Premkumar Pachiapan
Enterprise Architect / Business Consulting
Singapore
Summary
Knowledgeable Technology and EA professional with proven track record of strategic leadership and business development. Successfully led initiatives that resulted in significant revenue growth and enhanced client relationships. Demonstrated expertise in financial planning and operational efficiency with the EA and managed applications portfolio.
Experienced with business strategy, financial oversight, and team leadership.
Strategic leader with deep expertise in driving business growth and fostering high-performance teams. Demonstrates strong ability to navigate complex challenges and deliver impactful results. Adept at building collaborative environments and leveraging analytical skills to meet evolving demands. Recognized for exceptional communication, leadership, and problem-solving abilities.
Utilizes effective communication and negotiation skills to foster partnerships and drive success with SAP , Microsoft, Oracle and other technology partners. Track record of optimizing operational processes and enhancing organizational performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Presales Solutions Partner – APAC
Orange Business Services Singapore Pte. Ltd.
07.2019 - Current
- Business Consulting, Multi-Cloud, SD-WAN,Smart City, Cloud Security Cyber-defense for Airlines and Airports Authorities (Multi-Domain Solutions).
- Enterprise Architecture EA -APAC BU with managed applications portfolio based on SAP -technical and functional,multi-cloud practice , enabling customers on business strategy.
- APAC Partner Management and Channels for Network, value added services with SITA and other technology partners with pipeline and GTM enablement programs, solution and product enablement activities and CXO level engagements.
- Engage SITA APAC GEO on various opportunities and GTM on business development initiatives.
- Support BU on solution, technical validation, commercial management, financial margin’s, quote to bill and contractual negotiations.
- Some of the technology provider such as Zscaler, Palo Alto, SAP, Microsoft, NICE and Oracle technologies and solutions.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Product development with technology providers, on cost optimizations and improving cost of solution, TCO improvisation.
- Design end to end solution BUILD and RUN, with whole service management, consulting /PS scope, lifecycle, interlocks, MSI services, SLA/ SLO and other related service management approvals according to OBS tools/processes.
- Solution Owner for EMEA-SITA BU on DAC gates to ensure solution validation, sign off from various BU and its relevant stakeholders as part of OBS IBP process solution governance.
- Presales solutioning, customer engagements, technology provider product development enablement’s, commercial management discussions and optimizations strategies and post sales / delivery related engagements with respective CSM.
- Ensure OBS product portfolio aligned to the market offering and customer business landscape, meeting the future demands.
Regional Solutions Architect - APAC Sales & Marketing
Orange Business Services (Malaysia) Sdn. Bhd.
05.2016 - 06.2019
- Cloud, Datacenter SD/NFV, SaaS, SDN / IOT, UCC, Cyber-defense & Cloud Security, SmartCity Hybrid Networks and Hyper-converged Systems.
- Lead the Solutions and Presales within APAC to validate solutions to Business Units and present to Deal Assessment Committee for signoff and get the Presales activity towards close of sales cycle.
- Presales and Solutions’ Architects on domain of WAN Connectivity (IPVPN & SD-WAN), Unified Communications, Public/Hybrid Cloud, RPA /IoT, Fintech Solutions, Content Delivery Networks and Enterprise Service Management.
- Oversee the Go to Market initiatives in the partnership ecosystem and Service Providers on Cloud, SaaS and Smart City Solutions including partner enablement, Marketing events based on 4P Orange Accelerate Framework.
- Responsible for developing a comprehensive and competitive solution that is financially sound, aligned to customer business imperatives and can be operated leveraging Orange Business Services (Orange) existing / emerging solutions.
- Manage key stakeholders and bid resources (Technical Architects/Solution Designers /Presales Engineers / BU Engineers)
- Functional work activity covers development of technical architecture; service level agreements; overall solution costing; delivery planning; and offer elaboration inclusive of customer facing activates such as presentations and negotiations as required.
- Solution Lead on large and complex RFPs (TCV $5 million and above) in the APAC Region.
- Drive innovation through out of the box fit for purpose solutions in the fields of Global networks, IT and security solutions and Everything as a Service.
- Responsible for developing a comprehensive and competitive solution that is financially sound, aligned to customer business imperatives and can be operated leveraging Orange Business Services (Orange) existing / emerging solutions.
- Owning the technical leadership and securing the signoffs (acceptance) with the technical architecture and engineering teams, service delivery organizations and third-party providers.
