Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Personal Information
References
Timeline
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Premkumar Nadarajan

Premkumar Nadarajan

Kuala Lumpur

Summary

Dynamic professional with 7+ years of experience in customer service, technical support, and content moderation, with a proven track record in policy enforcement, fraud detection, and handling sensitive data. Currently transitioning into the KYC/AML sector, supported by strong analytical skills and attention to detail. Knowledgeable in Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), AML regulations, and sanctions screening. Committed to maintaining the highest standards of integrity, accuracy, and compliance in all professional responsibilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Content Moderator

Bytedance
07.2021 - 08.2025
  • Reviewed 3,000+ videos daily with 98% accuracy and low AHT, achieved market record of 8K videos in one day
  • Investigated and escalated high-risk content (fraud, criminal activity, terrorism-related), demonstrating strong risk awareness and decision-making under pressure
  • Removed harmful content (misinformation, privacy breaches, abuse), ensuring platform compliance with global standards and internal policies
  • Collaborated with cross-functional teams to resolve complex cases, contributing to platform integrity and user safety
  • Developed expertise in identifying suspicious behavior patterns, highly transferable to KYC screening and customer risk profiling.

Assistant Customer Service Associate

TDCX
08.2019 - 07.2021
  • Handled B2B customer purchase inquiries via inbound, outbound, and email channels, escalated VIP and high-priority cases to headquarters for rapid resolution.
  • Delivered technical support for Samsung products, troubleshooting complex hardware/software issues, and providing accurate, timely solutions.
  • Managed dealer/business complaints and requests, ensuring resolution within SLA and seamless cross-team coordination.
  • Coordinated with service centers to schedule inspections and service orders, maintaining 95%+ customer satisfaction.
  • Built strong communication and documentation skills, highly transferable to KYC onboarding and compliance reporting.

Customer Service Representative

Foodpanda Malaysia
05.2018 - 07.2019
  • Delivered real-time support via live chat, resolving order, payment, and delivery issues quickly and professionally.
  • Handled high volumes of daily inquiries with accuracy and empathy, holding a record of 200 chats in a single day.
  • Collaborated with delivery riders, restaurant partners, and internal teams to resolve escalations and ensure smooth service operations.
  • Consistently achieved KPIs, including response time, resolution rate, and customer satisfaction scores.

Guest Service Officer

Somerset Ampang
10.2017 - 02.2018
  • 4 months Internship.
  • Greeted guests at the front desk and managed check-in processes while maintaining a welcoming environment.
  • Collected room deposits, fees, and payments efficiently.
  • Maintained an organized and clean front office area to ensure a professional appearance.
  • Handled sensitive customer information with confidentiality, following company privacy guidelines.

Education

Diploma in Hospitality and Tourism Management -

Metropolitan University College
12.2017

Skills

  • Knowledge of KYC, CDD & EDD
  • Knowledge of AML regulations & FATF standards
  • Knowledge of suspicious transaction reporting (STR/SAR)
  • Knowledge of sanctions & PEP screening
  • Content Moderation & Policy Enforcement
  • Trust & Safety Operations
  • Risk Detection & Escalation
  • Complaint Resolution & Service Recovery
  • Microsoft Excel (Basic–Intermediate)
  • Case Management & Escalation Handling
  • Accuracy Under Pressure & High-Volume Case Handling
  • CRM & Ticketing Systems
  • Customer Support (Inbound/Outbound/Email/Chat)

Accomplishments

Content Moderator, ByteDance

1. Rapid Career Progression: Promoted from G1 to G3 for performance and compliance accuracy.

2. Top Performance Ratings: Earned “Excellent” ratings with bonuses and salary increments

3. Spot Bonus Award: Received Spot Bonus for risk management contributions.

4. Mentorship & Team Impact: Mentored peers to improve team accuracy and compliance.

5. Policy Team Leadership: Led policy training sessions across moderation teams.

Certification

  • Anti-Money Laundering Concepts: AML, KYC and Compliances, Udemy, 08/01/25
  • Global Security and Privacy Training, Bytedance, 12/01/24
  • Anti-Bribery & Anti-Corruption, Bytedance, 05/01/24
  • Anti-Money Laundering, Bytedance, 03/01/24
  • Global Data Protection Training, Bytedance, 01/01/24
  • Human Centered Design & Design Thinking, Bytedance, 06/01/23

Languages

Tamil
Native language
English
Upper intermediate
B2
Malay
Upper intermediate
B2
Tamil
Proficient
C2

Personal Information


  • Driving License: Yes
  • Nationality: Malaysian


References

References available upon request

Timeline

Content Moderator

Bytedance
07.2021 - 08.2025

Assistant Customer Service Associate

TDCX
08.2019 - 07.2021

Customer Service Representative

Foodpanda Malaysia
05.2018 - 07.2019

Guest Service Officer

Somerset Ampang
10.2017 - 02.2018

Diploma in Hospitality and Tourism Management -

Metropolitan University College

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Premkumar Nadarajan