procedures, and training programs to improve service consistency and enhance customer experience.
- Sales Reporting: Prepare and analyze daily oil price updates, weekly sales summaries, and monthly sales reports to track performance and support decision-making.
- Quality Assurance: Conduct customer satisfaction surveys, gather feedback, and provide insights to the team for continuous service improvement.
- Product Knowledge: Stay updated on product details, educate customers on offerings, and provide expert guidance to improve sales and customer engagement.
- Sales Cycle Management: Manage the entire sales process from initial contact to closing deals, including qualifying leads, proposing solutions, negotiating terms, and handling objections.
ASSISTANT OFFICER II (MARKETING)
IOI OLEOCHEMICALS
02.2014 - 09.2021
- Support Acidchem Soap Noodles' (ASN) Marketing Team in terms of administrative functions, generation and compilation of periodical reports.
- Keying in and maintenance of sales orders in a timely manner and with accuracy
- Creation and maintenance of customer profile in the 'Customer Master' database. Actively respond to emails and phone calls on all the sales enquiries, maintaining an efficient work environment. Prepare quotations when necessary. To keep monitor and follow up on the quotation sent, negotiate and communicate with the customer in order to close the order. Provide customer order confirmation, sales contract and proforma invoice if needed.
- Compilation of data & statistics and monitoring of 'Daily Sales Status'
- Compile 'Customer's Satisfaction Survey' (CSS)
- Submit forecast and fatty acid requirements On a monthly basis
- Responsible for the department's administrative functions
- Assist in the sample request via the 'Sales Portal' and arrange for despatch (including pre-shipment samples)
- Assist in the preparation of presentation materials
- Co-ordinate daily with all the relevant departments and ensure that shipments are effected for the month according to forecast
- Undertake any Other duties as assigned by the superior from time to time
- Authority
- Interact with personnel from various departments to ensure a smooth work flow
- Release accurate statistics on sales, analysis reports and performance reports from computer system
- Compile 'Customer's Satisfaction Survey'
ADMIN REPRESENTATIVE
Maxis Centre
10.2012 - 12.2013
- Prepare payment for clients
- Prepare documents
- Call centres for enquiries
- Key in customer details
- Update customer's contract dates
TEACHER
Tadika Bakap Indah
04.2012 - 10.2012
- Teaching For Children From Year 3 To 6
- Teach alphabet and numeracy along with personal, social and emotional skills
- Organize learning material and resources
- Use a variety of activities and instructional methods (songs, stories, media, structured games, art, outdoor activities etc) to motivate and stimulate children's abilities
- Maintain an open line of communication with parents and provide appropriate information
Education
Bachelor Of Business (Honours) - Management
WAWASAN OPEN UNIVERSITY
01.2020
Sijil Pelajaran Malaysia (SPM) - undefined
SMK VALDOR
01.2010
Skills
- COMMUNICATION 75%
- PROBLEM SOLVER 80%
- LEADERSHIP 85%
- ADAPTABILITY 90%
References
NELLISSA
SALES CUM CS EXECUTIVE
0194351373
SOON SOON OILMILLS SDN BHD
Interests
MUSIC, MOVIES AND READING
Timeline
SALES CUM CUSTOMER SERVICE EXECUTIVE
SOON SOON OILMILLS SDN BHD
07.2022 - Current
ASSISTANT OFFICER II (MARKETING)
IOI OLEOCHEMICALS
02.2014 - 09.2021
ADMIN REPRESENTATIVE
Maxis Centre
10.2012 - 12.2013
TEACHER
Tadika Bakap Indah
04.2012 - 10.2012
Sijil Pelajaran Malaysia (SPM) - undefined
SMK VALDOR
Bachelor Of Business (Honours) - Management
WAWASAN OPEN UNIVERSITY
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