- Functional work activity covers development of technical architecture; service level agreements; overall solution costing; delivery planning; and offer elaboration inclusive of customer facing activates such as presentations and negotiations as required.
- Enable Marketing initiatives on new emerging technologies, work closely with Product Engineering, Management Executives and develop marketing roadmap.
- Take the lead in driving the solution from a technical, commercial and support perspective.
- Ensure all the non-standard components of the bid are identified and internal approvals are taken from the key stakeholders to propose best possible solution to meet the requirements.
- Hold executive briefings at the country level and regional level management on the proposed solution details
- Conduct solution briefing sessions with the customer “C-Level” executives, once shortlisted in the bid.
- Conduct detailed low level solution design workshops with the customer Technical and Operations teams.
- Work closely with the account team on key strategic accounts in region, to develop a strategic roadmap to meet the customer’s business objectives, and in the process try to pre-empt or influence an RFP.
Managed Services Consultant (Cloud /Network Infrastructure Service F5 Load balancers, Cisco Nexus ,OPNET/Application Performance
Dimension Data Sdn. Bhd (Malaysia)
01.2012 - 04.2016
- Provide Onsite Client Support for DD Managed services devices and infrastructure (f5 Networks,Cisco Nexus/UCS ,Opnet APM , SR for LAN Operations , Problem Isolation / Network Support.
- Client Engagement to work closely with Operations and Escalation to DD for any RMA/ Service Improvements on SNMP Monitoring.
- Understand client business requirements provide improvements plans with ITSM/ITIL Service structure.
- Maybank DR Exercise support on Network switching/routing and f5 Load balancers / Extranet Connections/Liasing with Service Providers.
- Implement service improvements initiatives, monitoring of devices / to ensure all devices are in Syslog /
- Troubleshoot and manage escalation issues for Maybank Account back to DD Service desk and SDM on regional and WAN sites.
- Design and Propose solutions towards new business opportunities, create technical requirements and information gathering for Presales /Sales activities.
- Manage new SR for Maybank Datacentre infrastructure changes to accommodate new business requirements and project requirements.
- Support business critical applications Maybank2u, Etiqa, Maybank2e, Cards and others SR / Pentest Activities / Decommission of servers /infrastructure.
- Ensure all Dimension Data manages devices are in the Smart monitoring and to ensure devices are tracked accordingly, closely monitor client signed SLA.
Solutions Consultant II - ASEAN Sales and Marketing Division
Akamai Technologies (Malaysia) Sdn. Bhd.
06.2012 - 12.2012
- Web Performance, Cloud Security, Mobile Acceleration, Media and Entertainment, Cloud, Computing/Virtualization.
- Marketing Initiatives on Content Delivery Space , Engage new customers on development of interest and towards sales pipeline.
- Provide Technical Consultancy –Client Engagement /New logos for Network Web Accelerations, Cloud (PAAS/SAAS) and Virtualization Projects. White boarding of CDN Technologies, DDOS , WAF Security Solutions to clients on current attack vectors. Media and Entertainment Platforms, Mobile Initiatives.
- Business Consultancy on Vmware,SAP,Salesforce, Private Cloud,Public Cloud,EMC VNX Storage, Backup , Service Catalog, BMC , both Technical and Business ROI.
- Consult customers on Business requirements, Mobile Applications requirements, towards the right solution/ consulting on technology empowerments.
- Web Technologies such as SPDY, FEO , Adaptive Web Design AWD to enhance user experience towards business initiatives .
- Presales Consulting on Cloud, Virtualization, SAP-SAAS ,Microsoft Solutions (Sharepoint), SalesForce initiatives with right proposal of solutions with Akamai Performance Portfolio.
- Product Management, Pre-launch activities, actual Product Launching and Post Launch analysis , for continues product development. Works closely internally with Product Management to tailor requirements based on regional market and demand.
- Propose Akamai Solutions ensuring existing ITSM Service Model is compliant, Service Operations / Service Strategy, SLA –OLA , for Billing and Commercial.
- Perform Security Tools to detect and analyze LIOC ,HIOC,Icmp Floods,TCP Flood,SYN Flood Slowloris and other Application layer attacks towards opportunity for Security Solutions.
- Monitor and provide Post POC report and solution towards sales and award of deal.
