Premkumar Nadarajan
Kuala Lumpur
Summary
A dedicated and experienced professional with a strong background in customer service and content moderation. Skilled in managing live chat, email, and phone support, providing exceptional customer experiences. With over 3 years of experience moderating content for TikTok, I possess a keen eye for detail and adherence to platform guidelines to ensure safe and engaging content. Adept at problem-solving, communication, and maintaining a high standard of work quality in fast-paced environments.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Content Moderator
Bytedance
07.2021 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
Assistant Customer Service Associate (B2B)
Teledirect Telecommerce
08.2019 - 07.2021
- Technical support for Samsung Malaysia Project
- Handled Samsung B2B products and perform troubleshooting
- Helping other departments with an inbound call if call queue
- Answering phone calls and emails with complaints and questions with enthusiasm and a helpful attitude
- Answering dealer inquiries via email
- Handling emails and escalating business-related inquiries to HQ
- Responded to customers' complaints in a professional and effective way
- Create a service order for an inspection if troubleshooting failed
- Handling with Samsung Service Center inquiries regarding the appointment.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Foodpanda Malaysia
05.2018 - 07.2019
- Handled Live chat/ with complaints and knowledge of products and services
- Responded to queries about services, product malfunctions, promotions, and billing
- Worked to address all customer concerns in a timely and effective manner
- Handled large volumes of chats on a day-to-day basis with a sense of calm and good work ethic
- Developed successful tactics to sell products and services to customers.
Sales Promoter (Part-time)
Parkson Maju Junction Mall
01.2016 - 09.2017
- Listening to what customers want and helping them find the perfect product for their needs
- Constantly building product knowledge and delivering this knowledge in engaging ways
- Setting up attractive product displays and promotional booths
- Engaging in meaningful interactions and building good relationships with customers
- Following up with customers and providing guidance on product selection
- Meeting daily targets and submitting sales reports.
Front Desk Assistant (Part-time)
The Zenith Hotel
12.2012 - 05.2013
- Reporting to management and performing administrative duties
- Answering telephone calls, as well as screening and forwarding calls
- Welcoming and assisting visitors in a friendly and professional manner
- Handling basic inquiries and sorting mail
- Copying, scanning, and filing documents.
F&B Waiter (Part-time)
Hayat hotel
11.2011 - 12.2011
- Answering questions about menu items, food sensitivities, and food substitutions
- Taking orders from customers
- Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers
- Communicating with customers to ensure satisfaction and resolve any complaints
- Processing customer payments
- Removing dirty dishes from tables to avoid clutter while customers are eating.
Education
SPM -
SMK St Thomas
01.2008 - 05.2012
Diploma in Hotel Management - undefined
Kuala Lumpur Metropolitan University College
06.2015 - 05.2018
Skills
- Highly Organized
- Decision Making
- Attention to Detail
- Active Listening
- Good time management
- Flexibility and Adaptability
- Hard Working
- Self-motivation
- Time Management
- Interpersonal Skills
- Critical thinking and problem solving
- Problem Solving Skills
- Ability to Multitask
- Communication Skills
- Worked to understand the needs of each customer
Details
OUG Parklane Block D1-18-12, Kuala Lumpur, Federal Territory, 58200, Malaysia, (60+) 128012410, prembhaavena@gmail.com, Malaysian, P License, 10/24/95, Kuala Lipis, Pahang
Languages
English
Malay
Tamil
References
- Ms. Annies, Somerset Ampang Kuala Lumpur, Annies_anne@yahoo.com, (60+) 124963629
- Ms. Tarani Mahenthran, Foodpanda Malaysia, tarani.tara97@gmail.com, 0124963629
- Zuhailee Ziqhry, Teledirect Telecommerce Sdn Bhd, 0192929299
- Mr. Krishnamurty, Bytedance Sdn Bhd, 018-311 2745
Extracurricular Activities
Cricket Team Captain, SMK ST Thomas, Kuantan, 01/01/12, 12/01/12, A team captain of SMK St Thomas in 2012 for the cricket team Team Player, Pahang Cricket Association, Kuantan, 01/01/11, 12/01/15, One of the State players of Pahang Cricket Team Association for 5 years
Timeline
Content Moderator
Bytedance
07.2021 - Current
Assistant Customer Service Associate (B2B)
Teledirect Telecommerce
08.2019 - 07.2021
Customer Service Representative
Foodpanda Malaysia
05.2018 - 07.2019
Sales Promoter (Part-time)
Parkson Maju Junction Mall
01.2016 - 09.2017
Diploma in Hotel Management - undefined
Kuala Lumpur Metropolitan University College
06.2015 - 05.2018
Front Desk Assistant (Part-time)
The Zenith Hotel
12.2012 - 05.2013
F&B Waiter (Part-time)
Hayat hotel
11.2011 - 12.2011
SPM -
SMK St Thomas
01.2008 - 05.2012
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