Summary
Overview
Work History
Education
Skills
Websites
References
Awards
Timeline
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Premkumar Nair

Premkumar Nair

APJC Dell.com Experience Operations
Kepala Batas

Summary

Motivated Technical Support Engineer with over 7 years of experience supporting MYSG, EMEA, and US clients in hardware and software. Proven ability in providing effective solutions, remote support, and maintaining customer satisfaction. Experienced corporate trainer with a strong background in training delivery and semiconductor operations. Known for empathy, leadership, and strong communication in international environments. Current Salary: RM 4900

Overview

11
11
years of professional experience
2
2
Languages

Work History

APJIC NPL & PPIVT Experience Ops Analyst

Dell Global Business Centre (SWTC), Penang
05.2024 - Current
  • As part of the Global DTX Dell.com organization, this role contributes to the modernization of Dell.com by delivering a seamless, customer-centric, and easy-to-navigate experience. The DTX Dell.com team is focused on enabling globally consistent online experiences, driving exponential sales growth, meeting global SLAs for operational and experiential updates, and accelerating the transformation of Dell.com while maintaining ongoing site operations.
  • PPIVT Online Merchandising Responsibilities
  • Manage Dell.com websites for the Philippines, Indonesia, Vietnam, Thailand, and Pakistan.
  • Own end-to-end online site merchandising, including banners, product images, product naming, and activation during new product launches.
  • Perform pre- and post-launch audit checks and maintain all online merchandising tasks.

Technical Support Engineer 2 – LCAT EMEA

Dell Global Business Centre (SWTC), Penang
02.2022 - 04.2025
  • Handle and resolve customer complaints via phone and email
  • Expert in Laptop/PC hardware diagnostics and troubleshooting
  • Conduct remote troubleshooting sessions using Dell Remote Assist
  • Manage system setup, software configuration, and escalation cases
  • Ensure accurate call logging in the helpdesk system
  • Recommend solutions and document case resolutions
  • Collaborate effectively in an international support environment

IT Support Specialist (Software-Defined Infrastructure)

Intel (Plant 7 & 8), Bayan Lepas, Penang
01.2019 - 01.2022
  • Provided technical support for desktops and peripherals
  • Investigated incidents and delivered timely resolutions
  • Created and deployed VMware environments (ILAB) for client testing
  • Enabled access to global Intel share drives (Oregon / Santa Clara / Folsom)

IT Technology Specialist

FLEXTRONICS (Plant 5), Perai, Penang
06.2017 - 08.2018
  • Supported over 1,000 onsite users with desktop and peripheral issues
  • Installed, repaired, and maintained IT equipment
  • Trained new technicians and delivered stakeholder support

Client and Operator Trainer

Client and Operator Trainer (EMC)
02.2015 - 05.2017
  • Developed training programs for skill development
  • Delivered semiconductor training to operators and clients
  • Created onboarding content and evaluated training effectiveness

Education

Professional Diploma - Management

University Technology Malaysia
11.2016

Skills

  • Hardware & Software Support
  • Remote Troubleshooting
  • System Configuration
  • Virtualization (VMware, ILAB)

References

Eng Chean, Ooi, Dell Technical Support Manager, Eng_Chean_Ooi@dell.com, 016-4226984, Dell

Awards

Outstanding TS Frontline Performance – FY24 Q1, Dell Shoutout: https://cloud.workhuman.com/celebrations/serviceMilestones/#!del

Timeline

APJIC NPL & PPIVT Experience Ops Analyst

Dell Global Business Centre (SWTC), Penang
05.2024 - Current

Technical Support Engineer 2 – LCAT EMEA

Dell Global Business Centre (SWTC), Penang
02.2022 - 04.2025

IT Support Specialist (Software-Defined Infrastructure)

Intel (Plant 7 & 8), Bayan Lepas, Penang
01.2019 - 01.2022

IT Technology Specialist

FLEXTRONICS (Plant 5), Perai, Penang
06.2017 - 08.2018

Client and Operator Trainer

Client and Operator Trainer (EMC)
02.2015 - 05.2017

Professional Diploma - Management

University Technology Malaysia

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Premkumar NairAPJC Dell.com Experience Operations