- Understanding of Mobile, DDOS, WAF, DNS ,Web Accelerations Solutions, presentation to C’ Level Executive , Government, Oil and Gas, Ecommerce clients.
- Cloud Platform, Web Architecture, Infrastructure Consultancy for documentations and business proposals for Sales team go to market strategy.
- Prepare RFP, Bidding, Tender Documents, Compliance Index, Network Diagrams.
- Perform Whiteboard sessions to CXO and Management executives, propose Cloud initiatives towards business alignments.
- Build the partner and channel technical expertise, share new product management updates, new Beta release and train the SE and Sales Managers on product information and competitive details.
Senior Network EngineerManaged Network Services
CSC(Malaysia) Sdn Bhd (CSC-Maybank)
04.2008 - 05.2012
- Network operations for Maybank IPVPN , DWDM , ATM ,POS Merchant and third party circuits ,daily problem escalation and network continuity assurance via SLA.
- Manage the Core infrastructure, Nortel Passport, Cisco 6500,4506,3750,and Cisco Routers 7500, 7206VXR,and other devices.
- Presales and Post Sales Service Delivery on Virtualizations, Oracle VM , Microsoft Solutions (Exchange / Sharepoint ) for Maybank Group of Companies.
- Manage and Optimize Layer 2 and Layer 3,Switching ,Routing .Firewall design and implementation. Firewall devices involves Juniper and Checkpoint appliance.
- ITSM –Service Delivery –Mainly on 3 Core Areas : Service Operation, Service Strategy and Continual Service Improvement.(CSI) for Maybank Group.
- Ensures all Services is provisioned based on ITSM ,SLA and OLA is complied and weekly reported via the DSR . Ensure all items presented at the CAB Meeting for change management / configuration management.
- Network Project,Planning ,Proposal, Implementation and Managing IPVPN networks for Maybank , Takaful Nasional , MNI , eTiQa Insurance , AseamBankers ,MEPS and other subsidiaries.
- Research and observation on current core banking networks and improvement proposals towards robust and scalable network compliance to banking audits.
- E-Banking critical and core network area maintenance and backup solutions using Cisco,Nortell ,F5 Balancers and EMC2 SAN Networks solutions.
- Fiber and Ethernet cable Data centre patch management and KVM devices management using Avocent and Krone Patching systems.
- Network monthly utilization and performance monitoring for NGN.
- Disaster Recovery kickback and implementation testing according to schedule.
- Network IP management and segmentation of network .
- Support the response team on SAN, Database , E-Banking ,SAP , HR2U and other critical issues remote and on site.
- Presentation and Network Proposals to management, project team and vendors to meet client requirements.
- Dynamic routing , VLAN management, Network Architecture consultation for current and new projects to improve QOS of the network and cater the customer requirements.
- SAP Applications and Modules optimization projects and improvement task.
- Problems Escalation with Service Delivery / Major Incident Team /Helpdesk to deliver information and resource management on problem resolutions. Submission of RCA and Technical report review with customers.
Network Engineer- IP Data
Redtone Telecommunications Berhad-CNX
04.2007 - 03.2008
- Manage the BGP Internet Peering,Redback BRAS, Packeteer, Core Router and health check of the devices daily.
- Manage the route-map, bogon list and other BGP forwarding matters with the Peering Provider,NTT,PCCW .
- Manage the operations scope of work of the data network, corporate lease line provisioning ,problem isolation , onsite support, and network design for new customers.
- Provisioning and Implementation of the Redtone MPLS Cloud using Cisco 3750ME Series for NGN /Future data network expansion and testing, UAT ,Wireless trunking , and other scope work until cut over.
- Provide reporting data to Network Manager on the utilization and also burst level of the internet peering usage .
- Backup the configurations of the network devices weekly and perform CPU and Memory health check.
- Redesign the Wireless cloud to support redundancy and backup functionality in the event of outages.
- Prepare root cause analysis to higher management for major outages and for documentation and future references.
- Involved in new projects design and implementations with the pre-sales team towards new business proposal and execution.
Network Engineer ISP Technology
Time dotcom Berhad
06.2006 - 04.2007
- Cisco ,Alcatel ,Juniper Routers , switches for MPLS , Leased line, Metro Ethernet, Broadband and other network product project rollout and implementation.
- Provisioning and Network Design for IPVPN projects and on going network performance improvement .
- IPsec Tunneling , IPV6 Research and Development, Data Centre Design.
- ERX, BRAS , and other authentication server setup and administration.
- Network management systems, License and IP Management, System Health Diagnosis (Citrix) and Database Administration (Authentication).
- Foundry , NetIron and Nortel Switches management for corporate broadband access.
- IP block management and utilization to comply with APNIC and MCMC.
- Project Design and Implementation in IPVPN Projects Regional Based:Proton Edar S/B IPVPN-SAP Integration.
- -UEM World Berhad IPVPN
- -Bank Muamalat IPVPN L3VPN
- -Bank Negara Malaysia (BNM) L2VPN. -Affin Bank-EDS DataCentre DRC
Technical Support Executive
TJ Live Net Station Sdn. Bhd.
05.2005 - 02.2006
- System Administrator Windows 2003 Server , Active Directory , LDAP , Ms Exchange Server , Hardware and Software consultation and solutions.
- Support web development team (ASP, .Net) ,provide trainings for customers on dynamic web applications and software support.
- Network Infrastructure setup, PABX , Lease Line routings, Call Management Systems(CMS) , Server Solutions .
Network Support Executive
Twin Win PC Trading Sdn. Bhd.
02.2003 - 04.2005
- Network Infrastructure Setup, Server Design and Implementations, Structured Cablings , and Wireless LAN Setups and Backup Solutions(Veritas ).Network Management Citrix, License Management and Documentation. Project Management with Resources and Skills distribution.
- Routers- Cisco 2600 , Lease Line routings, Routing tables , Load balancing , Intranet with Firewall Security ,Bandwidth Managements , Virtual Private Network(VPN) Configurations and VLAN Management.
- Switches and Hubs- Unmanaged Switches , Cisco Core Switch and 3Com series , assign IP , design IP management documents, subnets and IP tables.
- Network Cabling- Cat6 Gigabyte Ethernet setup with earth contacts, Structured Cabling design and implementation, Fiber Module installations SDH , Fiber Link Testing and commissioning ,Hua Wei devices ,Apply network management methadolgies, PABX Cabling and Server Link .
- Voice over IP – Install SMS and VOIP Gateways , H.323 and Session Initiation Protocol (SIP), Media Gateway Control Protocol (MGCP), Lucent Devices. SSL
- Network Management and Security – Wireless IPSec Devices and Installation , SSID Encryption , with Mac Address translation detection , Secure Socket Layer(SSL) and Implementation with VPN. Network Address Translation (NAT) , Proxy and Firewall Rules , Domain Name Services management.
Education
Bachelor of Science - Internet Technology
Staffordshire University UK
Kuala Lumpur 04.2001 -
No Degree - Electronic Engineering
Polytechnic Sultan Haji Ahmad Shah
Kuantan, Pahang, Malaysia 04.2001 -
Skills
Enterprise Architect EA Portfolio
Certification
TOGAF 9 Certified
Timeline
Presales Solutions Partner – APAC
Orange Business Services Singapore Pte. Ltd.
07.2019 - Current
TOGAF 9 Certified
12-2018
Regional Solutions Architect - APAC Sales & Marketing
Orange Business Services (Malaysia) Sdn. Bhd.
05.2016 - 06.2019
Solutions Consultant II - ASEAN Sales and Marketing Division
Akamai Technologies (Malaysia) Sdn. Bhd.
06.2012 - 12.2012
Managed Services Consultant (Cloud /Network Infrastructure Service F5 Load balancers, Cisco Nexus ,OPNET/Application Performance
Dimension Data Sdn. Bhd (Malaysia)
01.2012 - 04.2016
Senior Network EngineerManaged Network Services
CSC(Malaysia) Sdn Bhd (CSC-Maybank)
04.2008 - 05.2012
Network Engineer- IP Data
Redtone Telecommunications Berhad-CNX
04.2007 - 03.2008
Network Engineer ISP Technology
Time dotcom Berhad
06.2006 - 04.2007
Technical Support Executive
TJ Live Net Station Sdn. Bhd.
05.2005 - 02.2006
Network Support Executive
Twin Win PC Trading Sdn. Bhd.
02.2003 - 04.2005
Bachelor of Science - Internet Technology
Staffordshire University UK
04.2001 -
No Degree - Electronic Engineering
Polytechnic Sultan Haji Ahmad Shah
04.2001 -
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